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“Not as good as we expected, need to clean up their beach!”

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Samui Buri Beach Resort
Ranked #14 of 30 Hotels in Mae Nam
Reviewed 4 June 2012

So, the lobby is impressive, but it ended there for us. We made booking on booking.com and had to pay our 3 nights in advance on check-in, which was a bit unnerving, since we hadn't yet seen the room. We booked a pool villa, and were somewhat disappointed (villa 124). It really needed updating. The furniture was worn and drab; many layers of painting made it seem very dark. The lighting system--what a nightmare. All lights controlled by a central lighting unit in the bedroom next to the bed and some in the living area could only be controlled from there. The curtains, well, there are sheers and then a heavy layer. You can see through the sheers and when you drop the heavy ones, well, it can feel claustrophobic during the day. The bathroom had the cheapest and worst towels, like small rags, ripped and stained. Mind you, it's not cheap to stay in a pool villa here--they should have decent towels for the price that one has to pay. Also, our shower took a long time to drain and flooded part of the bathroom. The "pool" is like a large bathtub and not private as many of your fellow neighbors and other guests can see you in your pool and ours did not seem very clean. The small fence does nothing for privacy and you couldn't sit next to the pool as there wasn't enough decking to feel comfortable. The only redeeming room item was the bed--very comfortable, clean sheets, and enough pillows for 2 people. The gym was so-so, but better than other places in Thailand, but can't compare to gyms at hotels in Bangkok. No towels or water in it. The biggest disappointment for me was the beach. It had lots of trash on it and they do not do a good job of sweeping around the recliners. There were broken lighters, metal pieces, etc. in the beach and I stepped on one that stabbed my foot. The hotel needs to do a better job of maintaining this area. The beach restaurant had good food. We had lunch there daily and their Thai dishes are good. The staff in the restaurant was very friendly and some of the best hotel staff we met on our trip. Breakfast was the usual buffet for foreigners and very good. For dinner, we ate next door at Saree Samui--fabulous food! Had a decent massage, not the best, but not the worst at the spa. All in all, an OK stay, but not a fabulous stay and very underwhelming at the price we paid.

  • Stayed: May 2012, travelled as a couple
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1  Thank India_Pia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, Manager at Samui Buri Beach Resort, responded to this reviewResponded 7 June 2012

Thank you for taking the time to tell us about your experience at Samui Buri Beach Resort. I am sorry to find that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

At Samui Buri Beach Resort, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Yearly maintenance had scheduled near future according to season change that you experienced. We will never stop improving our hotel for your comfort. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concern, and it is our hope that you will give us the opportunity to better serve you in the near future.

Warmest Regards,

Patrick Boonyen
Manager

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344 - 348 of 788 reviews

Reviewed 31 May 2012

My other half and I stayed her for about 10 nights at the end of a pretty long trip around Asia and Australia in order to completely wind down before coming home.

As the other reviews have alluded to, it is a bit isolated and out of the way but I found that to be a bit of a bonus. The noise and drunken idiots of Chaweng do not really do it for me so this place worked out quite nicely.

It was nice to be welcomed with a drink. A nice touch was a scrolling message behind the reception welcoming all the guests arriving that day individually!

We had a room in the main hotel, we're not quite rich enough to have a private bungalow! The room though had its own terrace that led to a lap pool. Another nice touch I thought.

We were there during the Thai festival of Sonkran so that was good fun to get involved in. The staff were all evidently enjoying themselves during the day and I suppose if the staff are happy then the guests are quite likely to be happy too!

I have only two gripes about our stay. There was a wedding party also staying whilst we were there. It was a large group with people over from Australia and the UK. It may well have been inadvertant by the staff but their attention and was monopolised by the wedding guests and so the other guests were sometimes ignored. My other gripe was having to regularly wait in excess of 10 and 15 minutes for a drink in the evening once it had been ordered!

Try the two restaurants on the road into the Mercure Samui hotel and you won't be disappointed.

Finally, we stayed there when it was still called the Mercure Samui Buri, I don't know if anything has changed as a result of the name change.

Room Tip: If you can, pay extra for a bungalow.
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  • Stayed: June 2011, travelled as a couple
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1  Thank Dan542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2012

First off, the room (pool villa) was one of the best I've stayed in, lovely and big, the bathroom was excellent, the bed comfortable and the pool was a decent size and very private. (However, some of the pool villas are not so private - we were in 124). The only small downside was that the aircon was a bit noisy.

The gym was pretty disappointing, e.g. 3 out of 4 bikes were broken, no towels in there, air conditioning not sufficient. Many people won't be bothered by this though!

