The hotel service is terrible. I was attending the seminar held in the hotel while waiting for the seminar to start, I checked with the middle age conceige guy if I could borrow the newspaper beside him but I was asked to buy it outside the hotel simply because I was not a tourist. He is downright rude and unfriendly.
The toilet condition is bad. Some have been blocked for few days. Another incident is that my friend was locked inside the toilet on the ground floor. After failing to get help, she climbed up from the toilet cubical, which had caused her some cuts. She had complainted to the front desk but was not entertained. She was even told that there was no manager on duty that night. None of the hotel staff came to approach her even the following day. She was the hotel guest.
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- Also Known As:
- Kemena Plaza Hotel Bintulu, Sarawak