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Reviewed 10 June 2018 via mobile

I think everyone who stayed at Casa Bakal had booked more nights then intended! The Casa is very beautiful, the garden and the view even more! I enjoyed my stay and the breakfast was good with a lot of fruits

Although.. except for one guy of the staff, the rest wasn't that very helpful unfortunately.. if you ask some information you get only a answer like "yes" or "no", not more info or recommendations..

The rooms are not cleaned that often... it was full of hairs and the trashcans were loaded with toilet paper...

Also, I payed almost 3 different prices for the same room.. In the end I could get it for the same price, but still payed 2 different prices.

I would still recommend Casa Bakal because it is beautiful! And you can rent bikes for free!

Stayed: June 2018, travelled solo
Thank VeraI186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco C, Director General at Casa Bakal, responded to this reviewResponded 13 June 2018

Thank you for your good comments and also for the observations that you made us about staff, cleaning and rates we are working very hard to improve our service and give you a full experience. We recomended you and other users to book directly with us on our web site get the best deal available.

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Reviewed 27 May 2018

We loved this place in Bacalar, the hotel is a kind of house where you have dormitory, private rooms with the view on the lagoon and few cottage in the garden. We had a private room with shared bathroom. The bed was not comfy unfortunately and the room itself need a bit more of decoration but it was fine. The place is clean, cosy and the garden with the pool and the access to the lagoon is just perfect. The lagoon there is an amazing experience. You can enjoy the kayak for free.
We had lunch In the house, it was cheap, good and very familial. The breakfast was included in the price, we enjoyed the Mexican food. We highly recommend this place if you stay in Bacalar!

  • Stayed: May 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank voyages-ines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco C, Gerente at Casa Bakal, responded to this reviewResponded 5 June 2018

Thank you for your review, we really appreciate that you share your experience we are working very hard in order to improve all te details so you can complety enjoy your staying with us.

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Reviewed 20 April 2018 via mobile

We stay in Casa Bakal for 2 nights and this place is very nice. The facilities are excellent, the view to the lagoon is breathtaking. The staff was very friendly especially Dulce. She was very sweet and helped us recommending us where to eat and where to go in town. We stay in one of there Lagoon View Villas and we loved it. Definitely a very relaxing trip.

Stayed: April 2018, travelled as a couple
Thank edervalle514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2018 via mobile

We were supposed to leave Bacalar yesterday to head towards Chichen Itza. However, due to separation anxiety we decided to stay another night. Since we didn’t have any reservation we stoped by various hotels by the lagoon until we arrived to Casa Bakal. Let me tell you one thing: WOW! We got one of the three Cabañas with lagoon view and it was magical. The service was excellent and the cabaña was very clean and romantic with great toilet, shower with hot water and a beautiful sink. The continental breakfast with egg was included, with lemonade and coffe to drink. In the morning we went paddling around the lagoon for free. Simply perfect.

Stayed: February 2018, travelled with family
Thank Joelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
negritocun, Gerente at Casa Bakal, responded to this reviewResponded 19 March 2018

Thank you Joelle!!! Thanks very a lot for your comments, we are very happy to know that you had a great experience in our place, we will continue working and improve to offer you the service you deserve. come back soon!
Regards!!

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Reviewed 2 weeks ago via mobile
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Stayed: September 2018, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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