The pool bar was nice, and we enjoyed cocktails there, although irritatingly they seem to let you smoke in the pool at the pool bar, which was frankly disgusting (NB/ I smoke...).

Anyway, the main problem I had with this place was that the food really just wasn't up to scratch. I would equate the breakfast to the sort of thing you would expect in a budget hotel in the UK, although it was somewhat saved by the egg station it gets a bit monotonous eating eggs every morning because everything else is ropey (fruit was often old, the cooked food had been left to congeal for hours, the cold meat was pretty poor standard etc). Food in the restaurant for the evening meal and on the room service menu was no better, and some of it was frankly inedible. The service was fine, but I thought the standard of the ingredients and the quality of the cooking was very very average. Really if somewhere is going to call itself 5* then the food should be pretty good. It wasn't, and I was really disappointed. You can sort of deal with this by just popping out to the restaurants just outside the hotel which are relatively cheap but reasonable standard, however there are only a couple right on the doorstep and we found ourselves having to get a taxi into bohput or chewang to get better food.

I wouldn't go back unless they did something radical with the food, which is a shame because the rest of the resort is excellent.

Room Tip: Some pool villas have the pool at the front of the villa in full sight of the main paths through the...
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  • Stayed: May 2012, travelled as a couple
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1  Thank Iwannagobacknow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, Manager at Samui Buri Beach Resort, responded to this reviewResponded 30 May 2012

Thank you for taking the time to tell us about your experience at Samui Buri Beach Resort. I am sorry to find that your experience did nit meet your expectations. Please allow me to express my sincerest apologies.

At Samui Buri Beach Resort, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropiate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concern, and it is our hope that you will give us the opportunity to better serve you in the near future.

Warmest Regards,

Patrick Boonyen

Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2012

This was the perfect place to come and unwind after 3 mental days in the capital(Bangkok).
Staff were ueber friendly and willing to help you in any way, even if it was just for a lift to the local 7-11. The resort was clean and tidy and serviced on a daily basis. Infinity pool was fabulous over looking Ko Phangan. One thing I will say is that the cocktail Happy hour should be extended! 1hr is simply not enough. I have been all over the world and on average these are a minimum of 2 hours or more! All in all a lovely peacefull place to unwind and relax. If you are looking for a lot to do i.e entertainment, pubs clubs etc then I would suggest Bo Phut village or really noisy and Bright Chaweng Beach.

Room Tip: Although the Garden villas are exclusive, next time we would rather a room with the lap pool. The...
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  • Stayed: May 2012, travelled as a couple
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Thank Maximilian_1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2012

Mr Shane Langdon (assistant GM) looked after us and Miss Wanapa is the best reservations manager in the world!
rooms are super spacious. restaurant is fantastic and great value.
we like the rooms with the lap pool that runs along the front.
our family have also stayed here and also love it.
beach is great too

Room Tip: alll rooms are wonderful, we think some of the best anywhere
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  • Stayed: March 2012, travelled with family
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1  Thank Melody777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamuiBuri, Manager at Samui Buri Beach Resort, responded to this reviewResponded 17 May 2012

Hello Melody777,

Thank you for taking the time to post a review about our resort. I will be sure to let both Shane and Wanapa know about your positive comments.

We hope to see you again on your next trip to Koh Sami!

Kind regards,
Samui Buri Beach Resort

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Additional Information about Samui Buri Beach Resort

Address: 26 / 24 Moo 4, Mae Nam, Ko Samui 84330, Thailand (Formerly Mercure Samui Buri Resort)
Region: Thailand > Surat Thani Province > Ko Samui > Mae Nam
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Mae Nam
#9 Top resorts Hotel in Mae Nam
#9 Family Hotel in Mae Nam
#11 Luxury Hotel in Mae Nam
#11 Spa Hotel in Mae Nam
#12 On the Beach Hotel in Mae Nam
Price Range: ₹ 3,962 - ₹ 11,040 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Samui Buri Beach Resort 4*
Number of rooms: 84
Official Description (provided by the hotel):
Samui Buri Beach Resort is a very charming, boutique Thai experience offering huge & unique rooms & villas, lush gardens, impressive sports & leisure facilities and a stunning scenic beach perfect to relax and unwind. The impressive infinity pool, fitness centre, kids club and Seetawaree restaurant are all located directly at the beach all with postcard views. The hotel is ideal to get away from it all yet also conveniently located for golf, excursions and to indulge the best of Southern Thailand! ... more   less 
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Also Known As:
Samui Buri Beach Hotel Mae Nam
Mercure Koh Samui
Mercure Samui Buri Hotel
Samui Buri Beach Resort Ko Samui, Thailand

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