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Karen Savage
Amsterdam, The Netherlands

Great sauna and pools, good location

4.0 of 5 bubblesReviewed 24 Sept 2024via mobile
We started our trip to Sao Miguel at the Octant Furnas. It’s about a 45 min drive from the airport and in the hills. Very lush and some amazing fumaroles are a short walk away.
The room was good sized. Except the desk which was tiny. But there was other space for working in the lobby/bar. The mini bar was stocked with juices and sodas. There was a coffee maker as well. The bed was comfortable and the AC worked well.
The bathroom was spacious. The shower had full sized shampoo and shower gel and a small bottle of conditioner. Towels were giant. Bathroom and room show their age a bit with cracked mirror and some mold (it’s a humid area).
The pool and saunas were great. There is an indoor and outdoor pool both filled with spring fed water. It’s nice and warm but the color can throw you off since it’s brownish red (iron and minerals). There are plenty of lounge chairs and umbrellas for the pools. The only con on the pool is the road that runs behind it car noise). The sauna was great!

I enjoyed the tea that is at the front desk, quite refreshing. The team at the hotel was all very friendly and helpful, especially the guy working the pool area and the restaurant hostess.

The location is great as it’s near hiking areas, hot springs, and walking distance to multiple restaurants. There is free parking in front of the hotel.
Date of stay: September 2024
Trip type: Travelled as a couple
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Nuno Sequeira, Diretor-Geral at Octant Hotels Furnas, responded to this review
Responded 6 Oct 2024
Dear Simon,
Thank you for your compliments on our services, it makes all our hard work and effort worthwhile and my sincere thank you on your kind words.
We hope we will have the pleasure of greeting you again!
Nuno Sequeira-General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,403)
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Reviewed 15 September 2024

Hotel is in an incredible location. Both pools are lovely and warm.

We thought it would be good for vegans because they have vegan dinner options. But the only hot breakfast options were baked beans and carrots (!). One day I asked for some avocado for my toast and it cost me €9.

It would be easy for the hotel to offer scrambled tofu, avocado toast (for free or a fair price) or vegan sausages. Please consider adding something like this for your future guests!

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Escape46952506883
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Sequeira, Diretor-Geral at Octant Hotels Furnas, responded to this reviewResponded 6 October 2024

Dear Guest,

Thank you for your feedback! We're thrilled to hear you enjoyed our location and pools. We appreciate your suggestions regarding vegan breakfast options and will certainly consider them as we strive to improve our offerings. Your input is invaluable, and we hope to welcome you back for an even better experience.

Best regards,
Nuno Sequeira-General Manager

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Reviewed 14 September 2024 via mobile

The property is small for an Octant brand. Great location to explore Sao Miguel. The daily breakfast is exceptional , most days it covered us for breakfast and lunch. Spa services were top notch. The facility was well maintained. The standard rooms were a bit cramped but served the purpose and well appointed

Room tip: Parking is tight. Service in the restaurant can be a bit slow during peak times.
Date of stay: September 2024
Trip type: Travelled as a couple
Thank H5242ZMjosephd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Sequeira, Diretor-Geral at Octant Hotels Furnas, responded to this reviewResponded 6 October 2024


Dear Guest,

Thank you for your kind review! We're delighted to hear you enjoyed our location, exceptional breakfast, and spa services. We appreciate your feedback about the room size and will take it into consideration. We hope to welcome you back for another memorable stay!

Best wishes,
Nuno Sequeira-General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2024 via mobile

I felt very comfortable in the hotel from the very first day. The rooms are modern and clean. The staff are friendly and courteous. The breakfast was sumptuous and delicious. I can also recommend the restaurant to anyone.

However, the absolute game changer is the spa / wellness area, which is open 24/7 and consists of various pools, saunas and steam baths. As I had a bad cold, I made good use of the warm, soothing thermal baths.

I bought a small whale - the heraldic animal of the Azores - in the hotel's own store.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank u3065
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Sequeira, Diretor-Geral at Octant Hotels Furnas, responded to this reviewResponded 6 October 2024


Dear Guest,

Thank you for your wonderful review! We’re thrilled to hear you felt comfortable and enjoyed our modern rooms, friendly staff, and delicious breakfast. It’s great to know the spa helped you relax during your cold. We appreciate your recommendation and hope to welcome you back for another delightful stay!

