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All reviews phuket town high tide free shuttle two bedroom apartment hotel manager per day swimming pool flip flops hotel restaurant wi fi beach towels nice pool lovely beach quiet area noodles breakfast buffet the hotel offers
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Reviewed 28 October 2018 via mobile

We spent two weeks at this hotel in October 2018. The hotel is located in a very quiet area away from city noise and is perfect for a relaxing holiday. There’s not much to do except swim in the pool and in the bay, kayak and relax.
We had a big two-bedroom apartment with proper kitchen and a huge balcony overlooking the sea. Awesome bay views from every window (make sure to ask for top level room to get the best views!).
The building itself is getting old, but the staff is keeping it clean and well taken care of. We had couple of troubles with air conditioning in our room, which got attended to promptly. Wi-Fi works well enough for browsing and occasional Netflix.
Overall we had a great experience, the hotel has a family feel rather than sterile corporate hospitality. Some imperfections here and there only add to the authenticity.
We can recommend this place to anyone looking for a quiet and relaxing time, and will be back again.

Date of stay: October 2018
Trip type: Travelled with family
Thank F2486NYmichaelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ByTheSeaPhuket, The Management Team at By The Sea, responded to this reviewResponded 30 October 2018

Dear Michael O,

Thank you for your precious time to give us a review which we are much appreciated it. The hotel will keep our service up to standard and will always do the best to our customers.

We're looking forward to welcome you again on your next holidays.

Best regards,
The Management Team
By The Sea

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2018 via mobile

Thank you very much for giving us the pleasure of staying here. All staff are very cute. Be friendly the food is very delicious The rooms are clean, the atmosphere is nice, quiet, cool, the scenery is beautifulThere are problems. The responsible staff is immediately corrected. And care. Next year, if there is a chance to come back again. Will be back to stay here again. Thank you for taking care of me as well

Date of stay: August 2018
Trip type: Travelled with family
1  Thank shinobu4312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ByTheSeaPhuket, The Management Team at By The Sea, responded to this reviewResponded 28 September 2018

Dear shinobu4312,

First of all, thank you very much for staying with us recently and thanks again to spending your time to give us the review.

It is great to read that you had a memorable holiday. I am pleased that you found our hotel to be relaxing and the service to be attentive.

Thanks once again for choosing By The Sea Hotel and we would be delighted to welcome you back for another enjoyable stay at our hotel in the future.

Best regards,
The Management Team
By The Sea Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2018

i have booked it through Agoda from 16 august till 25 august i checked out early at 18 august to another Hotel in patong , first pics is much different from the real thing , rooms not that clean , there is no toothpaste when i asked for one , it was very tiny hardly enough for one day use , asked for IRON they said do not have , hardly speaking english , employee not clean at all , breakfast is terrible with hardly any options . it is in the middle of no where so each time u move u need a taxi which is expensive and they set the price so they take commission for it , around 2000 BAHT to go out per day , i asked to check out to another hotel they refused refund and did not have the decency to make you satisfied, we will suck your blood dry to the last of it, they offered to shift me to another hotel in patong belonging to their group by the sea patong hotel with extra charge 1000 baht per night while the difference from what i paid in the first reservation around 350 baht per night , so just sucking your blood dry , no nearby decent restaurants , no night activity
nothing for your money so who ever thinking of going there , enjoy the blood sucking

Date of stay: August 2018
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank Shawky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ByTheSeaPhuket, The Management at By The Sea, responded to this reviewResponded 22 August 2018

Dear Mr Shawky M Riyadh,

Thank you for your review and sorry that you got some inconvenient issue during stay with us.
However, the hotel would like to give the explanation and clarification to be useful for our further clients.

Accommodation: The hotel has 3 buildings and all rooms are facing to the sea. Then, you can have a nice Andaman sea view from your balcony. The room cleaning service is available in daily and please accept our apology if the cleaning was not done well. But you can call to our customer service dial “0” asking them to clean room again for you which we are pleased to do that if the guests request.


Amenity in room: We will set up the complimentary amenity in bathroom such as shower gel, shampoo, conditioner, lotion, cotton bud, sewing kits, shower cap, hairdryer, towels. Therefore, the toothbrush and toothpaste is not provided. (Just for your information, some hotels they do provide all room types as free of charge and some hotels they do provide some room types with free or cost apply. This is subject to their own hotel policy) Normally, the traveler guests will bring on their own. But in case the guests request this to us, and YES we are pleased to offer them as complimentary for a set of toothbrush and small toothpaste.

IRON, the hotel does not provide the IRON in room and not allow the guests to use the IRON in room as well according to the safety policy. But the hotel has a self-laundry service provided for all guests who want to wash or press the clothes by themselves.


Breakfast: The hotel provided the American Breakfast Buffet with some Asian dishes such as noodle, boiled rice, fried rice, etc. Actually, there are a plenty of foods on the buffet line which the guests can select to have it. Our foods preparation will be provided and matched with the numbers of guest in the hotel.


Not sure what do you mean for the cost of taxi THB 2,000 go out per day. The cost of transportation is depends on the destination where you go and the source of transportation you take it. We are therefore not sure on the price you got. If you contact the outsource transportation by yourself, absolutely that this will not be concerned with us and no commission taken from us as well.

