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“Nice hotel, but just a few issues.”

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Family Life Creta Paradise by Atlantica
Ranked #1 of 11 Hotels in Gerani
Certificate of Excellence
Reviewed 17 October 2015

As with previous good reviews of this hotel I fully agree with them. Quick check-in and we were happy when we were allocated a room (2330) over the road in the supposed quiet area of the hotel. The room was what we excepted, adequate size, clean, and a nice touch of a bottle of wine and a bowl of fruit. The first issue was the balcony which provided no privacy as it was next to the walkway and faced a wall. In the evening we do like to sit out on the balcony. The second issue was the lack of hot water. This was at 7-30 in the evening so just put it down to lack of storage capacity. I mentioned this to the reception and they said they would send an engineer to sort the problem. Later in the evening they told me the water problem had been fixed. The next morning we were woken by children racing around outside the room, so after another cold shower we asked if we could move rooms, but were told that nothing was available at this time, but we could pay extra for an upgrade, which we declined. We were finally offered a different room on our 4th day in the same block. By this time the block had somewhat emptied which had resolved the water/noise issue and it had become quieter. With only 3 days left we just couldn't be bothered moving. The sister hotel and this one are basically one complex and although ours was not an 'Adults only' the complex was heaving with kids and not just under school age, mostly belonging to Scandinavians, who seem to occupy the whole of the sister hotel and part of this one, the kids club was in Scandinavian too. We also thought it odd that they could eat in our restaurants and have drinks from our bars but we could not use theirs! Good points, food good, location on beach good, but not enough beach umbrellas, Nice pool and bar areas, all the staff were pleasant. Overall the Hotel is good and offers nice surroundings.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank neilshanahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaC_Paradise, Guest Relations Manager at Family Life Creta Paradise by Atlantica, responded to this reviewResponded 20 October 2015

Dear guest,

First of all we would like to thank you for taking time to review your stay at the Atlantica caldera Creta Paradise.

We are pleased to read that you found the hotel and the overall facilities nice; however we are very sorry that you had few issues.

Please accept our sincerest apologies with regards to the incident with the water. We would like to reassure you that your remarks have been taken under serious consideration for further investigate.

Our main priority has always been our guest’s satisfaction and we never draw off this policy. On the contrary, we are always trying to find the best possible solution at the given moment with the given conditions.
As explained, due to high occupancy on the day of your arrival, there was no possibility for a room change. We kindly gave you the best possible option, which was a room change on the fourth day of your stay. Meanwhile we are confident that we have done all the necessary to make your stay as comfortable as possible.

Once again thank you for all your kind comments regarding the cleanliness, food, location, pools, bars and of course the Atlantica Caldera Creta Paradise Team.

We hope that you will allow us another opportunity to make a future stay in our Resort a memorable one and we are looking forward to welcome you back.

Kind regards,

Sophia Damavoliti
Guest Relation Manager

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Reviewed 17 October 2015

Kalimera Atlantica Caldera Creta Paradise!
We stayed 11 days in Sep/Oct and we absolutely loved every day, every hour, every second!
Our room was Family room w partial seaview (we couldn't see sea, just the Kids club, but we did not mind at all). Our room had 2 balconies, roomy bedroom with the most comfortable bed ever experienced in any hotel and the other room with 2 sofabeds could have accommodated at least 4 kids. We only have one, so our daughter had really roomy sleeping place. :) Anyway, next time we'll book the swimup room, possibility to start your day with private swimming looked worth spending.
The pool was nice, though after 2 cloudy days the water got freezing. But as the weather reached 32 degrees all the next days, the pool got warmer fast and we purely loved it. Took few swims in the other pool as well, but we liked ours more. And water in the sea was really warm and on windy days the waves entertained us big time. :)
The resort was a bit crowded at the beginning, but loud brits left soon and it got quieter and nicer, with guests mainly from Scandinavia. That was perfect for us (as we are from Estonia).
The food in AI was absolutely high class! We've always loved Greek kitchen and we kinda expected it, but still - we were really impressed. During 11 days there was never the same menu! Even when the theme was the same, menu varied a lot. Totally the best AI buffet menu we've ever had! And the staff works really hard, sadly not everybody appreciates it. Just please tell me - why letting your toddler play with food, he never aimed to eat, throw it everywhere and you just walk away and leave that mess? Waiters do not have to spend 15 mins to clean after your kid! Seriously! Have some respect to others and to the staff. We always looked for table close to adults area and far-far away from those screaming-foodthrowing little messmakers.
And I really wanto to spend my very best regards to all the boys and girls at the restaurant and bars, I tried really hard to cheer you up with my Greek kalimera's and efharisto's. :) You seemed to be tired in the end of the season and turned out, that my speaking Greek confused you a lot. :) But I like to speak on local langugage. That's how I show my respect to you, who work so so hard just to please those sometimes totally ungrateful tourists!

