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“Dissapointed”

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Royal Orchid Beach Resort & Spa, Goa
Ranked #3 of 3 Hotels in Utorda
Reviewed 13 May 2012

1. Stayed at this hotel from May 11th to May 14th along with my wife. This was my 4th visit to Goa and the first to Royal Orchid.
2. All the rooms in the hotel are not pool facing. I was confirmed a pool facing room while booking. The room that was allotted to me (101) was a wall facing on one side and main gate facing on the other. I was assured on check in that the room will be changed the next day. Despite following up every day for 3 days, this was not done.
3. Room service is poor. I had to call house keeping multiple times to get the room cleaned. On being requested to replace the used tea mugs, house keeping person simply came and began to wash the mugs in bathroom water without any cleaning liquid.
4. The rooms are extremely unfriendly, you have to make an effort to understand the plethora of switches.
5. We were not able to sleep at night as there was too much vehicle noise at the gate, which was on one side of our room.

The only thing positive about this hotel is its proximity and accessibility to the beach. Otherwise, from my personal numerous experiences in Goa, I have stayed at lesser known and cheaper hotels which have been far superior and exemplary in customer service and business etiquette. I was taken into the brand name of the chain and have come to realize that, it should not be your primary criteria while selecting a holiday accommodation.

Mr. Soares, please do not bother to apologize as that effort could have been spent to make our stay comfortable. Be assured, I will not burden you with another opportunity to host me again.

Shijo Thomas

  • Stayed: May 2012, travelled with family
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9  Thank cjoe79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VCSoares, General Manager at Royal Orchid Beach Resort & Spa, Goa, responded to this reviewResponded 25 May 2012

Though you do not want me to apologize, we thank you for putting your thoughts & feelings across. This will help us go long way . Thanks a million.

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Reviews (827)
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657 - 661 of 827 reviews

Reviewed 12 May 2012

On the recommendation of my friend Manjeet ,I have booked my stay at Royal Orchid Goa in the first week of June.I am impressed by the good reviews and hope to have a pleasant , enjoyable and memorable stay.

So Friends,I will post the review in the second week of June about my experience about Goa and Royal Orchid Beach Resort.Till then..Enjoy!!

  • Stayed: May 2012, travelled with family
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6  Thank BSINGH973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VCSoares, General Manager at Royal Orchid Beach Resort & Spa, Goa, responded to this reviewResponded 12 May 2012

Assure you a very pleasant & hospitable stay,,,,,WELCOME TO GOA....

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Reviewed 10 May 2012

The Royal Orchid proved to be the perfect place for a relaxing family wedding. The front office and catering staff were very professional and helpful, and did everything possible to make us feel welcome and enjoy our stay. The food was the highlight of the occasion - every meal was beautifully prepared, presented and tasted wonderful, particularly the delicious meat and fish at the Boat Quay Grill. We were very impressed with the attention to small details, such as lovely flower arrangements and decorative touches which we hadn't actually asked for. Also the obliging staff not only helped set up the cricket pitch for us, but happily fielded for the team! We would like to especially thank Gabriel and his team for the excellent catering arrangements, Aparna for the help with rooms and Arti for help with the booking.
The beach with plenty of shacks nearby is perfect and the rooms were comfortable and well-equipped. But in the interests of balance, I will just mention one niggle - housekeeping could be improved, e.g. broken phones, mattress left in corridors, door handles that did not work. One of our key guests was incorrectly blamed for a breakage and pressured into paying for its repair. It was a fairly petty amount but we were rather upset by the Housekeeping manager who could have handled the incident in a far more professional manner, and avoided much embarrassment for us and our guest.

Room Tip: Suites near the pool offer better value because of extra amenties. Rooms should be checked on arriva...
  • Stayed: March 2012, travelled with family
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Thank sunsetrose47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VCSoares, General Manager at Royal Orchid Beach Resort & Spa, Goa, responded to this reviewResponded 12 May 2012

It gives us great pleasure to read your valued comments. Thanks a million for taking time to put this across. We assure, your comments & suggestions shall help us go a long way. Thank you once again.

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Reviewed 24 April 2012

Upgraded room great beds and pleasant sitting room. Room next to the pool with balcony. Very good food and attentive friendly staff. Pleasant layout directly on to the beach.
The resort was empty other than Indian business conferences.
Great to have the place to ourselves including the beautiful beach!
Would stay again.

  • Stayed: April 2012, travelled with family
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Thank Steggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VCSoares, General Manager at Royal Orchid Beach Resort & Spa, Goa, responded to this reviewResponded 25 April 2012

A great feeling to appreciate your fair comments. Thank you for putting time aside to get this across. We certainly look forward to your next stay. Have a great day.

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Reviewed 12 April 2012

The first impression of Royal Orchids which is experience in Bangalore and Other places, This does not live upto its standards, THIS WAS ANY ORDINARY 2 to 3 STAR HOTEL IN SOUTH GOA named GALAXY. When Royal Orchids gave its name or took over, Nothing has changed. It gives out look 5 star hotel in Website, which has built the expectations of 5 Star Hotel. I guess Hotel should lower thier ratings in order to get thier customer right positioning.

Some of the top issues.

1. Poor quality Chefs - Naturally poor dining experience
2. Basic service staff - Result is poor quality Service
3. GM of Hotel - He seems to be responding to Tripadvisor responses, Does not really react. I seen whole of demotivated staff including him.

.

  • Stayed: April 2012, travelled with friends
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3  Thank Ravi_AR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VCSoares, General Manager at Royal Orchid Beach Resort & Spa, Goa, responded to this reviewResponded 13 April 2012

Well you have spelled out your views. The Royal Orchid has not just given a name to Galaxy. A whole load of changes has taken place. Yes we unfortunately were unable to please you, but we have a high percentage of more than happy guests. Shall make personal effort to please you.
do visit us again.Thank you for your time & effort.

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Additional Information about Royal Orchid Beach Resort & Spa, Goa

Address: Uttorda Beach | Salcette, Utorda 403713, India
Phone Number:
Region: India > Goa > South Goa District > Utorda
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Utorda
Price Range: ₹ 6,042 - ₹ 20,399 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Orchid Beach Resort & Spa, Goa 5*
Number of rooms: 73
Official Description (provided by the hotel):
5 Star Royal Orchid Beach Resort & Spa...... Serene Seashore/Coastline.....Luxurious well maintained lawns......Petit cute gardens.....Water bodies with live Koi fish,lilios,lotus,orchids & anthuriums.....Tempting clear blue pool.....Remember we are on the beach,not at the beach..... ... more   less 
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Also Known As:
Royal Orchid Beach Resort And Spa, Goa
Royal Orchid Beach Resort & Spa, Goa Hotel Utorda
Royal Orchid Beach Resort & Spa, Goa Utorda

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