Normally, the hotel has provided free service for shuttle bus to Phuket town 2 times a day (Depart 10.00 hrs / 13.30 hrs and Return 14.00 hrs / 16.30 hrs) this service is available daily and advance booking is needed at least one day advance due to the limited seated per way.


As you informed us you wanted to early check out to stay somewhere in Patong beach due to you did not like the recent place. (Just to give you an informed that we are located at the isolated with tranquility and nice sea view which mostly suitable for the people who comes for relaxing on their holidays) Then, we did offer you to stay at our sister hotel in Patong. The hotel as we offered you is 4-stars category named Seaview Patong Hotel and yes, there is some different cost if you relocate to stay this hotel as THB 1,000 baht per night (during summer season). But this cost was over your budget then you confirmed us to early check out.

Generally, case of early check out there will be a penalty charge (it’s subject to the seasonal of staying as well). As you were staying with us during summer and early checked out before noon. Then, one more night charge was applied from your actual two nights stayed with us. The hotel already contacted with your agency for the room charging and you can contact to them for asking further the rest of nights that you did not stay with us.

The hotel did not enjoy the blood sucking!!! But we do care our customers basically with the truth and reasonable to do our jobs. As we are in the hospitality then the service mind is most important to us.

Last but not least, the people who are seeking for the isolated and closer to natural surrounding areas such as beach, sea, trees, hill, etc. Then, By The Sea is YOUR CHOICE!!! But if you are looking for the shops, night entertainments then please looking for Patong or Karon beach. Please keep in mind for our sister hotels www.seaviewphuket.com and www.andamanphuket.com


Best regards,
The Management
By The Sea

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Reviewed 14 August 2018 via mobile

I give this place 3 stars (instead of 2) because it has great potential, however there is lots of room for improvement.
Tops:
* we got a great deal on Agoda so the price was good, on top of that we got an upgrade of our room. A suite on the 4th floor with an amazing view. We were very grateful for that.
* They really try to pay attention to the details so they offer a free shuttlebus, which took us to the aquarium for free, but also a mat for the beach and a beachbag, flashlight, mosquito spray, slippers, a lot of towels etc.
* The location is great, lovely beach, if you like nice and quiet.
* The pool is nice with some toys for kids.
* The staff is friendly

Room for improvement:
* i think ( in low season) they are understaffed: service can definitely be improved: we had to ask 3 times for an extra bedsheet for our 3 year old son. We asked the first time at 2pm, the result he went to bed an hour late at 8.30 pm.
* In the afternoon there was no visible staff at the restaurant so we actually thought it was closed. So we had lunch next door ( really good by the way)
* The breakfast is really not great: the noodles were cold, the pineapple brownish, the fresh egg station was good though. But also not enough tables/ chairs to sit everyone. There were not enough clean glasses, coffee cups etc. the only visible staff during breakfast was the chef cooking eggs for everyone. He was understandably stressed as he was working so hard all by himself.
* The flashlight they provided came in handy during the power cut, except it had no batteries.
* The place feels not really well maintained and cleaned. (Examples: the trash can near the pool and in the restaurants toilet hasn’t been emptied at all during our 3 night stay (let alone cleaned. A dirty towel was lying next to the pool 3 days in a row etc.)
* On our balcony lies still parts of the old fence including sharp nails, not very convenient with a 3 year old boy around.
* The wifi is hardly working.
* The gym looks like it hasn’t been cleaned since the 80’s and the aircon was broken.

My suggestions would be;
Give the place a big cleanup, hire some extra staff, train them a little better and hire a great kitchen staff, then i believe this could be a wonderful place. It has potential because it is charming in a way and located on one of the best spots of the island.

Date of stay: August 2018
Trip type: Travelled with family
Thank HannBlommaertwillems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ByTheSeaPhuket, The Management Team at By The Sea, responded to this reviewResponded 16 August 2018

Dear Hanneke B,

We are glad to hear from you that you got some good experience during your holiday with us.

For the review of room improvement, cleaning service, etc. The hotel will pay more attention to these and get it to be improved better.

Please do accept our sincerely apologies that you might getting some inconvenient during staying.
Anyway, we do thank you for your valuable comment and we are looking forward to welcome you next time.

Best Regards,
The Management Team
By The Sea Hotel

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Reviewed 8 July 2018 via mobile

We booked two sea view rooms.
Our room had no sea view but we paid for it. We were told they were too full.
Waste water runs from the hotel onto the beach sand at front.
The internet in the room and common area did not work.
The breakfast buffet was STONE cold.
There was no running water in the room most of the morning and when there was it was brown.
Staff were more interested in taking photos of cupboards and tiles than service.
On a positive note, the waiter and barman in the evening was fantastic and should be commended.
Overall disappointment which is a shame as the location is amazing.

Date of stay: July 2018
Trip type: Travelled with family
Thank Bel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ByTheSeaPhuket, The Management Team at By The Sea, responded to this reviewResponded 10 July 2018

Dear Bel D,


Thank you for your spending time to write a review.


Actually all room for By The Sea is facing to the sea, but your room got swimming pool in front that you can sit at balcony and watching the sunset or just walk 30 sec. to the sea.

Sorry if you were not treated well for one day stay.

Thank you for the information such as the wifi and water not ran at that day, we got no record but will find out.

Best regards,

The Management Team
By The Sea

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