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“Beautiful property with very old rooms”

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Kenilworth Resort & Spa
Ranked #2 of 3 Hotels in Utorda
Certificate of Excellence
Mumbai, India
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Beautiful property with very old rooms”
3 of 5 bubbles Reviewed 4 June 2012

We had stayed at the hotel on our extended vacation in June 2012. The hotel has beautiful sea facing lawn. The view is mesmerizing. Enjoyed spending late evenings sitting on the lawn benches overlooking the beach. The candlelight dinner on the lawn with live music band was the highlight.
But would not want to visit the hotel again for the following reasons:
1) The rooms are very old with outdated and smelly furniture(not heritage/antique as mentioned by the hotel staff)
2) Horrible bathroom design and condition. Outdated bathroom fittings. No jetspray/Hand shower near Commode
3) No free wifi ( charges are exorbitant)
4) No travel desk to do bookings
5) None of the electric switches in the lobby were working
6) Reception staff was not bothered about anything. Need to be trained to be more friendly and courteous
7) The rooms were not ready even at 3 p.m. check-in time in spite of informing the hotel 1 hour before arriving the hotel.
8) The swimming pool though beautiful does not seem to be safe for amateur swimmers or non swimmers. As the depth of the pool goes to 11 feet without prominent warning signs.
9) The kids pool was smelly and not cleaned properly. The access to the pool was also not user friendly.
10) The reception staff asked us to pay rs. 4000/- for late checkout of a few hours. haha ha!!!

Would not recommend this hotel due to the above points as it does not give value for money.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank neham100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, General Manager at Kenilworth Resort & Spa, responded to this review, 6 June 2012
Dear Guest,

We would like to thank you for your feedback on this review platform. We are pleased to note that you found the location beautiful and we take delight in the fact that we host our esteemed guests from all over the world in the striking beauty of Goa. However, we regret the inconvenience that was caused during your stay and we would take necessary steps to improve on those areas.

We look forward to host you again and assure you of a memorable stay at Kenilworth Resort & Spa, Goa.

Warm Regards,
Rajeev Sharma
General Manager
Kenilworth Resort and Spa, Goa
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1,181 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (333)
Date | Rating
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English first
Queanbeyan, Australia
2 reviews
5 of 5 bubbles Reviewed 3 June 2012

I would like to thank the owners, managers and all the staff for a complete package of relaxation and an awesome holiday.

I was met with friendly, helpful and hard working staff all the time I stayed at the resort. The resort is beautifully designed and furnished. The food was excellent and I found myself going back for more. A great place to relax and rejuvenate.

The personal care and attention I received is something I tell everyone I meet. I highly recommend your resort to anyone who is planning a holiday in Goa.

I look forward to returning.

From a grateful and appreciative customer
Caroline D'Souza

Room Tip: I found all the rooms that the family had were quiet and comfortable.
See more room tips
  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelhaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, General Manager at Kenilworth Resort & Spa, responded to this review, 4 June 2012
Dear Ms. D'Souza,

We are glad to hear that you enjoyed your recent stay at Kenilworth Resort and Spa, Goa, particularly the encouraging feedback about our team. We aim to give exceptional personal attention to the guests. This is made possible by our very experienced team that is sensitive to the requirements and needs of our customers.

Thank you again for sharing your experience with us. We look forward to welcome you once again in future and hope your next stay with us would be even better.

Warm Regards,
Rajeev Sharma
General Manager
Kenilworth Resort and Spa, Goa
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 June 2012

I would definitely recommend this hotel. Excellent food and excellent service. Staff is very well trained and humble. The spa is also very well designed and an beautiful experience.
The ambience if the hotel is also very good.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leena1476
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, General Manager at Kenilworth Resort & Spa, responded to this review, 2 June 2012
Dear Leena,

We are extremely delighted to find out that you enjoyed staying at Kenilworth Resort and Spa, Goa recently. Kindly allow us to express gratitude towards your valuable recommendation for our property. We feel very encouraged by your positive feedback and it will motivate us to provide an above par standard of service to our guests.

We look forward to have you with us once again in future and make your holiday an unforgettable experience.