Warm regards,
Nuno Sequeira-General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2024

I stayed at the Octant Furnas Hotel in August 2024, and unfortunately, I must say that for the price, the experience was more than disappointing. The hotel is outdated and in need of renovation in many areas. The wellness area does not invite relaxation; tiles and plaster are peeling off in the pool and on the walls. The rooms are old, and the bathroom is also in dire need of refurbishment. Many tiles are cracked, and there are orange stains everywhere.

The restaurant area was also disappointing: bird droppings everywhere, dirty glass windows, damaged chair covers, and plastic plants on the ceilings. The service was slow. One morning, it took over 20 minutes before I could order coffee, and another 15 minutes for it to arrive at the table.

What was good: the air conditioning works, and the reception is staffed 24/7. However, for over €450 per room per night, I expect much, much more!

I can't understand where the good reviews come from. I would definitely not recommend it and would never stay there again.

Conclusion: Unfortunately, a very disappointing experience, and you feel quite ripped off. An overpriced hotel with very poor value for money.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Katharina K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Sequeira, Diretor-Geral at Octant Hotels Furnas, responded to this reviewResponded 30 August 2024

Dear Katharina
Thank you very much for your comments which should only help us improve.
It is with great sadness that we read your comments and evaluation.
Unfortunately, not being aware of your dissatisfaction during your stay did not allow us to make adjustments in the moment, and did not allow us to show how much we want to provide truly positive experiences.
Showing that in this historic building, located in the center of an active volcano, everyone can feel a unique energy, a magic surrounded by green fields, enriched by the colors of hydrangeas.
Relax in our spa with 24-hour thermal water pools or enjoy a massage using a variety of local products.
Or try other local products, in our restaurant or at breakfast, also served 24 hours a day.
All of this is achieved by a fantastic team of people who are very proud of this island and who serve with hearts as big as the world.
We want to be much more than a hotel room. We want to offer an experience where the beauty of the Azores shines and offer everything.
I humbly ask that you contact me directly and tell me everything we failed so that we can always be better in the future.
Best regards,
Nuno Sequeira-General Manager

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Reviewed 10 August 2024

Truly one of the best hotel stays I can remember. If you are on Sao Miguel, you absolutely cannot miss this hotel.

Service: First, Tomas staffing the front desk is an absolute gem. He helped us check in, led us to our room, helped us with car issues, and was a shining light in the lobby. Everyone was attentive, kind, and friendly.

Location: This hotel is in Furnas, near several hot springs, hikes, and beautiful lookouts. There’s not a spectacular view from the property per se, but that is made up 100 times over by the amenities of this hotel.

Room: We were greeted by a bottle of exceptional sparkling wine and small signature pastries. The room was well appointed, including luxury fixtures and full bathroom amenities, fluffy robes, and a very comfortable bed.

Pools and Spas: These are the real attractions. There are two natural pools that are warmed by the nearby hot springs — truly incredible. These pools are clean and well maintained, and are alongside a steam room, sauna, outdoor showers, and plenty of nice lounge chairs. There was poolside drink service and the pool area was constantly attended to by staff to keep things neat and tidy.

Restaurant: We enjoyed breakfast and dinner at this hotel. Breakfast is a true Azores experience with local cheeses, fresh juices, made-to-order coffee… truly exceptional. For dinner, the menu was also true to the Azores and was all delicious. The wine and cocktail menus were also exceptional.

Parking: easy, free, but no EV charging despite mentioning that on their website. If you rent an EV, there’s no charging around Furnas, so plan accordingly.

Overall, a truly remarkable stay that you cannot miss.

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 313bird
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nuno Sequeira, Diretor-Geral at Octant Hotels Furnas, responded to this reviewResponded 11 August 2024

Thank you for taking the time to share your comments on TripAdvisor following your stay;
I truly appreciate your thoughtful and considerate review which I have shared with all our colleagues, who are delighted you took away such positive impressions of your sojourn.
We are indeed fortunate to have a wonderful team who are passionate about extending warm, courteous and professional service to all our guests and who clearly made the difference to your enjoyment of the hotel.
I hope we may have the pleasure of welcoming you back to your home away from home on many more occasions.

With warm regards,
Nuno Sequeira-General Manager

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