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All reviewspool baritalian restaurantall inclusive hotelmain restaurantdirect access to the poololive oil tastingshared poolrestaurant managerrelaxing environmenthead waitergreat bathroomper daythe busreception staffroom cleaningthe main swimming poolperfect holiday
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Reviewed 16 October 2017

Just returned from a 1 week all inclusive holiday at the Cavo Spada Resort and Spa (Nice hotel but not luxury) This hotel is a nice hotel but over rated (not 5 star). After a 13 hour overnight journey my wife and I arrived at about 07:30am only to be told our room won't be ready until 14:00hrs!! Not a good start!! We found the receptionist Maria very unfriendly and unhelpful. While our room was being prepared we had a look around the complex.It was a nice Hotel but it was evident that it was not a 5 star resort. We went into the restaurant and our first observation was that the waiters were very scruffy and there clothing was grubby and ill fitting. The manager of the restaurant Antonio is a really lovely, friendly person and is a credit to the hotel, he is attentive and very helpful.
Over the week we observed the hotel staff and it was evident that the room maids dressed smarter than the restaurant staff! Upon arrival we upgraded to Ultra all inclusive at a cost of 25 euros per person per day (350 for the week) GOOD IDEA AT THE TIME BUT NOT WORTH IT! You don't get much more for your money!! Bath robes we had to ask for. Basket of fruit was a apple, mango and banana wrapped in plastic.

On a positive note, there are plenty of sun beds and you don't have to get up at silly o'clock to get one. The pool/beach towels are in better condition than the room towels the room towels are all frayed and have seen better days. We visited the Spa to book a massage and it was very obvious that the staff were not very friendly! My wife and I felt we were being a burden as we wanted to book treatments together, this was not possible so we did not bother.
The room we were allocated was at the rear of the complex overlooking the tennis courts, the room constantly smelled of drainage especially in the bathroom. Incidentally if you are allocated one of these rooms be prepared to be woken/kept awake by barking dogs (every night) it's like a chain reaction, one starts and several others follow and it goes on and on for most of the night and every night!!
Despite all of this we had a nice relaxing break. Would I recommend the hotel?..No. Would I go back?...No.

Stayed: October 2017
Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiannoulisHotels, Γενικός Διευθυντής at Cavo Spada Luxury Resort & Spa, responded to this reviewResponded 9 December 2017

Dear Richie S,
Thank you very much for taking the time to review us. The opinion of our guests is very important to us in order to upgrade our services to the highest level.
We are really sorry to hear that our check-in time did not meet your needs. However, the official check-in time of our resort is 15.00 and the check out time is 12.00 (as we advertise on every description of our resort in order to be clear to our potential guests) in order to have the time to prepare each of our rooms for the new guests. In your case, your room was ready at 10.00, which was the time that given to you, as the previous guests were checked out earlier.
Moreover, we are sorry to hear that the dress code of our staff members was out of your aesthetics. However, each of our team has their own specific dress code.
Regarding your complain about the massage treatment, as the staff members of our spa inform you, it was not possible to have the treatment together with your wife as there was no time to be available the two cabins together for you, during your stay.
Finally, as you can read for yourself, most of our guests are totally satisfied with the service, the kindness and the behavior of our staff members.
Thank you very much once more for your review.
Best regards,
The management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

Excellent rooms, service, breakfast and dinner. A unique experience for families and couples. The stuff were all very kind and the facilities within the hotel make you not want to leave! Highly recommended.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Fofi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiannoulisHotels, Γενικός Διευθυντής at Cavo Spada Luxury Resort & Spa, responded to this reviewResponded 9 December 2017

Dear Fofi H,
Thank you so much for your kind words and for the recommendation of our resort to other potential guests!
We are already looking forward to welcoming you again.
Best regards,
The management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017 via mobile

Me and my wife visited the hotel for short vacations and everything was perfect except Spa! We had halfboard dining and both breakfast and dinner were of excellent quality. The room was as if should be for a 5* hotel i.e. confy, clean well decorated and with a big bathroom. As far as concern the Spa just keep out! Very expensive for very average services and the spa premises were cold, old and far away from relaxing.

