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Reviews (1,653)
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Reviewed 14 September 2017

We stayed at Chanalai for 2 weeks. We had a lovely twin room with the biggest bed I have ever seen :) Comfortable to..... The room was nice and clean and had the most beautiful view over Kata Beach. The breakfast is very nice and the staff so kind and helpful. we will come back for sure.

Room Tip: Sea view is so beautiful
  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank n_justesen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChanalaiGarden, Manager at Chanalai Garden Resort, responded to this reviewResponded 17 September 2017

Dear n_justesen,

Greetings from Chanalai Garden Resort!!!

Thank you for valuable feedback; we appreciate your honest comments regarding our resort.
When you plan to visit us next, please email me at hm1@chanalaigardenresort.com and I will be happy to handle the arrangements personally.

We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality.

Best regards,

Patcharee Kaewprom
Hotel Manager
Chanalai Garden Resort, Kata Beach - Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

I stayed at chanalai garden for 6 nights and I have no hesitation in saying it is the best stay I ever had in Thailand for such a low price. Hotel is very close to kata beach and is surrounded by many eating options. The hotel staff was extra attentive to us and provided us with a free room upgrade to a nice sea view room. Arrival drink and fruit basket was very good. They decorated our room on my birthday and provided a cake to celebrate . Pools are good and they have two however be ready to walk a lot of steps as hotel is on a hill overlooking kata beach. Breakfast is reasonable and housekeeping is good if Not best.

Stayed: September 2017, travelled as a couple
Thank Mac_Don2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChanalaiGarden, Manager at Chanalai Garden Resort, responded to this reviewResponded 17 September 2017

Dear Mac_Don2000,

Greeting from Chanalai Garden Resort!

Thank you for your candid feedback regarding your visit to ‘Chanalai Garden Resort, Kata and It was nice to talk with you during your period of stay with us.

Your compliments come as a welcome endorsement of the quality of our resort as a great motivator to all of us to strive harder and continue to better our services.

We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality.

Best regards,

Patcharee Kaewprom
Hotel Manager
Chanalai Garden Resort ,Kata Beach – Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2017

Arrived a bit early and the room wasnt ready, but the staff took my luggage, gave me and my son 2 towels for the pool and told us to start our holiday, from that moment I knew this was the right hotel to choose, the hotel is litteraly 30 secs walk to the beach, the breakfast is fantastic, the evening resturant is also top notch, the staff could be more helpfull, fresh bath and beeach towels changed daily, rooms are clean and spaceious, even the hotel taxi drivers go out of their way to help, one day, the took us to the zoo, the temples, another beach, tottaling about 6 hours with the driver waiting at each location, and only charged £20,

BOOK THIS HOTEL, YOU WILL NOT REGRET IT

We are returning next year

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChanalaiGarden, Manager at Chanalai Garden Resort, responded to this reviewResponded 17 September 2017

Dear lawrence54321,

Greeting from Chanalai Garden Resort!

Thank you for appreciating our team members and your appreciation will motivate our team members to enhance customer delight.
On behalf of the staff and management, we would like to thank you for sharing your views on Trip advisor which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions.

We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality.

Best regards,

Patcharee Kaewprom
Hotel Manager
Chanalai Garden Resort ,Kata Beach – Phuket

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Reviewed 6 September 2017

our twin room overlooking kata beach was excellent,comfortable beds hot shower clean linen,could not have asked for more. lots of stairs to our room great for working of an excellent breakfast.the young lady on meet and greet at breakfast is a delight. please remember to tip well housekeeping ladies very hard working.

Stayed: August 2017
1  Thank geordieboy999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChanalaiGarden, Manager at Chanalai Garden Resort, responded to this reviewResponded 10 September 2017

Dear geordieboy999,

Greeting from Chanalai Garden Resort!

Thank you for appreciating our team members and your appreciation will motivate our team members to enhance customer delight.
On behalf of the staff and management, we would like to thank you for sharing your views on Trip advisor which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions.

We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality.

Best regards,

Patcharee Kaewprom
Hotel Manager
Chanalai Garden Resort ,Kata Beach – Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

The pools here are the best part about the hotel. The hotel is built into the mountain so there are stairs everywhere unfortunately. Pack a bag for the whole day so you don't have to run up to your room, because it can take 10 minutes just to get to it, especially the more expensive rooms with the better views. Breakfast was average, but edible. Our aircon wasn't the best and we had mosquitoes

Room Tip: Great views, sea views, great pool
  • Stayed: December 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank jessicakO3221XV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChanalaiGarden, Manager at Chanalai Garden Resort, responded to this reviewResponded 10 September 2017


Dear jessicakO3221XV,

Greetings from Chanalai Garden Resort!

We would like to thank you for sharing your experience with others and complementing our team member’s hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.

Kindly accept our apologies for the inconvenience caused to you during your stay with us.
We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality.

Best regards,
Patcharee Kaewprom
Hotel Manager
Chanalai Garden Resort Kata Beach -Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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