Thailand is a very beautiful country and the people are delightful....that is the positives now to the hotel experience. When we arrived at this hotel to say that we were dissapointed with our first room would be putting it mildly....looking out over a car park is not what i travel 13 hrs to look at.... I have better views staying at home. Although i admit that i expect high standards, because we were with friends who had brought us to Thailand for the first time, decided that i wouldn't 'fly' straight to reception and complain, until i had ascertain their opinions. Their view, believe it or not was worse than ours....they had people looking directly in from a bar!!!!!
Following me challenging the reception staff about our rooms, being told by him that they don't have sea view rooms i insisted on speaking with Duty Manager ... who promptly moved us the next morning to guess what rooms with a sea view!!!!
Our friends have highlighted general issues regarding cleanliness...so i won't go there as no beneifit in repeating the same comments.
Our third moved resulted in us having a leak in the 'built in' wardrobe and having to then get the assistance of General Manager, Mark. He appeared to be able to understand our frustrations, my husband at this stage was ready to get on the next flight home....he didnt feel like it was a relaxing holiday with all the messing about and had really had enough of this hotel to say the least. Mark, after showing him evidence of poor standards moved us to a private bungalow with its own pool...this was lovely and finally we relaxed for the last 5 days of holiday.
I spoke at lenghts to Mark about standards and i hope he has taken some of them on board if he wish to present this hotel as being 5 star....eating breakfast and not being offered tea or coffee is clearly not exceptable in my books. I would not return to this hotel and not recommend it if you want to be sure of 5 * service.
- Official Description (provided by the hotel):
- Cape Panwa Hotel embodies tropical luxury in one of the world's most desirable destinations. Tucked away in a quiet corner of southeast Phuket, the villa is renowned for its excellent service, stylish rooms and exclusive swimming pool. Blending superbly with the natural beauty of the area, the hotel is comprised of a selection tastefully decorated suites and pool villas. Thailand's premier luxury chain of Villa and Serviced Apartments. ... more less
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- Also Known As:
- Cape Panwa Phuket
- Cape Panwa Hotel Phuket