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“Centarrific :)” 5 of 5 bubbles
Review of Centara Grand Beach Resort Phuket

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Centara Grand Beach Resort Phuket
Ranked #14 of 132 Hotels in Karon
Certificate of Excellence
London
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Centarrific :)”
5 of 5 bubbles Reviewed 25 June 2012

Just returned from 8 nights at the hotel and had a fantastic time. Highlights for me were the pools (I could stay on the lazy river for hours, and the adult infinity pool was great for "quiet time") and the service - the staff literally could not do enough for us, I will miss the "Sawasdeekaaahs"!

Room

We had a standard room (by that I mean, it wasn't a pool/jacuzzi room) but the room was still really impressive, and you could still get great views from the standalone bathtub!! No problems with insects as reported by other visitors (although when we walked through one particular corridor on the second floor it was buzzing with flies, and not particularly pleasant). The maids did a great job each day and supplied complimentary bottled water and bananas/dragonfruit (I think?!) although we didn't actually eat it!

Pools

The lazy river and the slides were brilliant... Great for kids but they can get a bit noisy and disruptive at times so we split our days between the main pools and the adult pool. The sea is really choppy around this part of Phuket and it was reported on the news that two French tourists had drowned in the week we were there, so if you're wanting to go snorkelling perhaps book a day trip to another island such as Phi Phi. The layout is sometimes a bit confusing but we managed to find the unofficial "short cut" to the main pool from the side of the Mare restaurant which helped!

Food/Drinks

The Luna Bar was great (happy hour 5-7pm and 10-11pm - about 230 Baht for a cocktail which worked out around a fiver for two when they were buy one get one free). If the hotel actually do read the reviews though, please please please reconsider the in-house band that play there most evenings!!!! The singing was so awful that it actually put us off going there for drinks on a couple of nights (and apparently this band are an improvement on the previous one!)

During the day we bought drinks and fresh fruit from "Kai" who had a stall right by the hotel on the beach - about half the price of what the hotel were charging.

I personally loved breakfast - your own pot of tea or coffee if you want it (so you don't have to keep asking for more) and a huuuge selection to cater to all tastes - the roti pancakes and honey frozen yoghurt being particularly special. Kids were running round with plates piled with doughnuts!! We didn't really eat much at the hotel apart from a couple of burgers at lunch when we couldn't be bothered to walk in to town (by no means expensive - around £5), but most days we walked up to Karon (either along the beach or the main road - but taxis are available for 200 baht minimum, so only about £4). Loads of places in town to eat, the Noodle place outside The Magic Bar (down the same road as Two Chefs) was brilliant - we ate there a few times for a couple of quid! My boyfriend ate at the Mare restaurant one night and the food was pricey but good from what I could gather.

Beyond the hotel

The hotel runs a shuttle bus to Patong at 2pm and 5pm daily (and a shuttle back half an hour later) - book in advance though. Otherwise it's around 300 baht in a cab (so, £6ish). Bangla Road has to be seen to be believed! Phuket Town is worth a visit (about 600 baht each way, c.£12) for the night markets on a Saturday or Sunday - grab a taxi from the top of the hill at the entrance to the hotel. Trips can be booked through the rep at the hotel but we've heard it's far cheaper to do it through one of the companies in town (i.e., Karon or Patong). It's also worth noting that it's a long old way from Phuket airport!! Karon has a great deal of bars and restaurants but it's not exactly "in the thick of it", and I wouldn't say this is the place to stay if you're after a party holiday, but it was perfect for us.

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank lorlypop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Liverpool
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 23 June 2012

Firstly i would like to start by saying the staff in this hotel are fantastic, especially the girls in the Luna bar and the club lounge, room was lovely, we stayed in a premier deluxe with a small pool and although being a little smaller than expected was very comfortable and it was cleaned to a high standard everyday. I would definately recommend upgrading to the club lounge package as the internet is included and it was sometimes nice to get away from the midday sun and have an afternoon tea and mango smoothie!! Also in the evenings we always went to the lounge for pre-dinner drinks which was really nice. The only negative things i would bring to attention is the beach is very disappointing, strewn with rubbish and stray dogs we didn't even dare to go near it! On a more positive note the spa was amazing and well worth a visit although a little on the pricey side, was one of the best we have ever visiterd. Adult only pool was great and very relaxing and the pool itself was always spotlessly clean. Breakfast was plentiful and well organized although there did seem to be a problem with fly's in the area with the bread as there is honey and jams, this could easily be solved by having it covered up, also more lighting around the steps leading to the rooms at night would be beneficial as its very dark in some areas. As the hotel is only 18 months old there are bound to be a few teething problems but overall it is a fantastic resort.

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Caroline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Centara Grand Beach Resort Phuket, responded to this review, 26 June 2012
May I thank you for your review which recognize the efforts made the last 16 months After the resort opening.
We are very aware that things need to improve and thanks to your feed back we focus on what it is important.
The beach is one area we are not yet in control.
Beaches in Thailand are public area, we are negotiation with the local authority to obtain the right to service some length of it like some other hotels in Phuket and we now close to reach our goal. The low season with currents bringing debris is not helping. We currently do a deep cleaning once a week and will increase the frequency.
Warmest regards,
Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 22 June 2012

We have just spent 14 nights at the Centara Grand, our Premier Deluxe Room was just beautiful and the room kept spotless everyday with our wonderful room cleaner.

Excellent resort with great customer service from all of the Service team.

Couple of disappointments were the sand around the swimming pool, the tidiness in front of the resort on the beach (it is an eyesore), no free wireless in the rooms and the expensive cost of taxi or tuk tuks to Patong or Karon shops and market.

The foyer at reception is extremely small for the size of the resort which becomes hectic a peak check in and out times, with no airconditioning.

Value for money - not so sure, but a nice resort. The Spa on the other hand is one of the best I have ever been too, is a bit expensive though.

Room Tip: Request a room in block 8 or 9 if you want to be near the pool and beach.
See more room tips
  • Stayed June 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Erika-Paul11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed 22 June 2012

i would not recommend this hotel service really bad, loads of cobwens in room was reall disgused.food cold in restaurants, all they did was re heat food which made the food worse never never again

Stayed June 2012, travelled with family
Helpful?
10 Thank 84raj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Centara Grand Beach Resort Phuket, responded to this review, 26 June 2012
Very sorry to read your review and please accept my apology for these let down.
Your comment on really bad service is not specific enough for me to rectify. Surely should you have made me aware while at the resort I could have fixed your problems easily.
As for the food being cold this could happen and our Ex Chef is focus on improving. Again it must have been an isolated case as this is not something I hear and experience often taking most my meal at the hotel.
Regards,
Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 21 June 2012

Had a perfect holiday here,all the staff was so nice and polite,all the food and other stuff just perfect.Everyone
Always remembered me,didn't need to tell which is my favourite drink etc.
And location is just perfect!
Had room with jacuzi.Always cleaner left fresh flowers on the bed after cleaning.
Hope I will come back to Thailand again and if so, 100% this hotel.
Love you all Centara G.Beach resort people. :)

  • Stayed November 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pikachuiwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Centara Grand Beach Resort Phuket

Property: Centara Grand Beach Resort Phuket
Address: 683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Karon
#7 On the Beach Hotel in Karon
#7 Spa Hotel in Karon
#13 Luxury Hotel in Karon
#22 Family Hotel in Karon
#29 Romantic Hotel in Karon
Price range (per night): ₹ 8,829 - ₹ 30,018
Hotel Class:5 star — Centara Grand Beach Resort Phuket 5*
Number of rooms: 262
Official Description (provided by the hotel):
Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more   less 
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Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Karon

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