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“Excellent Value and Service”
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Very good
10 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Shanzu, Mombasa, Coast Province

Reviews from our community

Very good - based on 10 reviews
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Reviews from our community

Date | Rating
  • Dutch first
  • English first
  • Any
English first
Dutch first
English first
Any
English first
TrevorDor...
Oxford, United Kingdom
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent Value and Service”
Reviewed 14 July 2013 for a stay in July 2013
3
people found this review helpful

Although this hotel isn't as close to the beach as suggested it isn't really a problem. No one ever stays on the beach even if they are on a beach front hotel!!! The service and friendliness of staff more than make up for this. The swimming pool is well maintained and cleaned every day, the bar is well stocked and reasonable and the food is good value and well cooked. Breakfasts are included and make a great start to the day, except for the annoying Avocado Juice (lol). Even the resident cat is laid back. The rooms are spacious, immaculately cleaned every day and tastefully, if sparsely furnished. Booking is exceptionally easy and hassle free. I thoroughly recommend this hotel, just avoid the Avocado Juice!!!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Staff
Liked least: Avocado Juice
Travelling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton
Reviewed 26 October 2012 for a stay in October 2012
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: modern property
Travelling group: Solo Traveller
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers
  • Was the property as advertised?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mombasa
Reviewed 28 March 2012 for a stay in February 2012
2
people found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Wifi, View from the Balcony , Restaurant
Travelling group: With Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Magdalena...
Srodmiescie, Warszawa, Poland
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great choice!”
Reviewed 18 March 2012 for a stay in March 2012
2
people found this review helpful

Very quiet and nice place in good location. Big apartment, very clean. Unimposed staff. Nice surroundings.
Little bit unsufficient kitchen euquipment.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything...almost
Liked least: Kitchen equipment
Travelling group: With Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nimohh
Nairobi
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“not worth my time or money”
Reviewed 24 February 2012 for a stay in February 2012
2
people found this review helpful

i stayed with my fiance and we checked out after two days and checked into kahama.my complaints?
-no DSTV just a tiny t.v at the corner... i am on holiday!!!!
-no hot shower, mombasa maybe hot but i would like the option
-have to pay 300 per person per day for the pool after paying 7500 Kshs.Really?
-no bedcover just sheets...again i would like the option....
-no checking in or out procedure we just drove out
-no furniture, huge house that isn't furnished beats the point
-zero customer service

Breakfast sucked royally..they organized a dhow cruise that was supposed to have breakfast because we left at 6.00a.m and the crew on the dhow had no such plans so we ended up staying hungry till we got to where we were meant to have lunch at 2.00 p.m. I was extremely angry ...hungry! Next day we demanded breakfast n it was brought after 25 mins...didn't taste any good either.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Catherine was quite helpful, when she was around.
Liked least: everything
Travelling group: With Spouse/Partner
Your age range 25-34
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
27 Feb 2012
Thank you for your review which we appreciate very much. Reviews are the only way we can improve the services that we offer and we take each review very seriously.

It appears like you misunderstood our house rules when you say that you had to pay for the swimming pool. Our pool is meant for our residents only and we don’t charge our guests to use the pool. However, when guests bring their own visitors who wish to use the pool, we charge them as they are not paid up guests.

As for the DSTV, our rooms are all fitted with DSTV and a 21 inch TV set. It is the same DSTV connection we use for our restaurant and we never experienced any outage at the time. Accept my sincere apologies if you didn’t have DSTV in your room during your stay, I was not aware you had a problem.

Our rooms are quite large and therefore will appear scarcely furnished. Moreover, I’d like to make some clarification to your ‘no furniture’ claim. Your apartment had a 5 seater sofa, a coffee table and a fully equipped kitchen. There is also a full closet in the bedroom.

We are improving on our customer service and our staff; Louise, Humphrey and Shadrack are currently enrolled in a customer service training programme. There will be quicker service from our restaurant, front office and housekeeping.

We have talked to the people who provide the dhow cruise and made your complaint known to the dhow owner. He has promised to look into the matter and we will follow up to make sure that does not happen to any other of our guests.

Nevertheless, we take this opportunity to thank you for your honest opinion of our apartments. We are continually improving our services and I am sure we will do better next time. I invite you to contact me as I would like to make you an offer to try us next time you are in Mombasa.

Kind Regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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