So what else to tell? That we'll definitely come back next year. :) This place is made for us! We played family football and spent lots of time on tennis courts, we loved the animation team and those evening shows! Our daugter just adored Evelyn, so best greetings to you to, if you happen to read this. :) Hope to meet your team somewhere again!

Efharisto, Caldera Creta Paradise! You made our autumn holiday so perfect! So fantastic! And the weather was on our side for bonus. :)

PS The wifi was just fine! Not maybe inside the room, but in balcony and everywhere else.

Stayed: October 2015
Thank KatSKN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaC_Paradise, Guest Relations Manager at Family Life Creta Paradise by Atlantica, responded to this reviewResponded 19 October 2015

Kalispera from the Atlantica Caldera Creta Paradise,

Firstly let us thank you for this beautiful comment.

We are delighted that we were able to exceed your expectations of your overall stay in our little Paradise.

Wishing you a relaxing autumn/winter and we are looking forward to welcome you back next year in one of our lovely Swim Up Rooms.

Kind regards from the Atlantica Caldera Creta Paradise Team,

Sophia Damavoliti
Guest Relation Manager

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Reviewed 15 October 2015

Where do I start? WOW !!!!!
We have just returned from a holiday to this hotel and what a fantastic holiday it was. We were welcomed with a glass of bubbly (not many hotels do this). This was the first of many Wow's ! How about this.
We upgraded through the friendly Reception lady, to a "swim-up" room. Fantastic room, lots of space, great big bed, air-con, tea, coffee facilities, the shower had jets at different levels which could be adjusted to suit. Step out of the room onto the patio and into the pool, whenever you wish. Well worth paying the supplement.
The restaurant is truly amazing with a different theme each night, serving international dishes, along with show cooking. Waiter service was plentiful and efficient, the restaurant had an "adults only" seating section if you wanted it. We got to know a waiter called Theo,. what a fantastic personality he his. Breakfast and lunch was equally impressive. There is a guy who serves in the lobby bar, called Andreas, who makes excellent coffee.
The pool bars offered wonderful service, nothing was too much trouble, this was so refreshing.
Our whole stay was truly amazing, and the Creta PARADISE is just that! When they say all inclusive that is just what they mean and what you get.
We walked into Platanias one day, about 1km, and an assistant in the shop we visited asked where we were staying we said the Creta Paradise, she replied " is the best hotel in the area". This in itself is a fantastic endorsement from a local person for this hotel.
We strongly recommend that you consider this hotel for your next holiday.
We were reluctant to leave, but we will definitely visit again for a longer stay in 2016.
Thank you to everyone at the hotel for making this the best holiday experience we have had.
This holiday is only available through Thomson/First Choice.

Room Tip: pay a supplement for a "swim up room" !!!
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  • Stayed: October 2015, travelled as a couple
    • Value
    • Location
    • Service
3  Thank newbygeoffrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaC_Paradise, Guest Relations Manager at Family Life Creta Paradise by Atlantica, responded to this reviewResponded 19 October 2015

Dear Mr. & Mrs. Newby,

What a lovely feedback on your recent stay at the Atlantica Caldera Creta Paradise!

It was pleasure to meet you and reached the goal to make this stay the best experience your ever had.

We simply feel delighted and we are looking forward to welcome you again next summer.

Best regards from all,

Sophia Damavoliti
Guest Relation Manager

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Reviewed 14 October 2015

Just got back from a fantastic 2 week holiday. On arrival was greeted with drinks and a welcoming reception staff who throughout the holiday were always happy to answer any questions and help. Room plenty big enough with a wet room, very large super comfy bed and large terrace. The room and rest of complex was spotlessly clean and maintained well. Food was plentiful, varied and very nice at all meal times in the main buffet restaurant with themed evening meals, there is also a pool side snack bar which did among other things toasties and delicious gyros. The only moan about the food is the a la carte which you have to pay for, normally this is included free once a week in all inclusive hotels.Plenty of sunbeds available around the pools and beach.Pool bar very nice with friendly staff.
Hazel our Geordie rep was based on site and was very helpful and cheery.
The lobby bar has a superb system of a staff member equipped with a hand held device for taking orders which were printed off at the bar, prepared and another staff member would bring them out resulting in no queues or waitng - BUT - this worked extremely well when Valentina was working the device this girl never stopped, taking orders, cleaning tables, tidying up and serving drinks - excellent service then she left and the service went downhill fast with the guys not having the enthusiasm for the job as she did.
The entertainment staff were all excellent with one girl standing out from the crowd - VICKY, this girl goes above and beyond always a smile on her face and always time to chat and have a laugh and get you involved, 5 star service from a truly 5 star young lady - love this girl to bits thank you for making our holiday great.
On leaving some of the hotel staff/managers, Hazel and of course Vicky came to see us of (or make sure we had left) which was a nice touch.
Thank you .

