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Colleen O
Dublin, Ireland

Would not recommend

2.0 of 5 bubblesReviewed 4 weeks ago
This was my third visit to this hotel bar/restaurant and yet again it failed to impress. The bar is crammed full of furniture with bright lights and no atmosphere. There was music when we arrived but this was switched off, giving the impression that they wanted to close even though this was not the case. Dark hallways make it difficult to find the bathroom. Expensive and lacking in any charm. Had hoped that the name change meant a rebrand/changes at the hotel but this is sadly not the case.
Date of stay: October 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Sequeira, Diretor-Geral at Octant Hotels Furnas, responded to this review
Responded 4 days ago
We're sorry to hear that your experience was not up to expectations. Thank you for your feedback, and we will take your comments into consideration to improve the atmosphere and environment of the bar/restaurant.
We hope to offer a better experience on your next visit.
Nuno Sequeira-General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (1,404)
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      2 - 7 of 1,404 reviews
      Reviewed 24 September 2024 via mobile

      We started our trip to Sao Miguel at the Octant Furnas. It’s about a 45 min drive from the airport and in the hills. Very lush and some amazing fumaroles are a short walk away.
      The room was good sized. Except the desk which was tiny. But there was other space for working in the lobby/bar. The mini bar was stocked with juices and sodas. There was a coffee maker as well. The bed was comfortable and the AC worked well.
      The bathroom was spacious. The shower had full sized shampoo and shower gel and a small bottle of conditioner. Towels were giant. Bathroom and room show their age a bit with cracked mirror and some mold (it’s a humid area).
      The pool and saunas were great. There is an indoor and outdoor pool both filled with spring fed water. It’s nice and warm but the color can throw you off since it’s brownish red (iron and minerals). There are plenty of lounge chairs and umbrellas for the pools. The only con on the pool is the road that runs behind it car noise). The sauna was great!

      I enjoyed the tea that is at the front desk, quite refreshing. The team at the hotel was all very friendly and helpful, especially the guy working the pool area and the restaurant hostess.

      The location is great as it’s near hiking areas, hot springs, and walking distance to multiple restaurants. There is free parking in front of the hotel.

      Date of stay: September 2024
      Trip type: Travelled as a couple
      Thank simonnike
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nuno Sequeira, Diretor-Geral at Octant Hotels Furnas, responded to this reviewResponded 6 October 2024

      Dear Simon,
      Thank you for your compliments on our services, it makes all our hard work and effort worthwhile and my sincere thank you on your kind words.
      We hope we will have the pleasure of greeting you again!
      Nuno Sequeira-General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 15 September 2024

      Hotel is in an incredible location. Both pools are lovely and warm.

      We thought it would be good for vegans because they have vegan dinner options. But the only hot breakfast options were baked beans and carrots (!). One day I asked for some avocado for my toast and it cost me €9.

      It would be easy for the hotel to offer scrambled tofu, avocado toast (for free or a fair price) or vegan sausages. Please consider adding something like this for your future guests!

      Date of stay: September 2024
      Trip type: Travelled as a couple
      Thank Escape46952506883
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nuno Sequeira, Diretor-Geral at Octant Hotels Furnas, responded to this reviewResponded 6 October 2024

      Dear Guest,

      Thank you for your feedback! We're thrilled to hear you enjoyed our location and pools. We appreciate your suggestions regarding vegan breakfast options and will certainly consider them as we strive to improve our offerings. Your input is invaluable, and we hope to welcome you back for an even better experience.

      Best regards,
      Nuno Sequeira-General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 14 September 2024 via mobile

      The property is small for an Octant brand. Great location to explore Sao Miguel. The daily breakfast is exceptional , most days it covered us for breakfast and lunch. Spa services were top notch. The facility was well maintained. The standard rooms were a bit cramped but served the purpose and well appointed

      Room tip: Parking is tight. Service in the restaurant can be a bit slow during peak times.
      Date of stay: September 2024
      Trip type: Travelled as a couple
      Thank H5242ZMjosephd
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nuno Sequeira, Diretor-Geral at Octant Hotels Furnas, responded to this reviewResponded 6 October 2024


      Dear Guest,

      Thank you for your kind review! We're delighted to hear you enjoyed our location, exceptional breakfast, and spa services. We appreciate your feedback about the room size and will take it into consideration. We hope to welcome you back for another memorable stay!

      Best wishes,
      Nuno Sequeira-General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 1 September 2024 via mobile

      I felt very comfortable in the hotel from the very first day. The rooms are modern and clean. The staff are friendly and courteous. The breakfast was sumptuous and delicious. I can also recommend the restaurant to anyone.

      However, the absolute game changer is the spa / wellness area, which is open 24/7 and consists of various pools, saunas and steam baths. As I had a bad cold, I made good use of the warm, soothing thermal baths.

      I bought a small whale - the heraldic animal of the Azores - in the hotel's own store.

      Date of stay: August 2024
      Trip type: Travelled as a couple
      Thank u3065
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nuno Sequeira, Diretor-Geral at Octant Hotels Furnas, responded to this reviewResponded 6 October 2024


      Dear Guest,

      Thank you for your wonderful review! We’re thrilled to hear you felt comfortable and enjoyed our modern rooms, friendly staff, and delicious breakfast. It’s great to know the spa helped you relax during your cold. We appreciate your recommendation and hope to welcome you back for another delightful stay!

      Warm regards,
      Nuno Sequeira-General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 26 August 2024

      I stayed at the Octant Furnas Hotel in August 2024, and unfortunately, I must say that for the price, the experience was more than disappointing. The hotel is outdated and in need of renovation in many areas. The wellness area does not invite relaxation; tiles and plaster are peeling off in the pool and on the walls. The rooms are old, and the bathroom is also in dire need of refurbishment. Many tiles are cracked, and there are orange stains everywhere.

      The restaurant area was also disappointing: bird droppings everywhere, dirty glass windows, damaged chair covers, and plastic plants on the ceilings. The service was slow. One morning, it took over 20 minutes before I could order coffee, and another 15 minutes for it to arrive at the table.

      What was good: the air conditioning works, and the reception is staffed 24/7. However, for over €450 per room per night, I expect much, much more!

      I can't understand where the good reviews come from. I would definitely not recommend it and would never stay there again.

      Conclusion: Unfortunately, a very disappointing experience, and you feel quite ripped off. An overpriced hotel with very poor value for money.

      Date of stay: July 2024
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Katharina K
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nuno Sequeira, Diretor-Geral at Octant Hotels Furnas, responded to this reviewResponded 30 August 2024

      Dear Katharina
      Thank you very much for your comments which should only help us improve.
      It is with great sadness that we read your comments and evaluation.
      Unfortunately, not being aware of your dissatisfaction during your stay did not allow us to make adjustments in the moment, and did not allow us to show how much we want to provide truly positive experiences.
      Showing that in this historic building, located in the center of an active volcano, everyone can feel a unique energy, a magic surrounded by green fields, enriched by the colors of hydrangeas.
      Relax in our spa with 24-hour thermal water pools or enjoy a massage using a variety of local products.
      Or try other local products, in our restaurant or at breakfast, also served 24 hours a day.
      All of this is achieved by a fantastic team of people who are very proud of this island and who serve with hearts as big as the world.
      We want to be much more than a hotel room. We want to offer an experience where the beauty of the Azores shines and offer everything.
      I humbly ask that you contact me directly and tell me everything we failed so that we can always be better in the future.
      Best regards,
      Nuno Sequeira-General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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