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All reviews la playita lovely hotel great location room was clean swimming pool front desk the owner aries balcony antonio breakfast rooms wifi lagoon pesos
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12 - 17 of 268 reviews
Reviewed 2 March 2018

We’ve just spent two nights at Hotel Aires Bacalar, booked because of the reviews on tripadvisor. Wow, what a find, really great decor, 5 minutes from the main square. They are small double beds but really comfortable with fabulous cotton sheets. The Reception staff, Fabiana and Cecile were superb, friendly and efficient. The American Style Breakfast served buffet style in the open air Palapa was 5*, loved the scrambled eggs with Chaya, Yum!

Stayed: February 2018, travelled as a couple
Thank VillageLady234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19tg79, Director de Recepción at Hotel Aires Bacalar, responded to this reviewResponded 2 March 2018

Thank you so much for your kind comments and for sharing them with the traveling community on Trip Advisor, we are glad to know we created a positive exprience for you. Costumer service is very imporant for us, we are happy to know it pleased you, we are fully commited to your satisfaction, therefore it is always very valuable for us to hear your opinion. Hope to see you back soon to enjoy the scrambled eggs with chaya again!

Kind regards,

Fabiana Celis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2018 via mobile

Such a beautiful little gem! We liked it a lot! The staff is very friendly and helpful, the rooms are very clean, stylish and functional. Really nice view over the laguna! The breakfast was also really good. This hotel is highly recommended!

Stayed: February 2018, travelled as a couple
Thank P2492SIlaurad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19tg79, Director de Recepción at Hotel Aires Bacalar, responded to this reviewResponded 24 February 2018

Thank you very much for your kind comments, it is always very gratifying to know that our guests had a pleasant stay at the Hotel, this is our objective, for you to be 100% satisfied. Cleanliness and client service are of the utmost importance, thank you for appreciating our team effort. We hope to see you very soon so that you can enjoy again the nice views and delicious breakfast. Saludos!

Fabiana Celis

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Reviewed 24 January 2018

The hotel not far from the beautiful lake bacalar. To get the lake you should use your car. Maybe can go walking, but it takes some time. Small, cozy, simple. Nothing special, but you have all you need. And very important thing for cold winter nights. In the rooms warm. Friendly staff

Stayed: January 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank zvera2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19tg79, Director de Recepción at Hotel Aires Bacalar, responded to this reviewResponded 25 January 2018

Hello, thank you for your comments, we are located 200 mts away from the Lagoon, from public entrances, there are also private ones that are even closer, like restaurants 50 meters away. We offer an apology if you were cold, however we don't exactly understand if that is what you meant. Hope you enjoyed your stay in Bacalar, best regards.

Fabiana Celis

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Reviewed 18 January 2018

Awesome eco chic boutique hotel with very friendly and helpful staff and great breakfast. The rooms are super clean and have balconies overlooking the garden and lagoon. Nice restaurants and bars are nearby. We loved our stay here!

Stayed: January 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Melli G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19tg79, Director de Recepción at Hotel Aires Bacalar, responded to this reviewResponded 19 January 2018

Hello Melli,

Thank you very much for your kind comments and for sharing them with us. We are glad to know your stay with us was pleasant. We will inform our staff about your opinion, since they are always happy to know they have helped improving your holidays at Bacalar. Thank you for choosing Hotel Aires, we hope to see you again soon!

Kind regards,

Fabiana Celis

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Reviewed 3 January 2018

We really enjoyed our 5-day stay in the Aires Hotel in Dec/Jan 2017/2018. The hotel has a very nice and personal atmosphere. The rooms are very good and clean, the breakfast is excellent and on the roof is a large terrace with an excellent view over the lagoon.

Room Tip: all rooms are equally equipped
  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank philipphoelzmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19tg79, Director de Recepción at Hotel Aires Bacalar, responded to this reviewResponded 3 January 2018

Hello Philipp, thank you very much for sharing your comments and thoughts, we are glad you chose to stay with us at Hotel Aires Bacalar for your vacations. We are also pleased to know you enjoyed breakfast and the beautiful view from the terrace and hope to see you again soon.
Best regards,

Fabiana Celis

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