Oh my God - I think I am so going to regret writing this review if I learn that the next time I want to stay there it is fully booked.
I love the Polish seaside, but in the recent years I have been far too many times disappointed with the quality of accommodation there. Places which pretended to be of the top class were often overpriced, badly designed, with average food and unprofessional staff and management.
This hotel is a fantastic exception!
I booked this hotel for four days for me and my family to celebrate The New Year.
The hotel was excellent - very nice and clean rooms (we got a suite with two separate rooms). Very nice bathrooms. Food was excellent and the staff extremely friendly and helpful.
Excellent spa section and swimming pool with jacuzzi and sauna (with nice relaxing sounds and lights).
There is a separate playroom for children and the hotel is really thoughtful about the small visitors. The CCTV cameras around and a child minder coming everyday for 2-3 hours makes it a place where parents can relax and children can play safely.
The New Year package was excellent and very well priced. Two free meals included every day (buffet), excellent New Year party with a a very good (I am a musician so probably should know) live band playing till 4am.
There are two hospitality secrets this hotel has really cracked:
- very very very helpful, professional and friendly staff (many speaking very good English and German)
- attention to detail
Just to give an example: one day before the New Year party there was a "meet each other" evening which gave even lonely couples a chance to find a party for the following evening - there were unlimited bar drinks available for free, and there was also a kids New Year party till 1am so parents could enjoy their own party.
Two things which could be improved:
- better wifi reception in rooms
- in a spa hotel this class branded cosmetics should be available in bathrooms.