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elune21
Singapore, Singapore

Friendly Staff and Best Location

4.0 of 5 bubblesReviewed 27 Aug 2016
We've booked 2 rooms (1 rooms for couple and 1 room with 3 adults). To ease our journey from Phuket Int Airport to the hotel, we do book the airport shuttle transfer from the hotel itself (with Van round-trip it charge Baht 3,000). The hotel staff is friendly and the room is clean but the cons here is the room have a several mosquitoes. For the international buffet breakfast has many variations. Location is the best, to Kata beach you just need to cross the street and walk in few minutes only. Surroundings has family mart 24 hours, pharmacy, food place and massage place. Overall this hotel still recommended.
Date of stay: August 2016
Room Tip: Room no. 62xx as the opposite of this room has constructions but this room no.is recommend as the...
Trip type: Travelled with friends
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChanalaiGarden, Manager at Chanalai Garden Resort, responded to this review
Responded 30 Aug 2016
Dear elune21,

Greetings from Chanalai Garden Resort!

Thank you for taking your valuable time to share about your experience of your recent stay at our resort. We are happy to hear that you
From your reviewed it seems that you really had a memorable get away, we hope that you will return to us again in the near future.

Please do let us know if there is anything we could do to make your next stay with us even better.

Best regards,

Jutharat Sonkaew
Hotel Manager
Chanalai Garden Resort, Kata Beach – Phuket
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 23 August 2016

We've been in this resort last week (August 2016) the structure is good considering the eastern countries standard. I don't recommend it for the food, the quality is not the best. But the most exquisite side of the Chanalai Resort is due to all its personnel expecially the two young Filippine girls Mimì and Kimberly: they have been great.

Room tip: Ask for see view room near to the swimming pool
Date of stay: August 2016
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Mena d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChanalaiGarden, Manager at Chanalai Garden Resort, responded to this reviewResponded 30 August 2016

Dear Mena d,

Greetings from Chanalai Garden Resort!

Thank you for your comments and for sharing your experience with others. We are glad you enjoyed your holiday and hope to welcome you back soon. We are sure this feedback will serve as an encouragement to all of us as we strive to improve the quality of our services.

We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality.

Best regards,

Jutharat Sonkaew
Hotel Manager
Chanalai Garden Resort, Kata Beach – Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2016 via mobile

Stayed here for 3 nights for our Phuket stop as part of a trip around Thailand. Hotel staff are all very friendly and attentive and the rooms were clean and comfortable. As for the food, we only had the breakfast, but there was a good selection. My only criticism would be the creaky beds! The hotel is close by to lots of shops, restaurants and supermarkets as well as the the beach that has a selection of restaurants too.

Date of stay: August 2016
Trip type: Travelled with friends
1  Thank 878lexie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChanalaiGarden, Manager at Chanalai Garden Resort, responded to this reviewResponded 30 August 2016

Dear 878lexie,

Greetings from Chanalai Hotels and Resorts!!!

Thank you for your candid feedback regarding your visit to ‘Chanalai Garden Resort, Kata Beach'. I am delighted to hear that you had a memorable stay with us.

When you plan to visit us next, please email me at hm@chanalaigardenresort.com and I will be happy to handle the arrangements personally.

We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality.

Best regards,

Jutharat Sonkaew
Hotel Manager
Chanalai Garden Resort, Kata Beach - Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2016

Read some average reviews about this place so wasn't expecting too much - how wrong I was! Got a good deal on booking.com - would have paid double what we paid knowing what I do now!

First, location is perfect, walking distance from the beach and close to restaurants and shops, but still nice, quiet and relaxed.

Staff very friendly and take your bags/show you to your room - which is needed as the place is pretty huge. Room was large and airy, air con very powerful, nice big bathroom too and an excellent balcony with a sea view. Only thing I would say is the bed was a bit firm for me but still comfy enough.

2 pools with enough space to not feel crowded and get a bed no problems.

Ok - yes there are a lot of steps as its set in a hill, but come on, there are ramps, lifts and its hardly climbing Everest - I wouldn't let it concern you.

Didn't eat in the hotel so couldn't comment.

Room tip: Ask for a sea view - well worth it.
Date of stay: August 2016
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
3  Thank James C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChanalaiGarden, Manager at Chanalai Garden Resort, responded to this reviewResponded 30 August 2016

Dear Campbellj89,

Greetings from Chanalai Hotels and Resorts!!!

Thank you for your candid feedback regarding your visit to ‘Chanalai Garden Resort, Kata Beach'. I am delighted to hear that you had a memorable stay with us.

When you plan to visit us next, please email me at hm@chanalaigardenresort.com and I will be happy to handle the arrangements personally.

We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality.

Best regards,

Jutharat Sonkaew
Hotel Manager
Chanalai Garden Resort, Kata Beach - Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2016 via mobile

This hotel was paradise. The beach is literally across the road with local restaurants nearby very nice ones.

The pool was well cared for and had a pool bar, the amenities very basic but function able but the location is the best near to all the shops and the beach!

Breakfast was a wide variety and catered for everyone and pancakes yum!

Would love and hoping to stay again :) thank you

Date of stay: August 2016
Trip type: Travelled as a couple
3  Thank Lydia2121
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChanalaiGarden, Manager at Chanalai Garden Resort, responded to this reviewResponded 30 August 2016

Dear Lydia2121,

Greetings from Chanalai Hotels and Resorts!!!

Thank you for your candid feedback regarding your visit to ‘Chanalai Garden Resort, Kata Beach'. I am delighted to hear that you had a memorable stay with us.

When you plan to visit us next, please email me at hm@chanalaigardenresort.com and I will be happy to handle the arrangements personally.

We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality.

Best regards,

Jutharat Sonkaew
Hotel Manager
Chanalai Garden Resort, Kata Beach - Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2016 via mobile

I went to Phuket with my mum in September 2015. I found the hotel extremely nice and cosy. The staff is amazing, very helpful and kind, the cleaning is perfect. The food is really tasty even if breakfast could be improved a bit. Kata beach is the best beach in Phuket and it's just 10 minutes far. Close to the hotel you can find many hair salons, massage centres and restaurants.

Date of stay: September 2015
Trip type: Travelled with family
3  Thank Anny A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChanalaiGarden, Manager at Chanalai Garden Resort, responded to this reviewResponded 20 August 2016

Dear Annalisa C,

Greetings from Chanalai Hotels and Resorts!!!

Thank you for your candid feedback regarding your visit to ‘Chanalai Garden Resort, Kata Beach'. I am delighted to hear that you had a memorable stay with us.

When you plan to visit us next, please email me at hm@chanalaigardenresort.com and I will be happy to handle the arrangements personally.

We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality.

Best regards,

Jutharat Sonkaew
Hotel Manager
Chanalai Garden Resort, Kata Beach - Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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