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Average
2 reviews
Back section of villa
Front section of villa
Double bedroom
Entertainment area
Modern Kitchen
Double bedroom
Bathroom with bath tub
Family room
Garden area
Snooker table
Lounge area
Lounge area in another angle
Dining area
Table tennis
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Overview
Villa -
8 Bedrooms, 6 Bathrooms, Sleeps 16
Olhos de Agua, Albufeira, Faro District, Algarve

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Alex12345...
London, United Kingdom
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Villa, shocking service”
Reviewed 3 October 2014 for a stay in September 2014
7
people found this review helpful

This was a 1 week rental by a large group of friends. We all had different arrival times, but the management of the Villa were helpful in organising our various transfers to the Villa for us. Upon arriving, we were taken firstly to the management office to 'check-in', where we were abruptly and rudely rushed through the arrival procedures - this was not a welcome start.
The Villa itself was great. Although, the website failed to allude to the fact that it was adjacent to two neighbouring Villa's, all sharing the same compound; making for a rather cramped time, especially having to be wary of noise.
It had two large outside seating areas, a good pool location and the Table Tennis and Pool table kept us thoroughly entertained.

However, the Villa had some major negatives, which really came to light once we had left. There was a distinct lack of communication from the management letting us know when cleaners were coming. We had a very rude gardener turn up, who began to shout at us in Portuguese before removing the Table Tennis table. We have since found out that we were not to have taken it out of the garage - which is clear false advertising on the website.

It is now nearly 4 weeks since our departure and we are yet to receive out deposit back. We have since been sent photos by the management of the Villa which were taken whilst we were staying there. Either whilst we were asleep inside, or whilst we were out. We are shocked at this invasion of privacy and coercion by the management as 'proof' the damage we caused. We were meticulous in our cleaning and were careful to leave the Villa as we found it.
We accept some minor damage, but are being treated unfairly and being charged 200 Euro for the replacement of one dining room chair. They have been slow to respond to our emails requesting proof of damage as well as invoices for the items we are being charged for. But worse, the emails have been accusatory and rude when they have arrived.

We have been left unable to recommend what was a great Villa in a good location, in a lovely part of Portugal; all owing to the rudeness of the staff we encountered and have dealt with.

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How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The Pool table and Table Tennis
Liked least: The Service
Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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2 guests
Adults2
Children0
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