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“Serene Resort Major Renovatins” 3 of 5 bubbles
Review of Chanalai Flora Resort

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Chanalai Flora Resort
Ranked #17 of 56 Hotels in Kata Beach
Australia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Serene Resort Major Renovatins”
3 of 5 bubbles Reviewed 15 April 2011

Just letting people know that the Serene Resort will be having major renovations going on between May - November. Resort will still be open but be warned of the possible inconvience. Not all agents are aware of this and it could mean a make or break hotel to some.

Stayed March 2011, travelled with family
Helpful?
7 Thank Gail E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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518 reviews from our community

Traveller rating
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5
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
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  • English first
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Caracas
Level Contributor
2 reviews
3 of 5 bubbles Reviewed 6 February 2011

Me and three other friends stayed there five days and we really enjoyed staying at this hotel...the rooms are very comfortable and clean daily..the breakfast buffet was very good! the hotel is very good located, just 300 mt from Kata Beach and very close to the shops and party area..We had just some problems with the reception staff because noone could speak a fluent English..

  • Stayed January 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank torello80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muek, Manager at Chanalai Flora Resort, responded to this review, 8 February 2011
Haerty thanks for your beautiful words. We do appreciate on your comment and hope to welcome you back.

Jimmy R
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ottawa
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 bubbles Reviewed 6 February 2011

The administration was good. The manager was nice but the reception was rude. Yes, they were really rude. No service mind from them. We had a problem about booking but instead of dealing with the problem but the staff were humiliated us that we were cheap. There was only one staff at the counter was friendly to us. We talked to the manager with the problem and she resolved it well but we didn't feel comfortable with our stay because we needed to contact the counter and they still treated us badly because we reported them to the manager and it was what we remember a bad thing from Phuket. The rest of that Phuket was a good place to go.

  • Stayed March 2010, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank somkhem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muek, Manager at Chanalai Flora Resort, responded to this review, 8 February 2011
Thank you very much for your review and soory to learn that you ahd bad experience with us. we will try our best to make a stisfied service to you in the future. Your comment is highly appreciated.

Jimmy R
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 February 2011

The staff are inefficient and rude. They made mistakes with our booking and were completely unapologetic and unhelpful. The rooms themselves are dirty, and the restaurant overpriced. The only nice thing about this place is the pool.

  • Stayed March 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank lmannes88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muek, Manager at Chanalai Flora Resort, responded to this review, 8 February 2011
We regret to leran that you had unpleasant stay with us. Thank you for foer your comment for us to serve a better service

JImmy R
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, India
1 review
4 of 5 bubbles Reviewed 31 January 2011

Hi Godd Hotel to stay with partner, enjoy the poolside and entrance to seaview, and its in good location.

  • Stayed December 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank Leisure1178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muek, Manager at Chanalai Flora Resort, responded to this review, 1 February 2011
Thank you very much for your compliment. This will inspire us to work harder to serve you the best.

Jimmy R/ CRM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chanalai Flora Resort

Property: Chanalai Flora Resort
Address: 175 Koktanode Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Serene Resort)
Phone Number:
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Kata Beach
#7 On the Beach Hotel in Kata Beach
#13 Family Hotel in Kata Beach
#15 Luxury Hotel in Kata Beach
Price range (per night): ₹ 2,160 - ₹ 14,398
Hotel Class:4 star — Chanalai Flora Resort 4*
Number of rooms: 144
Official Description (provided by the hotel):
If you are looking for comfortable accommodation in an impressively beautiful province like Phuket, the Tropical Serene Resort is the perfect choice.Ideally located in the area adjacent to idyllic Kata Beach, the resort is in a distinctive setting in the heart of popular tourist venues and beautiful beaches.From the moment you step into our resort, you will receive a warm and friendly welcome from our hospitable staff. Elegantly designed for a superb vacation with your family members amid the natural beauty, the resort offers a wide array of facilities that will make your stay relaxing as much as possible. During the day you can relax in our two outdoor swimming pools and let the water soothe and refresh you.Whatever your purpose of visit is, the Tropical Serene Resort will definitely be the excellent alternative for your next vacation. ... more   less 
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Also Known As:
Serene Hotel Kata Beach
Serene Resort Kata
Chanalai Flora Resort Phuket/Kata Beach

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