Excellent for breakfast, Lunch, Dinner, and boat rides. Not so good for accommodation customer service.
This hotel is beautiful, if not bizarrely so, with its water features and live animals roaming the grounds. Add to this great meals and (albeit expensive) boat rides ($120 for one hour!) , I'd love to give it 5 stars.
Unfortunately, a recent stay has shown me that this hotel and its staff suffer from a typical Ghanaian problem - ear-bleedingly LOUD MUSIC ALL DAY, ALL NIGHT.
I arrived on a Friday, night and fell asleep, only to be awoken by my head and my room shaking with bass pounding 100 decibel (indoors where I was -I measured it with an iPhone app) music. The staff at the reception that I called at 2am first pretended that he did not know where the music was coming from, then, after calls back to him by 3 and 3:30 am, admitted that he knew that there was a Ghanaian funeral nearby.
Note: A Ghanaian funeral is a 12-18 hour obscenely loud music fest played through crappy speakers all day, all night.
The reception refused to do any of the following:
1. Move me to the other side of the hotel compound (the $220 rooms, not the $110 one I was staying at)
2. Ask the neighbor to lower or turn down the music (it was 2-3 am).
3. Call the police and file a police report.
4. Refund any of my money
I basically spent my whole night awake- in an out of headachy sleep, eating ibuprofen like candy and wearing foam earplugs that were not strong enough to keep this obscenely loud music from pounding in my head. I did not sleep all night, basically.
The next day, they attempted to move my room, but picked a room in the same block that was almost closer to the funeral party. (which had restarted by 10 am, after pausing at 7am)
I knew that this place would be a nightmare, but I had already paid $220 and they did not offfer to refund any of my money.
I left with friends and enjoyed a good night of sleep in a nearby $10 a night beach hut, and then returned Sunday morning to return my key card.
If you are a human being and need sleep, do not go to this hotel.
They do not care at all that you sleep.
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