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All reviews budget hotel hot shower swimming pool min walk clean rooms breakfast included private room laguna lagoon tv tour
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8 - 13 of 97 reviews
Reviewed 6 January 2017

the room was nice and clean and this was the only good thing there. the pool is real small, more for kids, not really for swimming. there is no breakfast available, only coffee for 10 pesos, but without milk or cream, just powder. the owner was also not very friendly and it is a bit far of the lake and the center and when we got home in the evening we had to climb over the fence, because everything was closed and nobody there. but most problem for us was - the whole place - also outside is non-smoking and this was not mentioned anywhere. we would never have booked it. you have to go outside in front of the fence and there you can smoke - so no place for smokers

  • Stayed: December 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank christakrammel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randlover, Director General at Hotel Hacienda Bacalar, responded to this reviewResponded 24 May 2017

We are very sorry about the inconvenient, but Non Smoking Regulation is a Federal Law; many places have been penalized because of permitting guests smoke inside the property.
All our announcements show a non-smoking hotel.
Regards..

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2016 via mobile

Small hotel but great service and very clean rooms,we love the swimming pool which we used every afternoon during our stay,the manager/owner it's a great person always doing he's best to please you and help you as much is possible. We see you soon thanks for the great service keep up the good work

Stayed: November 2016, travelled as a couple
Thank mijotom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2016

We spend 1 night here as a stop over to our next destination. I don't know what the price is, since we booked a round trip and hotels were included in the price. But the room was rather small as was the bed. It was reasonably clean, but very basic. It is pretty far from town, so you are almost forced to take a taxi, but luckily those are very cheap.
We did have air-conditioning that looked quite new and worked very well. The WiFi in the room was shaky to say the least. Near the reception it was fast and stable. The staff were met were very friendly. All things considered, it wasn't too bad.

  • Stayed: November 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank RonaltN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2016 via mobile

The pool was my favorite part! The rooms were big and clean. Beds are not the most comfortable, but not bad. Most of the staff was very friendly. Good for the price. I was a little off put by them charging for drip coffee in the mornings. Most places seem to offer that complimentary.

Stayed: October 2016
Thank Melissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2016 via mobile

We are budget travellers and this place does well for the money. Staff seem fine with good English if your espanol isn't too good. Rooms are clean and pretty nice with air conditioning and hot water. There is even a little pool we spent the afternoon relaxing at! Get a beer or two from the mini mart at the end of the street. 10 minutes walk to town so no problem there. Pretty good digs!

Stayed: October 2016, travelled as a couple
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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