Stayed: October 2015
1  Thank ALDEAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaC_Paradise, Guest Relations Manager at Family Life Creta Paradise by Atlantica, responded to this reviewResponded 19 October 2015

Kalispera from the Atlantica Caldera Creta Paradise,

Thank you very much for this generous comment on Trip Advisor.

We are indeed very happy that we managed to make your stay a memorable one from your arrival to the last minute before jump on the bus.

We definitely wish to welcome you back very soon.

Best regards,

Sophia Damavoliti
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2015

We always need a quiet relaxing Autumn holiday with everything done for us as we are happily but busily retired. Tunisia has been our choice for some years but circumstances **. Caldera Paradise hotel had everything we needed. First impressions were that it was a children orientated hotel which filled us with dread. After exploring we soon found areas of delightful tranquility. Firstly the restaurant with an adult only section. How sensible - but a children's buffet at their height. How thoughtful. Excellent food for two weeks with a wide ranging selection. Attentive helpful and happy waiting staff and special mention for the two lovely ladies who produced works of art from Vegetables and pumpkins. Hotel really must start training courses for this. Main pool area is family orientated but the small pool "across the road" was a really pleasant haven where you can actually swim and then be looked after in the small bar with coffee, snack and drinks by Aris - an absolute treasure of a barman. The hotel rooms were exactly as one would expect from a four star hotel. Large, comfortable and very clean. A bit more storage space would have been useful. Location of the hotel is excellent with pleasant country lane walks, good local bus service and, would you believe it. a Lidl within walking distance. Back to chlldren. We have grandchildren but enjoy a respite from them from time to time. We observed the hotel staff looking after the children and they did it so well. Particular mention for Emelie who had the wonderful knack of kneeling down and talking face to face with the little ones instead of towering over them as so many adults do. No wonder the children ran up to her every time they saw her. And Vicky who welcomed us to the restaurant most nights for dinner. She made us feel as we were the only guests she really wanted to welcome. I'm sure she gave that impression to everyone. The Front Desk staff were always attentive and helpful dispensing information whenever needed. They are often overlooked but their role is so important for the guests. Would we return? Can't wait. First holiday for along time when we really did not want to come home.
Susan and James Long

Room Tip: Rooms on the south side across the small country lane are quieter
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  • Stayed: September 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtlanticaC_Paradise, General Manager at Family Life Creta Paradise by Atlantica, responded to this reviewResponded 19 October 2015

Dear Mr. & Mrs. Long,

Thank you very much for such a beautiful feedback regarding your recent stay with us.

We are delighted reading that you had so enjoyable vacation that you did not want to go home.

Indeed, our goal is to offer a relaxing holiday to families and couples who choose our little Paradise.

Of course all your kind comments have been shared with everyone mentioned and the rest of our Team and much appreciated.

We are all looking forward to welcome you back in the near future.

Best regards from the Atlantica Caldera Creta Paradise Team,

Manos Loumpakis
Atlantica Caldera Creta Paradise Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Family Life Creta Paradise by Atlantica

Address: Gerani Beach, Gerani, Crete 731 00, Greece (Formerly Atlantica Caldera Creta Paradise)
Region: Greece > Crete > Chania Prefecture > Gerani
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Gerani
#2 Romantic Hotel in Gerani
#4 Family Hotel in Gerani
Price Range: ₹ 6,319 - ₹ 15,216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Family Life Creta Paradise by Atlantica 4*
Number of rooms: 285
Official Description (provided by the hotel):
True paradise! The charm of traditional cretan village with modern resort facilities. Ideal for families and couples!11 km from the beautiful town of Chania lies one of Crete’s preserved secrets, the beautiful beach resort of Atlantica Caldera Creta Paradise, situated on the graphic coastline of Platanias. ... more   less 
Also Known As:
Atlantica Caldera Creta Paradise Hotel Gerani
Bravo Creta Paradise Platanias
Family Life Creta Paradise By Atlantica Gerani, Crete - Chania

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