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Family Life Creta Paradise by Atlantica
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Reviews (1,005)
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All reviewsswim up roommain poolkids clubpool barevening entertainmentthomson repthe main hotelprivate poolgreat holidaygyrosmeal timesdifferent themeall inclusive hotelthe busthemed nightsentertainment teamcaldera beach
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Reviewed 20 October 2015 via mobile

My boyfriend and I have just returned from a week at the Atlantica Caldera hotel and had an amazing time! On arrival the road leading up to the hotel took us by surprise as it looked quite run down but once we were inside it was the complete opposite!


We were greeted with champagne and told our room was across the road in a separate part of the hotel, after 15 minutes of hunting for the room we eventually found it. Room was lovely, huge comfy bed, shower is incredible, balcony facing the sunset so even though we were overlooking a field and a road it was lovely to watch the sunset.


It took us a little while to get our bearings as you cannot use the facilities of the hotel joining the Atlantica and after being sent away from their bar we eventually found where we could eat and grab a drink even though there is no difference between what they serve, either way it didn't bother us.


Platanias is a 10-15 minute walk away and we never felt the need to get a taxi, I would definitely recommend the restaurants Platanos and Symposium (both situated on the left hand side of the road) we ate out 3 nights out of our 7 and it was nice to explore the little shops, bars and restaurants.


We also took a bus into Chania town which I would also recommend, the bus was extremely crammed but the first to get on are from gerani beach so you're guaranteed a seat on the way there (once the bus eventually turns up!). We took a boat trip, explored the harbour and shops and ate lunch there too, one of my favourite days out.


We mainly spent our days around the pool and taking walks along the beach which although is slightly stoney it's still beautiful!


Evening entertainment was your typical shows for an all inclusive hotel we only went twice and found them quite funny but spent most evenings in the bar, the cocktails are quite strong there's quite a wide range to chose from.


We also enjoyed the quiz with Vicky who was always up for a chat and quite often came and sat on the end of the sunbed to have a chat with you

The complaints on here are strange to us, yes the wifi didnt work for us but who needs it when you're on holiday! The food was really good and although there were a couple things we disliked we always managed to find something to eat, and as for having to pay €2 for orange juice, it's freshly squeezed and made in front of you, there is a drinks area where you can get orange juice and other juices from the taps but if you want it freshly made you have to pay extra

All together we had an amazing time and would definitely recommend this hotel! We are planning on visiting another Atlantica hotel possibly in Corfu or Zante :)

Stayed: October 2015, travelled as a couple
Thank Megbeaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaC_Paradise, Guest Relations Manager at Family Life Creta Paradise by Atlantica, responded to this reviewResponded 26 October 2015

Kalispera from the Atlantica Caldera Creta Paradise!

Firstly let us thank you for this amazing review on Trip Advisor referring to your recent stay.

We are delighted that you enjoyed so many aspects of our hotel and all your thoughts are on a very positive note.

We would also like to thank you for recommending us and for planning on visiting another Atlantica Hotel.

We wish to have the chance to welcome you again in the near future.

Kind regards,

Sophia Damavoliti
Guest Relation Manager

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Reviewed 19 October 2015 via mobile

Just returned from a lovely week's stay at the Atlantica Caldera Creta Paradise.

Prior to arrival I emailed the head of Customer Relations, Sophia, to inform her that the holiday was for our honeymoon.
Upon arrival, we were greeted with a glass of fizzy wine and were told that we have been given a beautiful room. When we went up to our room (room 1218), we were amazed. The room was pristine. The decor was beautiful. The best part was the view. We had a view of the restaurant, the pool and the sea which was perfect for us. There had also been a bottle of apple wine and some Greek syrup sweet treats on a plate for us which were beautiful.
Our room was cleaned every day and housekeeping left a mint on each of our pillows everytime - such a lovely touch.

Our bathroom had an amazing shower which had lots of different settings. It was fantastic.

