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“Lovely, Quite, Private, Stunning, Perfect”
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Review of Villa Seli

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Very good
4 reviews
Pool
one of the bedrooms
Overview
Villa -
5 Bedrooms, 5 Bathrooms, Sleeps 12
Gerani, Chania Prefecture, Crete

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
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Nikutii
Espoo, Finland
2 reviews
“A but dissapointing”
Reviewed 21 July 2016 for a stay in July 2016

We visited Villa Seli in July 2016. We had a couple of criteria for choosing our villa, since we are travelling with our extended family for a summer vacation. For the children a swimmingpool pool, for the adults a dishwasher and a nice terrace view to the sea.

The house itself was nice with its many bedrooms and AC. But we were dissapointed, that the dishwasher did not work all week long. We tried to information the owner many times, but unfortunately not evening the repair person did not manage to solve this problem.

Also pool tiles were just falling off on a daily basis. And when the kids gathered them to prevent injury, we got a not so friendly note. They accused the children of loosening the tiles from the pool wall ( did not know that this is evening possible without heavy machinery?)

Also it said in the house manual, that the maid comes be every 2 days. During our stay she came by only one time.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Ac in every room, perfekt beds in every room.
Liked least: The house did not offer, what was promised.
Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   No.
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Jul 2016
You are part of the same group that rented the villa. It appears as though I have to answer twice about the same comments.

Thank you for your review.
-Firtsly may I say ,that you never reported during your stay, any problem with the 6 A/C units in the Villa, so I assume this complaint is just for the sake of you making your argument stronger and that this is not true. It is impossible ALL 6 A/C units in the villa, didn't work!!

-About the maid's visits, it appears that you did not read the Terms and Conditions during your booking. The maid is booked for 2 times a week and not every other day ( I don't understand where you find it that it should be every other day). You had the choice for more visits from the maid at an extra cost but you didn't book any extra days for cleaning.

-The pool tiles were removed by the childen. On our regular maintenance visits around our villas and during your stay, we found a super-market bag full of tiles from the outside pool and we had to mention this ,that we may be deducting the cost of repairs from your Damage Deposit if you kept damaging the pool and, ONLY after we warned you, only then ,children stopped removing the tiles. The inside pool's tiles where untouched because children used only the ouside pool! (We know that the children were doing such a thing ,as they were seen by a member of our family at the time )

-The dishwasher was also broken on the third day of your stay!! However we did not charge you for the cost of repairing it. Something which I think it was a mistake and you should had pay the cost.

It is very obvious that when you are renting a villa you also take the responsibility to keep it on the condition you find and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition unfortunatly you didnt repsect the villa and the contents. The villa was left in a very bad contition after your stay !!
Please understand from a family business point of view ,that this is our business that we have worked hard to bulid up and property that we have built up over the years ,which we are proud to own and embrace and share with our guests,So it saddens me to discover guests who do not respect our property and its contents ,only for us to pick up the pieces and costs , for our next guests, which sets us back in the property turnaround.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Heli I
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointing”
Reviewed 20 July 2016 for a stay in July 2016

We stayed at Villa Seli in July 2016 and enjoyed our stay (with extended family, ages from 70 to 4 years old). We have been renting villas for years in various countries within Europe and even though Villa Seli is a nice place to spend your vacation, we were a bit disappointed after our stay. This mainly due to the fact, that we felt left alone when we needed assistance. Nothing major, but things that you do not want to happen during your summer leave: the dishwasher was not working properly, we requested assistance but no response until the last day of our vacation; AirCon had issues and most importantly, the pool was loosing its tiles and we were accused that it was our fault and threatened that we have to pay for the damage! And the cleaning lady did not come every two days as announced, she showed up only once. On the fourth day of our vacation, we asked to have a meeting with Lefteris to clarify these things in person but he never came back to our messages. I hope he will react to this message and clarify now in writing.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The surroundings
Liked least: Having issues with the manager during our stay
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Jul 2016
Thank you for your review.
-Firtsly may I say ,that you never reported during your stay, any problem with the 6 A/C units in the Villa, so I assume this complaint is just for the sake of you making your argument stronger and that this is not true. It is impossible ALL 6 A/C units in the villa, didn't work!!

