Was very very disappointed with our stay. We reviewed the hotel by going through the their site and there were incredible photos of their rooms. It had a lovely view of the lake, a balcony and looked very spacious. We called directly to the hotel and made a reservation for 2 nights.
It was not until we checked in that we were given a tiny, congested, outdated room, with no view of the lake and no balcony. The room had a terrible smell, as if it was being opened after a long time.
We immediately complained to the manager and then only they decided to mention that the room we were provided was a standard room and that the one with the balcony was a deluxe room. Later on we suggested to be transferred to a deluxe room but the management didn't bother and refused.
Unfortunately we had to cut short our trip to just one night as it was impossible to stay after expecting high standards.
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