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All reviews couple of nights hire car views village trapani
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Reviewed 21 November 2017 via mobile

What an absolutely wonderful stay. Spent a couple of nights there during our Honeymoon and we could not fault the hotel in the least. From the brilliant rooms to the excellent food we loved every minute.

Date of stay: October 2016
Trip type: Travelled as a couple
Thank bazilz2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

We stayed here for 6days and we had a pleasant enough stay. The hotel is located in a prime and strategic location from which you can easily reach famous touristic cities and landmarks in the Trapani province. The entire hotel is quite clean and the staff are very helpful and views from our balcony was spectacular. The only minus for us was that they serve only cold breakfast and as such there weren't egg dishes aside from boiled eggs. And the wifi reception was quite poor. In all, we had a nice experience.

Date of stay: September 2017
Trip type: Travelled as a couple
Thank Natural4Cvoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2015

Nice and fresh hotel with helpful staff. Some are not too good at English but they do their best to help you out. They make effort to recommend suitable things to do and where to eat. Pools are not that common in hotels in Sicily so this was great for the kids.

A negative thing with this hotel is that the sound isolation is close to zero so if your neighbor goes to the toilet in the night it sound like he is visiting your toilet and you can hear people walk around on the 1st floor when you are sleeping on the 2nd floor. But this is in general a quite "calm" hotel so this did not bother us too much. Except for the Italian guy singing in the corridor at 7:25am.

Note, you need to rent a car to get around as Scopello is quite a small village.

Date of stay: October 2015
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank soeedy_74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2015

We only stayed a couple of nights, so that's fine, but I would not have want to spend a week there. I would not come back or recommend this hotel. Not because it is that bad, but because they don't make you feel good either... most people that work there are unfriendly and not helpful, specially the desk employee was very unprofessional. The swimmingpool is small, filthy (no daily cleaning) and crowded, there are not enough beds for all guests. Many people complained but no solution. Very disappointing two days in a very nice city.

Date of stay: August 2015
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank jonhc929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2015

A friendly welcoming smile costs nothing. Somebody should have explained that to the lady (Ornella) at the reception of this hotel. No service, unfriendly attitude, a permanent feeling of not being welcome… Every question is being answered with a grim look, the muttering of what seems to be Italian swear words and deep sighs. It seemed to me that this girl is the daughter of the owner who, not being given a choice of what to do with her life, is being forced to work here. Her colleague Guicy that sat behind the desk the other days was friendly and smiled, but was terrified to talk about our problems or take any decision. And since the front desk staff were not able to solve our queries, requesting to talk to the manager was the only option left. We did so for 3 days in a row, but he never showed up. Never faced directly the problems of his clients... And there were a few problems, like the cleanliness of the pool. We noticed that many parents were taking their infants in the pool without proper diapers, I informed at the front desk about pool regulations. There were none, was the stunning answer. “Guests are free to do what they want.” When confronted with a picture of human waste in the pool (taken right AFTER its daily cleaning) they simply said that it was from a dog!! Improbable since I was watching the cleaning process from my balcony and was the first client entering the pool area after the "cleaning". Me myself removed the excrements with a piece of paper. I am aware that things can go wrong in every hotel, that's life but an active, visible manager and a friendly front desk manager could take 99% of the irritation away.
Due to these problems and our great discomfort, we wanted to get out of the place as soon as possible and modified our reservation. We felt forced to leave and still they wanted us to pay a penalty of one night, which finally after contacting Booking with our complaints was not necessary.
But a final surprise was still waiting for us…Instead of showing up and personally deal with unsatisfied clients, the manager, Mr. Navarra, chose to write us a letter that was handed to us upon check-out in which he accused and insulted us on our behavior, calling us “mafiosos” for having had the guts to complain about among other things the poo in the pool and saying we were violent in our complaints which AT ALL wasn't true. Outraged for the inaccuracy and cowardice of that letter, I personally called his mobile several times to talk face to face and clarify the situation, he would never answer my calls…
So much for a nice stay at this hotel!! Stay away!

Date of stay: August 2015
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
5  Thank Ruben L. O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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