The entertainment wasn't for us so we spent most nights in our room watching movies on the TV but that didn't spoil our holiday. We had a routine where we would grab a hot chocolate each from the bar (with cream on top! <3), a tub of peanuts and take it up to our room. The hot chocolates are amazing. We found ourselves a little bored at night time though.

There's an all inclusive drinks menu that all-inclusive guests have to choose from - all locally produced drinks. We weren't too fond of them to be honest, they all seemed a tad bitter and slightly weak... But I have got to strongly advise anyone to try the Kir - it's beautiful.

Food - well the food was incredible in the Artemis Restaurant. Each night there was a different theme from 'Local Evening' right through to 'Asian Night'. There is so much choice and the puddings are to die for. The cream cones were a personal favourite. Breakfast runs from 07:30 until 10:30. Lunch runs from 12:30 until 14:30. Dinner runs from 18:30 until 21:30. Sleeveless tops and swimming shorts are not allowed in the restaurant in the evening. We didn't try the a la carté restaurants so can't comment on those. There's also the snack restaurant by the main pool which is open from 11:00 until 17:30 should you be hungry during the day. They serve toasties, pizza, pasta boxes and the amazing gyros. Gyros are served in a pitta bread with yoghurt and they are delicious.

Creta Paradise is situated right next to the beach. You can go to the beach if you're fancying a bit of a quiet sunbathe because it can get quite loud around the pool with there being so many children about.

On the way to the beach there is Thea's Coffee Shop - this is not included in the all inclusive so if you want to try something there I suggest you take some Euros to buy something.

The complex is absolutely gorgeous. Beautifully kept. We kept seeing a gardener going around watering the plants.

There are quite a few gift shops very very close by selling all your souvenirs, magazines etc. There is also a 24hr cash machine right across the road. There is one in the hotel but it didn't have any notes in the machine when we went to withdraw some euros.

The hotel also has its own spa and photo shop. We didn't use these so can't comment.

If you fancy a trip out, there are taxis always sat outside the hotel. A trip to Platanias (a small village with lots of shops/restaurants) is only €7 each way. If you go to Platanias go to a small cafe bar called Prego. The cocktails are beautiful and are around €5 each which is extremely reasonable
If you want to go to Chania it costs €20 each way but we were told it's worth the extra Euros.

You can also go on the 'Little Fun Train' which offers escorted tours around the area. Ranging from €11 per adult to €17 per adult it's something worthwhile doing. You can go wine tasting and visit different parts of Crete.

You could always go on a boat trip which includes swimming and snorkeling which is around €25 per adult. Tickets are available at the two kiosks across the road from the hotel.

I must give a huge shout out to the lovely Vicky, she is a part of the animation team. We thoroughly enjoyed doing the quizzes at the pool bar at 3pm each day. Vicky is amazing and so welcoming to everyone and has a brilliant sense of humour.

I also must give a huge shout out to Manolis. He is sooo funny and always made me and my husband laugh. Excellent barman too and I loved the fact that he remembered what our favourite drinks were!

Both Vicky and Manolis are a credit to Creta Paradise and we're going to miss them very much now we are home.

The weather was brilliant for October. A couple of cloudy days but the sun still fought it's way through in the afternoon on those days. Temperatures reached 35 degrees, which, now we are back in England we miss lots!

All in all we give this holiday an 4/5.
The only things that could be improved on were the bitterness/weakness of the drinks and the lack of entertainment for adults. Everything else was amazing and we would definitely return.

Stayed: October 2015, travelled as a couple
7  Thank Sherideen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaC_Paradise, Guest Relations Manager at Family Life Creta Paradise by Atlantica, responded to this reviewResponded 26 October 2015

Dear Sherideen,

Thank you very much for this detailed and generous experience feedback!

Once more, we wish you a lifetime of love and happiness.

It is very rewarding to learn that you had a lovely honeymoon with us.

Your kind words have been passed to everyone and your recommendation have been taken into consideration for future improvement.

We do hope to have the pleasure of welcoming you on your Wedding Anniversary in the near future.

