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2 - 7 of 38 reviews
Reviewed 29 January 2013 via mobile

Found this hotel in the dark. Paid 500 pesos for a basic room. It is quiet, clean and fairly centrally located. The bed springs can be somewhat uncomfortable as the mattresses are well worn. A/C is cold and showers hot.

Highlight is the free wifi with which I'm booking other accommodations...

  • Stayed: January 2013
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4  Thank scott w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2012

As part of our travelling along the Reviera Maya, we decided to spend a night in Bacalar to relax and enjoy some of the spectacular views of the Lagoon. We go in at around 4pm, took a cab and started looking around for a hotel near the lagoon. We checked out Hotel Laguna Bacalar and Hotelito El Paraiso; Based on the unit I was show, Hotel Laguna Bacalar is not worth the money! Hotelito El Paraiso is pretty nice but they were located quite a ways from the center of town so we decided not to stay. We drove off and our taxi driver recommended Hotel America so we decided to check it out, by this time our 1 year old was already getting fussy so we checked out the room and decent so we decided to settle for this hotel. A few moments later after our little one had settled down we decided to go for a walk and get something to eat and upon our return to the hotel (1 hour after checking in) we walked into our room and saw a cockroach family running for shelter under the bed. I am usually ok with certain conditions but my wife and 1 year old are priority so I went to the front desk and asked if there was a room on the 2nd floor we could move to and was given a look from the guy at the FD then he started coming up with excuses that his boss was attending a meeting and wouldnt be back till later that night and he couldnt help; I then asked for a credit and was going to stay elsewhere and was told they he couldnt authorize that either. I asked him to speak to the owner and he said that the owner is very harsh and would probably get very mad so he preferred to speak to the owner's son who told the guy at the front desk to take care of it. He then made it even more difficult and told me that the only way he could move me or give me any credit was if had not use anything in the room, did not turn on the AC and had not sit down on the bed; how cool, right?
After spending some time with him I decided to return to the room to check on my Family who by this time were had already made themselves comfortable in the room. I pulled out the bed and took care of the insects myself, thankfully we slept well and didnt see another one all night long. We checked out early the following day and continued our journey, never to return to Hotel America.

  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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4  Thank LatinoKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2018 via mobile
Google Translation

Stayed: July 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2018 via mobile
Google Translation

Stayed: June 2018, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2018
Google Translation

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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