Warm Regards,
Rajeev Sharma
General Manager
Kenilworth Resort and Spa, Goa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, Maharashtra, India
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed 1 June 2012

Our overall experience at Kenilworth Beach Resort and Spa was excellent. It has the best swimming pool I have ever seen, excellent ambience and cleanliness, good food with live music at night. Rooms should have been more spacious but overall amenities is excellent. The property is situated right next to the beach, separated only by well maintained lawns and trees that add to the excellent ambience. The sea is also excellent for plain bathing as well as for watersports. There is watersports facility at the beach (not operated by the resort).
We greatly enjoyed long dip in the pool and the outdoor jacuzzi, which offers excellent ambience of swaying coconut trees on one side, open lawns and trees towards the beach on other, and excellent view of the resort's living area and restaurant. At night, having dinner at portofino restaurant while enjoying live music was an awesome experience (we were there for five nights, and three of them featured excellent artistes). For my mom, ayurvedic massage at the spa was a great treat.
On the flip side, we had almost one hour waiting time at checkin before we could move to the rooms. We requested wheelchair for my mom and were surprised to see that the hotel did not have easy access to wheelchair; when they finally procured one it was broken and unusable. During checkout also, we waited 30 minutes for concierge service to take our luggage to the lobby but they didn't arrive... we finally carried the luggage ourselves otherwise we would have missed our plane.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vinay16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, General Manager at Kenilworth Resort & Spa, responded to this review, 2 June 2012
Dear Vinay,

Thank you for taking time to share your experience and feedback on your stay with us. We are pleased to hear that you enjoyed our amenities and recreational facilities. We regret the inconvenience caused at the time of check-in / check-out and a comparatively slow resolution of the request for special needs services. We are taking your feedback with great seriousness and will towards an even better customer experience in future. Your kind words of appreciation regarding the ambience, location, services and our kitchen have been received with thanks.

We look forward to host you again in future and assure you of an equally satisfying stay.

Warm Regards,
Rajeev Sharma
General Manager
Kenilworth Resort and Spa, Goa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bareilly, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 17 May 2012

truly a beautiful resort, with the most amazing pool and pool bar, courteous staff, and well maintained lawns.....good decent rooms with vast choice of breakfast ......good place for family holidays sans the conferences that happen off and on, the hotel should separate the conference bunch for breakfast and lunch too like dinner as the conference guys behave like schoolkids who just left school and are excited to be at college campus......good courteous staff... now the downside ....no activities for kids..just a play station that too paid oh come on.. .really needs to be upgraded and also the food @ buffet is too repetitive.....overall a satisfactory stay would recommend it to travelers who love the pool because for the pool and pool bar steal the show and is to die for..would surely return

Room Tip: chose the ones on the top floor
See more room tips
  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank beach_traveller1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenilworthHotels, General Manager at Kenilworth Resort & Spa, responded to this review, 19 May 2012
Dear Guest,

Thank you for sparing your valuable time and providing us the feedback on your recent stay at Kenilworth Resort & Spa, Goa. We are always keen on offering the utmost comfy and convenient stay to our guests. Our team continuously strives to treat the guests with top-notch hospitality and paramount attention. Plus, we have noted all your concerns that you had and we will surely work towards them.

We would love to have you again and serve you with our state-of-the-art amenities.

Warm Regards,
Rajeev Sharma
General Manager
Kenilworth Resort and Spa, Goa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kenilworth Resort & Spa

Property: Kenilworth Resort & Spa
Address: | PO Marjorda, Utorda 403713, India
Region: India > Goa > Utorda
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Utorda
Price range (per night): ₹ 6,806 - ₹ 13,548
Hotel Class:5 star — Kenilworth Resort & Spa 5*
Number of rooms: 104
Official Description (provided by the hotel):
The Kenilworth Beach Resort & Spa is the perfect place for a tranquil retreat surrounded by the pristine beaches and exotic tropical beauty that Goa - the land of sun, sea and sand - is known for. The rooms of this 5-star property are beautifully designed to reflect the by-gone Portuguese era. Tradition seamlessly blends in with all the comforts of modern day luxury to make for a highly relaxing and comfortable stay. Step out on to a private balcony over-looking the Arabian Sea and the beautifully landscaped swimming pool. With impeccable service standards, water sport activities and luxurious spa treatments, The Kenilworth Beach Resort & Spa is a delight for business and leisure travelers alike. ... more   less 
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Also Known As:
Kenilworth Resort & Spa, Goa Hotel Utorda
Kenilworth Resort And Spa, Goa
Kenilworth Beach Hotel
Kenilworth Beach Salcette
Kenilworth Beach Resort Goa
Kenilworth Resort & Spa Goa/Utorda

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