Best regards,

Sophia Damavoliti
Guest Relation Manager

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Reviewed 17 October 2015

As with previous good reviews of this hotel I fully agree with them. Quick check-in and we were happy when we were allocated a room (2330) over the road in the supposed quiet area of the hotel. The room was what we excepted, adequate size, clean, and a nice touch of a bottle of wine and a bowl of fruit. The first issue was the balcony which provided no privacy as it was next to the walkway and faced a wall. In the evening we do like to sit out on the balcony. The second issue was the lack of hot water. This was at 7-30 in the evening so just put it down to lack of storage capacity. I mentioned this to the reception and they said they would send an engineer to sort the problem. Later in the evening they told me the water problem had been fixed. The next morning we were woken by children racing around outside the room, so after another cold shower we asked if we could move rooms, but were told that nothing was available at this time, but we could pay extra for an upgrade, which we declined. We were finally offered a different room on our 4th day in the same block. By this time the block had somewhat emptied which had resolved the water/noise issue and it had become quieter. With only 3 days left we just couldn't be bothered moving. The sister hotel and this one are basically one complex and although ours was not an 'Adults only' the complex was heaving with kids and not just under school age, mostly belonging to Scandinavians, who seem to occupy the whole of the sister hotel and part of this one, the kids club was in Scandinavian too. We also thought it odd that they could eat in our restaurants and have drinks from our bars but we could not use theirs! Good points, food good, location on beach good, but not enough beach umbrellas, Nice pool and bar areas, all the staff were pleasant. Overall the Hotel is good and offers nice surroundings.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank neilshanahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaC_Paradise, Guest Relations Manager at Family Life Creta Paradise by Atlantica, responded to this reviewResponded 20 October 2015

Dear guest,

First of all we would like to thank you for taking time to review your stay at the Atlantica caldera Creta Paradise.

We are pleased to read that you found the hotel and the overall facilities nice; however we are very sorry that you had few issues.

Please accept our sincerest apologies with regards to the incident with the water. We would like to reassure you that your remarks have been taken under serious consideration for further investigate.

Our main priority has always been our guest’s satisfaction and we never draw off this policy. On the contrary, we are always trying to find the best possible solution at the given moment with the given conditions.
As explained, due to high occupancy on the day of your arrival, there was no possibility for a room change. We kindly gave you the best possible option, which was a room change on the fourth day of your stay. Meanwhile we are confident that we have done all the necessary to make your stay as comfortable as possible.

Once again thank you for all your kind comments regarding the cleanliness, food, location, pools, bars and of course the Atlantica Caldera Creta Paradise Team.

We hope that you will allow us another opportunity to make a future stay in our Resort a memorable one and we are looking forward to welcome you back.

Kind regards,

Sophia Damavoliti
Guest Relation Manager

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Reviewed 17 October 2015

Kalimera Atlantica Caldera Creta Paradise!
We stayed 11 days in Sep/Oct and we absolutely loved every day, every hour, every second!
Our room was Family room w partial seaview (we couldn't see sea, just the Kids club, but we did not mind at all). Our room had 2 balconies, roomy bedroom with the most comfortable bed ever experienced in any hotel and the other room with 2 sofabeds could have accommodated at least 4 kids. We only have one, so our daughter had really roomy sleeping place. :) Anyway, next time we'll book the swimup room, possibility to start your day with private swimming looked worth spending.
The pool was nice, though after 2 cloudy days the water got freezing. But as the weather reached 32 degrees all the next days, the pool got warmer fast and we purely loved it. Took few swims in the other pool as well, but we liked ours more. And water in the sea was really warm and on windy days the waves entertained us big time. :)
The resort was a bit crowded at the beginning, but loud brits left soon and it got quieter and nicer, with guests mainly from Scandinavia. That was perfect for us (as we are from Estonia).
The food in AI was absolutely high class! We've always loved Greek kitchen and we kinda expected it, but still - we were really impressed. During 11 days there was never the same menu! Even when the theme was the same, menu varied a lot. Totally the best AI buffet menu we've ever had! And the staff works really hard, sadly not everybody appreciates it. Just please tell me - why letting your toddler play with food, he never aimed to eat, throw it everywhere and you just walk away and leave that mess? Waiters do not have to spend 15 mins to clean after your kid! Seriously! Have some respect to others and to the staff. We always looked for table close to adults area and far-far away from those screaming-foodthrowing little messmakers.
And I really wanto to spend my very best regards to all the boys and girls at the restaurant and bars, I tried really hard to cheer you up with my Greek kalimera's and efharisto's. :) You seemed to be tired in the end of the season and turned out, that my speaking Greek confused you a lot. :) But I like to speak on local langugage. That's how I show my respect to you, who work so so hard just to please those sometimes totally ungrateful tourists!