-About the maid's visits, it appears that you did not read the Terms and Conditions during your booking. The maid is booked for 2 times a week and not every other day ( I don't understand where you find it that it should be every other day). You had the choice for more visits from the maid at an extra cost but you didn't book any extra days for cleaning.

-The pool tiles were removed by the childen. On our regular maintenance visits around our villas and during your stay, we found a super-market bag full of tiles from the outside pool and we had to mention this ,that we may be deducting the cost of repairs from your Damage Deposit if you kept damaging the pool and, ONLY after we warned you, only then ,children stopped removing the tiles. The inside pool's tiles where untouched because children used only the ouside pool! (We know that the children were doing such a thing ,as they were seen by a member of our family at the time )

-The dishwasher was also broken on the third day of your stay!! However we did not charge you for the cost of repairing it. Something which I think it was a mistake and you should had pay the cost.

It is very obvious that when you are renting a villa you also take the responsibility to keep it on the condition you find and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition unfortunatly you didnt repsect the villa and the contents. The villa was left in a very bad contition after your stay !!
Please understand from a family business point of view ,that this is our business that we have worked hard to bulid up and property that we have built up over the years ,which we are proud to own and embrace and share with our guests,So it saddens me to discover guests who do not respect our property and its contents ,only for us to pick up the pieces and costs , for our next guests, which sets us back in the property turnaround.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Netdrum
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Lovely, Quite, Private, Stunning, Perfect”
Reviewed 21 July 2015 for a stay in July 2015

We were looking for a suitable villa for a family Holiday in Crete, there was 11 of us, the youngest was 20 months and the oldest 70. I should begin this review with a quick word on the financial situation in Crete, if you are traveling there and have any worries about money, banks, shops running out of food or no petrol for your car, forget it, it's all media hype and everything in Crete is fine, there is plenty of food and petrol and we noticed no impact on our holiday. However we did bring cash and didn't need to use the Banks or ATM's.

From our first emails with the Villa Owners through to booking and transfer to and from the Airport they were fantastic and really nice to deal with and extremely helpful, which was so important when traveling with a young child.

The villa is in the old village of Gerani about 2 KM from the coastal town of Gerani, and up quite a steep hill on a narrow road, so a hire car is recommended and there are a number of local car hire places, so shop around for the best deal. The lady from Strata Tours who done our airport transfer was very helpful in this regard. Strata Tours also worth contacting as they organize great trips and tours.

Ok back to the Villa; it has plenty of rooms, a Pool outside, which is great, a Pool inside and a gym which we didn't use, the Rooms have Air con. The place is very clean and has everything a family would require when away from home. The views over the coast are stunning, there is a fine big table in a veranda and this became our family focal point for meals during the day. There is a great bakery in the town and we visited there every morning for fresh breads and croissants.

There are lots of restaurants in the area and we ate out every night and the food was always good and the rates very reasonable, including a local tavern in the old village who were very welcoming.

This is a great villa and I would highly recommend it for a family holiday.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The Location and the outdoor pool
Liked least: The walk up the hill, so hired a car
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Jul 2015
Dear Derek and family
Thank you very much for your nice words.
we hope to have the changes to welcome you again in Villa Seli and under the Cretan sun.

Thank you
lefteris
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helenmrh
London, United Kingdom
Level 4 Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Something for everyone”
Reviewed 28 May 2014 for a stay in May 2014
3
people found this review helpful

Travelled with extended family for birthday celebrations
This villa has everything ....... 2 pools gym BBQ nice living area and stunning views
would say it sleeps 10 not 12 as it was a little difficult in the annexe with a couple and then 2 youngsters in their 20's in an open plan area but we managed
Car is essential to get anywhere
Stavros and his family the villa owners were very helpful
Worth a visit just for the stunning scenery

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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