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All reviews la playita lovely hotel great location room was clean swimming pool front desk the owner aries balcony antonio breakfast rooms wifi lagoon pesos
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Reviewed 3 January 2018

We really enjoyed our 5-day stay in the Aires Hotel in Dec/Jan 2017/2018. The hotel has a very nice and personal atmosphere. The rooms are very good and clean, the breakfast is excellent and on the roof is a large terrace with an excellent view over the lagoon.

Room Tip: all rooms are equally equipped
  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank philipphoelzmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19tg79, Director de Recepción at Hotel Aires Bacalar, responded to this reviewResponded 3 January 2018

Hello Philipp, thank you very much for sharing your comments and thoughts, we are glad you chose to stay with us at Hotel Aires Bacalar for your vacations. We are also pleased to know you enjoyed breakfast and the beautiful view from the terrace and hope to see you again soon.
Best regards,

Fabiana Celis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017 via mobile

I had a small inconvenient with the bathroom door, however they were able to fix it very quickly. The owner came to see me to apologize for the inconvenient and I think it was a big gesture.

The rooms are cozy and have a very nice view of the lagoon.

Stayed: September 2017, travelled as a couple
Thank sammieab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19tg79, Gerente at Hotel Aires Bacalar, responded to this reviewResponded 28 November 2017

Hello Sammie, thank you very much for being understanding about this incident, fortunately we were able to solve it quickly. We are pleased to know you enjoyed your stay since costumer service is one of the most important aspects at the Hotel. We hope to see you again soon!

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Reviewed 30 August 2017

Nice hotel, a perfect place to relax with hammocks on balconies. Breakfast included. The rooms are spacious, clean, nice decoration and we had a room with great view of the lagoon. Very recommended!!!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Ana Paulina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2017

I paid about $50/night for a room. Credit cards accepted. Discount from listed price if cash is paid. Located a block from the lake on a hill. Rooms are spacious, high-ceilinged, and fantastic. Everything clean, up-to-date, and adhering to Western standards. Nice terrace affording spectacular lake views. Hammocks on balconies. Delicious breakfast included. Lake tours arranged onsite for 300 pesos. Multilingual owner is from Florence, Italy, and is extremely nice and knowledgeable. Excellent wifi. Close to the fort and the town square. The best restaurant in town, in my opinion, is the Kai Pez, about a five-minute walk away. Try and get a second-floor room. You will love this place...

  • Stayed: April 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank CBrandt77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2017 via mobile

Awesome place, about 12 rooms in total if not mistaken. Breakfast included (very good btw) a block from the lagoon! Rooms are clean and comfty. 2nd time and Bacalar and wish we could've found out about this place sooner.

Very recommended! Can't wait to be back!

Stayed: May 2017, travelled as a couple
Thank Leo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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