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Reviewed 12 February 2018

We stayed for three nights and loved every minute of it, our room was big and spatious and had an dock access into the lake which gave it a unique touch
We were celebrating a Birthday and the staff responded very well to help us decorate the room and have everything very festive on our arrival
the service was very , very good in general but I do have to make a pecial mention for two of the restaurants staff Luis and Mario were really friendly and did an excelent job at making us feel at home, Congratulations to all the restaurant staff
We purchased one of the upgrade packages that included several things and it turned out to be a geat Idea,
The SPA is a small little hut that really allows for some great relaxation and the massage was excelent
Defnitely reccomend taking the Boat tour of the lagoon, you can do it through several providers around tow, we chose to do it with the Hotel and was not disaponited, incredible!
We will definitely be going back

Room Tip: Rooms by the lake are amazing
  • Stayed: February 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank MAGPM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2018

Rancho Encantado is beautifully situated by the Lake Bacalar - although not in the center of the city of Bacalar. Remember to pay a visit to the city, because it is really worthwhile. Rancho Encantado is a big hotel, compared to where we normally stay, runned like a machine with its rutines and systems. We did not like to have to deal with these systems whilst on holiday. F.ex. exchanging a card for the bath towel or slow service with check-in because of administrative stuff. It meant a lack of a personal touch in these beautiful surroundings and place. The rooms are big, comfortable and just beautiful; the garden well maintained and beautiful; the seating at the lake fantastic; good food and great service at the restaurant. Such a pity that they were renovating the restaurant while we were there, which meant a lot of building noise - maybe they could have given a reduction because of this inconvenience. But we do recommend very much to visit Bacalar, its lake of seven colours with a stay at Rancho Encantado. It is just an amazing experience to wake up, see the sunrise over the lake and have a swim at your doorstep.

  • Stayed: January 2018, travelled with family
    • Value
    • Cleanliness
Thank Arlund2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osmara D, Guest Service Manager at Rancho Encantado, responded to this reviewResponded 9 February 2018

Dear Arnauld2014

Thank for you for taking the time to write a review, We are thrilled to hear that you had an amazing time in Rancho Encantado we hope you coming back soon, here will be your home away from home.


Sorry for the inconvenience that you have with the remodeling at the end of the day this is for give better service, we finish this week and would be awesome if you can come back and check our new restaurant,


Sincerely,
Osmara Domínguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2018 via mobile

First of all I will say that the place is very nice, the people is also very nice and the food is very tasty, no question about that, however they should tell you that at the moment (January 2018) there is construction going on during the week days and is a bit noisy and what you are paying is not cheap.
Behind my room (the number 34) there was a lot of people working so if you stay there it gets a bit annoying.
The place will be very nice when they are done but in the mean time if you are going to stay there, consider that it can be noise.

Stayed: January 2018, travelled with friends
1  Thank Omi_Wan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osmara D, other at Rancho Encantado, responded to this reviewResponded 29 January 2018

Dear Omi Wan

Thank you for letting us know part about your experience and for recognizing our services. I will share this comment to our staff for providing you a memorable time.
We are very sorry that our remodeling has caused you inconvenience, we are already in our final phase just days after the inauguration, we hope to have you back soon and you can visit our new restaurant.

Osmara Domínguez
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2018

I stayed there for my visit to Bacalar, it honors its name, it's truly an enchanting place. You feel like you are walking in a living postcard! People working there are very friendly, polite and accommodating! The restaurant very yummy and with a a beautiful view of the lake!

Stayed: January 2018
Thank LIKAPASA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osmara D, other at Rancho Encantado, responded to this reviewResponded 29 January 2018

Dear 990lilyap

Thank you for sharing with the traveling community your experience at Rancho Encantado
Eco-Resot & Spa. We are very happy to know that the time you were with us you enjoyed it to the fullest.
Today we are one of the most prestigious accommodation options in Bacalar, because thanks to the efforts of our great team and the recommendations of our guests can position ourselves as a high-quality choice and offer diversity in our services.
Every day our task is seeking improvements and to implement programs that will help us get closer to our ultimate goal, the total satisfaction of our customers.
Please do not hesitate to come back with us in the future so you can still enjoy the great things we have.

Cordially

Osmara Domínguez
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018

Lake Bacalar was a true highlight of my trip around the Yucatan peninsula and Hotel Rancho Encantado gave me the opportunity to enjoy it to the full.  It’s great to be able to just grab one of the hotel’s canoes and head out onto the lake.  I spent hours happily paddling along the lake shore, viewing the huge variety of wildlife in and above the lake.  This also gave me a great perspective on the different lakeside accommodations, confirming Hotel Rancho Encantado as the most appealing place on this part of the lake.  Swimming in the lake is also facilitated by the hotel, with the pier including steps down into the water.
 
I stayed in one of the very spacious apartments by the lake.  Each morning I would walk out onto my private jetty and view the amazing sunrise over the lake.  What a treat to be able to experience the early morning beauty of the lake so easily.
 
The hotel restaurant is of a good standard, with friendly staff.  Views of the lake are a little limited from the restaurant and construction of a huge new lake side structure was underway during my visit – perhaps this will be more open to the lake.
 
There is plenty of secure parking at the hotel and it’s very easy to find on the road running north of Bacalar town.

  • Stayed: December 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank Mutandis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osmara D, Guest Service Manager at Rancho Encantado, responded to this reviewResponded 7 January 2018

Dear Guest
Thank you for leaving these comments. We are glad that you enjoyed the rooms and cuisine and the beautiful lagoon can't wait for you to come back and experience Rancho Encantado once again.

Sincerely,
Osmara Domínguez

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