So what else to tell? That we'll definitely come back next year. :) This place is made for us! We played family football and spent lots of time on tennis courts, we loved the animation team and those evening shows! Our daugter just adored Evelyn, so best greetings to you to, if you happen to read this. :) Hope to meet your team somewhere again!

Efharisto, Caldera Creta Paradise! You made our autumn holiday so perfect! So fantastic! And the weather was on our side for bonus. :)

PS The wifi was just fine! Not maybe inside the room, but in balcony and everywhere else.

Stayed: October 2015
Thank KatSKN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaC_Paradise, Guest Relations Manager at Family Life Creta Paradise by Atlantica, responded to this reviewResponded 19 October 2015

Kalispera from the Atlantica Caldera Creta Paradise,

Firstly let us thank you for this beautiful comment.

We are delighted that we were able to exceed your expectations of your overall stay in our little Paradise.

Wishing you a relaxing autumn/winter and we are looking forward to welcome you back next year in one of our lovely Swim Up Rooms.

Kind regards from the Atlantica Caldera Creta Paradise Team,

Sophia Damavoliti
Guest Relation Manager

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Reviewed 15 October 2015

Where do I start? WOW !!!!!
We have just returned from a holiday to this hotel and what a fantastic holiday it was. We were welcomed with a glass of bubbly (not many hotels do this). This was the first of many Wow's ! How about this.
We upgraded through the friendly Reception lady, to a "swim-up" room. Fantastic room, lots of space, great big bed, air-con, tea, coffee facilities, the shower had jets at different levels which could be adjusted to suit. Step out of the room onto the patio and into the pool, whenever you wish. Well worth paying the supplement.
The restaurant is truly amazing with a different theme each night, serving international dishes, along with show cooking. Waiter service was plentiful and efficient, the restaurant had an "adults only" seating section if you wanted it. We got to know a waiter called Theo,. what a fantastic personality he his. Breakfast and lunch was equally impressive. There is a guy who serves in the lobby bar, called Andreas, who makes excellent coffee.
The pool bars offered wonderful service, nothing was too much trouble, this was so refreshing.
Our whole stay was truly amazing, and the Creta PARADISE is just that! When they say all inclusive that is just what they mean and what you get.
We walked into Platanias one day, about 1km, and an assistant in the shop we visited asked where we were staying we said the Creta Paradise, she replied " is the best hotel in the area". This in itself is a fantastic endorsement from a local person for this hotel.
We strongly recommend that you consider this hotel for your next holiday.
We were reluctant to leave, but we will definitely visit again for a longer stay in 2016.
Thank you to everyone at the hotel for making this the best holiday experience we have had.
This holiday is only available through Thomson/First Choice.

Room Tip: pay a supplement for a "swim up room" !!!
  • Stayed: October 2015, travelled as a couple
    • Value
    • Location
    • Service
3  Thank newbygeoffrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaC_Paradise, Guest Relations Manager at Family Life Creta Paradise by Atlantica, responded to this reviewResponded 19 October 2015

Dear Mr. & Mrs. Newby,

What a lovely feedback on your recent stay at the Atlantica Caldera Creta Paradise!

It was pleasure to meet you and reached the goal to make this stay the best experience your ever had.

We simply feel delighted and we are looking forward to welcome you again next summer.

Best regards from all,

Sophia Damavoliti
Guest Relation Manager

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