Stayed: October 2017, travelled as a couple
Thank Digaletos A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiannoulisHotels, Γενικός Διευθυντής at Cavo Spada Luxury Resort & Spa, responded to this reviewResponded 9 December 2017

Dear Digaletos A,
Thank you very much for your review and for your kind words.
Regarding your comments about our spa area we would like to inform you that the management and the staff of our resort are already informed in order to proceed with all the necessary moves.
We are looking forward to welcoming you again in the near future for an extended stay.
Best regards,
The management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017

Very Comfortable Hotel; spacious room and good facilities including large pool, beach (a bit pebbly) and good spa. Large choice of excellant food. Great staff - always cheerful and helpful in the extreme. All made for a superb holiday.

Room Tip: Can only speak for our room which had a sea view and was quiet.
  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank mail631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiannoulisHotels, Γενικός Διευθυντής at Cavo Spada Luxury Resort & Spa, responded to this reviewResponded 9 December 2017

Dear mail631,
Thank you so much for all of your kind words and compliments!
It was our honor to meet you in person during your stay and we hope that you will give us the chance to seeing you again in the near future.
Best regards,
The management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2017

Probably the best all inclusive hotel we have experienced. We arrived late evening and our first impressions were good. Very imposing reception area and lounges. A very friendly young man showed us to our room which was on the ground floor overlooking the main pool and poolside bar. The area was floodlit and looked outstanding. The room was large and comfortable with an adjoining bathroom / shower and toilet finished to a high standard. Fresh fruit and food were there for us together with a bottle of wine. The room was located in a single story block and very well sound proofed. The pool was large, clean and safe. Self service Breakfast, Lunch and Dinner is available in The Arsenali Main Restaurant which is large but sometimes very noisy however there is a charming smaller dining area adjacent with outdoor seating overlooking the mountains. The food is of a high standard with plenty of choice to cater for most tastes. All the restaurant staff are friendly and efficient. All inclusive drinks are of good quality and wine is served at lunch and dinner. The hotel facilities are excellent as should be expected with this superb hotel. The rooms are cleaned to a very high standard and the sheets and pillow cases are changed daily together with all toiletries. There are ample sun loungers on an area leading to the pebbled beach. The interior lounges are spacious and comfortable. We were surprised that the dress code for lunch and dinner were not rigorously enforced which was disappointing as certainly in our room dress code instructions were contained therein. I was also surprised that I was served with a glass of red wine in the pool bar that was opaque and had a strange odour, not good from a "professional" barman. I got a replacement but no apology. The area surrounding the resort is "sparse" and with a lot of litter lying about with derelict and poorly maintained buildings reflecting the Greek economy which is tragic. However there is a good bus service linking Kolymbari to Chania every 20 mins. Kolymbari is worth a visit..5 mins on the bus or 35 mins walk to this delightful little fishing village. Don't bother to go to the Fisheries Museum...it is closed. To conclude, Lovely hotel, great food and good value for money.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank a2mwy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiannoulisHotels, Γενικός Διευθυντής at Cavo Spada Luxury Resort & Spa, responded to this reviewResponded 9 December 2017

Dear a2mwy,

Thank you very much for your preference shown in our Resort and for taking the time to share your experience of your stay with us.

We are happy to learn that you enjoy your stay and that you are totally satisfied with our available facilities and services.

Regarding your notice about the glass of the wine, please accept our apologies about this issue, but please be so kind to understand that during the service time our staff members doing their best in order to serve all of our guests on time.

Moreover, regarding the dress code at our main restaurant, we would like to inform you that the staff members of our restaurants always inform our guests about the rules; however it is impossible to enforce the dress code rule to all of the approximately 300 guests.

Thank you very much once again for your kind words and we hope that you will give us the chance to welcoming you again in the near future.

Best regards,
The management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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