1. Stayed at this hotel from May 11th to May 14th along with my wife. This was my 4th visit to Goa and the first to Royal Orchid.
2. All the rooms in the hotel are not pool facing. I was confirmed a pool facing room while booking. The room that was allotted to me (101) was a wall facing on one side and main gate facing on the other. I was assured on check in that the room will be changed the next day. Despite following up every day for 3 days, this was not done.
3. Room service is poor. I had to call house keeping multiple times to get the room cleaned. On being requested to replace the used tea mugs, house keeping person simply came and began to wash the mugs in bathroom water without any cleaning liquid.
4. The rooms are extremely unfriendly, you have to make an effort to understand the plethora of switches.
5. We were not able to sleep at night as there was too much vehicle noise at the gate, which was on one side of our room.
The only thing positive about this hotel is its proximity and accessibility to the beach. Otherwise, from my personal numerous experiences in Goa, I have stayed at lesser known and cheaper hotels which have been far superior and exemplary in customer service and business etiquette. I was taken into the brand name of the chain and have come to realize that, it should not be your primary criteria while selecting a holiday accommodation.
Mr. Soares, please do not bother to apologize as that effort could have been spent to make our stay comfortable. Be assured, I will not burden you with another opportunity to host me again.
- Official Description (provided by the hotel):
- 5 Star Royal Orchid Beach Resort & Spa...... Serene Seashore/Coastline.....Luxurious well maintained lawns......Petit cute gardens.....Water bodies with live Koi fish,lilios,lotus,orchids & anthuriums.....Tempting clear blue pool.....Remember we are on the beach,not at the beach..... ... more less
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- Also Known As:
- Royal Orchid Beach Resort And Spa, Goa
- Royal Orchid Beach Resort & Spa, Goa Hotel Utorda
- Royal Orchid Beach Resort & Spa, Goa Utorda