This was a 1 week rental by a large group of friends. We all had different arrival times, but the management of the Villa were helpful in organising our various transfers to the Villa for us. Upon arriving, we were taken firstly to the management office to 'check-in', where we were abruptly and rudely rushed through the arrival procedures - this was not a welcome start.
The Villa itself was great. Although, the website failed to allude to the fact that it was adjacent to two neighbouring Villa's, all sharing the same compound; making for a rather cramped time, especially having to be wary of noise.
It had two large outside seating areas, a good pool location and the Table Tennis and Pool table kept us thoroughly entertained.
However, the Villa had some major negatives, which really came to light once we had left. There was a distinct lack of communication from the management letting us know when cleaners were coming. We had a very rude gardener turn up, who began to shout at us in Portuguese before removing the Table Tennis table. We have since found out that we were not to have taken it out of the garage - which is clear false advertising on the website.
It is now nearly 4 weeks since our departure and we are yet to receive out deposit back. We have since been sent photos by the management of the Villa which were taken whilst we were staying there. Either whilst we were asleep inside, or whilst we were out. We are shocked at this invasion of privacy and coercion by the management as 'proof' the damage we caused. We were meticulous in our cleaning and were careful to leave the Villa as we found it.
We accept some minor damage, but are being treated unfairly and being charged 200 Euro for the replacement of one dining room chair. They have been slow to respond to our emails requesting proof of damage as well as invoices for the items we are being charged for. But worse, the emails have been accusatory and rude when they have arrived.
We have been left unable to recommend what was a great Villa in a good location, in a lovely part of Portugal; all owing to the rudeness of the staff we encountered and have dealt with.
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