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Reviewed 3 October 2019

The best thing about The Europa Beach Hotel Crete is the remarkable dedication, professionalism and smiling service of the staff. From reception to the cleaners, they are wonderful without being too attentive. We arrived late but check in was good with a welcome cool drink at 1.15 in the morning (late flight). Remember to add the tourist tax of 3 Euro per day.
The room although very clean and functional was disappointing in the signage for hygiene tissue disposal (wont go into that further, but not what expected of a four star hotel).
The beds are very, very firm. Found it difficult to sleep. Hopefully the hotel can adjust this going forward. The hotel seems small but there are hundreds of rooms and even though we came for a wedding in late September, groups were still arriving daily. The facilities are very good, tennis court, two pools, beauty salon (but the complementary massage MUST be within two days of arrival).
The food which is plentiful and well cooked seems to cater for general holiday makers, rather than authentic Greek food. Avoid the wine, which should be better. The Al carte restaurant meal (one per customer per stay) is of a higher standard and a welcome change. The fresh fruit, breakfast and lunch are good, considering the large numbers to cater for, but personally I would wish for more Greek dishes but it was well executed.
The evening entertainment is excellent for families and groups, lively and fun with different themes throughout the week. With the ALL INCLUSIVE option you can have a very good experience with good staff, facilities including car hire at the hotel, snack bar, children's play area and well tendered grounds.
A small beach, one of many is right opposite the hotel but you must walk 10- 15 minutes to the local restaurants, some of which we tried with great Swordfish, Chicken and other Greek dishes for under 30 Euros for two.
Overall, the Europa Beach Hotel has a great staff, service and facilities but needs to refocus attention on the rooms and hygiene. A good stay at the end of season. I would love to return soon and see it improve to meet my 4 star expectations.

Room tip: so many room you could request your type and they will accommodate you.
Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank ejedi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
NIKOS L, Διευθυντής at Europa Beach Hotel, responded to this reviewResponded 4 October 2019

Dear guest,

It was our pleasure that you spent yourvacation at our hotel. Thank you as well for the time you took to evaluate us and for your positive and objective Review.
Your excellent comments are a good boost to our personnel continue offer such a High Standard service.
You are welcome anytime at Europa Beach and we promise to you , that each new time with us will be better than your last one.

Kind Regards

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2019 via mobile

How this hotel has 4 stars can somebody explain to me? I have room with sea view, great, others views are in fields of dusts. When I enter the room it was not clean, some hair on floor but nevermind the highlight was that in one of the glasses that should be clean there was water inside...old, dirthy but the disaster part is the food. OMG. Juices are all like syrup, food is like with no taste at all. Plastic glasses...not worth for money. Also there is a beach outside, 6€ two seats. Internet not very good. Staff are very kind. It is only thing that i should say, really really kind. There is a la card restaurant.

Date of stay: September 2019
Trip type: Travelled with family
2  Thank Divizija
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
NIKOS L, Διευθυντής at Europa Beach Hotel, responded to this reviewResponded 27 September 2019

Dear guest,

First of all we would like to thank you for your stay and for the time you took to evaluate our hotel.
We can understand that sometimes guests, before their travel, they have an image in their mind and if this is not like they dreamed about, they complain at the respectable hotel (us) which offers to its own guests more than it is mentioned at its description.
Dear guest you are invited any time to visit us and we are dedicated to provide you with our best of Services, like we do with all our visitors and we are sure that you will change your opinion about us.

Kind Regards

The management

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Reviewed 14 September 2019 via mobile

Good service, clean rooms tasty restourant. Has a good sea water pool with bar the only downside is that it does not have a beach and because of waves it is hard to swim in the front beach. Other then that you enjoy your stay and staff is very friendly.

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank Alexandr N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 30 August 2019

I went in August with my Family means wife + 2 Boys (1 and 4 years old) and it was actually ok. There was a variaty of Food to choose, the Drinks are not good but the Food was ok. The Service in some cases very good, but the Restaurant Manager was very unfriendly to us, and I guess it was because of my Kids doing some mess with the Food (Hello! they are Kids! and I tried to clean it up). It is supposed to be an All Inclusive hotel, but when I asked for milk for my Baby the Restaurant Manager said NO. Unbelievable! No common sense from him.

Apart from that, the pools and activities are ok, there is no much room for Kids to Play, so, if your idea is to give your Kids some fun activities they wont find them there. There is only a small playground outside and a sort of Kindergarten room where Kids can built some stuff and Color some papers and thats it.

Important! There is NO DIRECT BEACH, for that you have to walk outside of the hotel to the next closest beach and pay for the Umbrella and seats.

Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Klaus H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
NIKOS L, Διευθυντής at Europa Beach Hotel, responded to this reviewResponded 31 August 2019

Dear guest,

Thank you very much for your review concerning our hotel and for your decision to have your holidays at Europa Beach.
It should be better, any problem you have during the stay, to report it immediately and be sure that you would get the solution required.
Our restaurant manager reffered to the hotel manager, that he never refused milk to your baby. He did exactly the same we do with all babies and it is our Policy to assist families with kids as much as it is possible.
We are looking forward meet you soon again in near future at our hotel and we are dedicated to provide you with the best of our services as we do with all our guests.

kind Regards

The management

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Reviewed 28 August 2019

I went there with my partner and two daughters (age 4 and 9) back in April 2019 and we all loved it.
Staff were lovely, food amazing! I was literally on feta cheese diet!
And the desserts, oh so yummy!
We took taxi to Cretaquarium (which was mediocre), our taxi driver was very nice and honest with price.
The only downfall was, that the water pool was ice cold, but it was the beginning of the season, so no wonder.
Rooms were cleaned daily, but the beds were really hard (to my own opinion uncomfortable, but everyone is different).
The manager of the hotel was also very friendly and told me a story about the island opposite the hotel, which was nice.
There is a lot of French tourists.
I am lactose intolerant, it would be nice to be able to drink coffee with lactose free milk.
Games room was however terrible and beer had so much froth it was impossible to pour it into the glass. Wine from the tap not nice at all. But all of the cocktails were lovely.
Overall we had only good memories from these holidays and we would go back there again.

Date of stay: April 2019
    • Location
    • Sleep Quality
    • Service
1  Thank P4r4dis3_1982
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
NIKOS L, Διευθυντής at Europa Beach Hotel, responded to this reviewResponded 30 August 2019

Dear guest,

We would like to thank you a lot, first for the evaluation concerning our hotel and for your stay with us.
We read it very carefully and we are sure that your lovely words concernig our personnel will give them a good boost continue giving their best in order to see datisfied clientele.
You are always welcome at Europa Beach and be sure that each time will be better than the last one.

Kind Regards

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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