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Reviewed 2 September 2011

We stayed here for 9 nights in June in a garden villa. The villa and grounds were beautiful. Everything was catered for including free use of internet, lots of books, DVD's etc. Ate in the hotel restaurant most nights and found food and service very good however there are other restaurants around the complex to try. The pool area and beach were spotlessly clean and there was a spa on the beach. Staff very extremely friendly and polite and couldn't do enough. A lovely relaxing experience and we would definitely go back.

Room Tip: Garden Villas are fabulous however the rooms with shared pool access looked very good also
  • Stayed: June 2011, travelled as a couple
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1  Thank Ruth-Rowan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2011

Overall we enjoyed our four-night stay at this hotel in August and it was very hard to get the kids out of the beautiful swimming pool once they were in. Our family room was very spacious and clean and the kids loved the fact that there was Cartoon Network on the TV. However there was only a tiny amount of hot water to be had in the shower - although we alerted staff to this, nothing was done about it. Later we stayed in much smaller/less expensive hotels in Thailand and they all managed to provide a proper hot shower, so I don't know why the Mercure couldn't! The beach was nice to look at although the sea water was slightly murky. The food was very expensive so we mostly ate elsewhere. Nearby you could get Thai massage, laundry, etc all much more cheaply than at the hotel.

  • Stayed: August 2011, travelled with family
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Thank Pat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2011

We spent eight nights here for our wedding anniversary and overall had a really lovely time.Our early morning arrival and pick up from the airport was trouble free and check in was quick and easy.The reception staff were delightful and had more than adequate english to make the whole process very smooth.We were taken to our room immediately, which was a bonus,given that check in time was hours later and we'd been travelling all night.We had a beautiful pool villa very close to the pool and beach.It was cool and clean and just delightful.The first few days were great.We hired a moped immediately to get around and see the island.Samui Buri is on a really lovely beach.The water is warm and clean,the sun lounges are comfortable and we managed to spend one whole day just swimming and lying there.We did partake of the beachside massage hut and spent some very pleasant time being scrubbed and massaged by the lovely massage ladies.The prices were very reasonable and it was always busy.The pool also was warm and quite enjoyable with a glorious view of neighbouring islands.Happy hour at the Pool bar could have been fun but unfortunately for us there were way too many smokers around for it to be a pleasant experience.If you are a non smoker or have any health issues, this can be a problem as they surround the pool area and also felt free to smoke in the restaurant, although I'm not sure what the policy on that was.We did eat in the restaurant several times and found the food to be very enjoyable.The prices were higher than outside ,of course, but not too high, and it was a delightful place to enjoy a meal and admire the view.Half way into our stay we did encounter a few problems which were unfortunate but did not manage to spoil it.The first was a very major one which could have been much worse and we consider ourselves very fortunate that it wasn't.Following an early morning swim we stood barefoot outside our villa washing our feet when my husband was suddenly struck by what he thought was a severe cramp in his arm.As I went to make a joke about it ,I also, experienced the most painful spasms right down my arm whilst he was once again yelling out in pain.We realized it was electricity but could not work out where it was coming from.We had both been electrocuted and it was a most painful and not recommended experience, which left my hand and his arm and shoulder feeling bruised all day.Apparently earth leakage from a cable under the ground was making the whole area "live" and as we had no shoes on for the first time, we were being shocked.We don't know how long it may have been like that but were both grateful to be okay.I must say that the first staff member we saw was incredibly helpful,Taking off one shoe to be jolted herself to see what we were talking about,and having several technicians there within minutes.They worked throughout the day to find and rectify the problem.We are so used to the safeguards in Australia, where a situation like this should not arise, that we did not realize how easily one or both of us could have been killed.In Australia a shock like that would have involved a trip to hospital but we were not offered medical assistance.I don't think anyone had any real concept of how serious it could have been. At the end of the day the problem had been found and fixed but it was with quite a bit of fear that I stepped back onto the entrance,expecting the worse.The next morning when I woke up,one of my thongs had disappeared from the front door and I was very afraid of not wearing shoes in case other areas were "live" so we had to go immediately and buy some more.The next "not so good" experience came with the "Mother's Day Buffet." This was a beautifully set out Thai buffet on the beach.It was supposed to go until about 10pm so we did not arrive until about 8.00.There was entertainment and plenty of delicious looking food being freshly prepared at several stations.We sat down with starters, in my case three chicken satay sticks. Unfortunately, before I was able to get any further food, a sudden thunder storm struck and everyone raced inside the restaurant.It went downhill from there.Chaos reigned supreme,there was no organization and very little food made it inside.The cooking stations stopped altogether and what did make it back was a fairly small and unappetizing mix.There were no serving spoons to be had so another twenty minutes went by trying to organize those until it became obvious that that was going to be it.This WAS an expensive event and I was very disappointed by my dinner.(or lack of it) It was 9.00 pm ,everything had fallen in a heap and the night was clearly over much earlier than it should have been.I know the storm was an act of nature but maybe they could have back up plans in place for events such as this so it doesn't fall apart so badly.We paid the bill and remarked that we were not happy with the night and had not even received our welcome drinks.The staff member promised he'd remember us the next day at Happy Hour.He didn't! That was the last time we ate at the hotel.After that we went into Fisherman's village or over to the Luna Hut and had delicious, inexpensive meals.All in all though, It was a lovely place to stay, a peaceful haven after Chaweng or BoPhut, and the bed was the most comfortable we've had anywhere.The staff were friendly, the turn down girls from housekeeping every evening were delightful and we still had a great time.We would stay there again without hesitation.

  • Stayed: August 2011, travelled as a couple
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1  Thank funhunters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2011

Ignore any of the negative comments. This is an excellent, clean resort that meets the highest standards you'd find anywhere in the world. The only slight negative is the location. It's in a quiet, secluded spot, which is great, but it can be a little inconvenient if you want to go elsewhere on the island and dislike haggling with taxi drivers. On the other hand, there are a number of excellent restaurants within a two-minute walk of the hotel so there isn't much need to go anywhere. In summary, you'll find international quality assurances here, but with a relaxed, local feel.

  • Stayed: August 2011, travelled as a couple
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5  Thank Suteben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2011

Stayed here for 10 nights and have to say that Koh Samui is a lovely place.

The hotel was clean and the rooms were spacious with all amentities you require including TV, DVD and Hairdryer. I thought that the staff were lovely and helpful. The Foyer is beautiful but parts of the hotel are jaded and in need of a lick of paint BUT did it spoil the trip NO. The pool is really great and caters for everyone from babies to adults. Lots of sun beds and free towels. The view from the pool is fantastic looking out onto the ocean. This what makes Koh Samui a tropical paradise. Nice touches by the hotel include beach bags for your use, turning back service at night with Ice and flowers on the bed and free drinks and nibbles on Mondays by the pool.

The Hotel is in a remote part BUT there are several good places to eat nearby. We had room only and managed to get breakfast at Harrys and lunch on the beach from the man who sells fresh fruit for a £1. Some of the best places for evening meals were Sunshine Gourment, La Luna and restaurant next to hotel on the beach. All good food at very reasonable prices.The Hotel will also drive you to 7/11 shop to stock up on nibbles and drinks cheaper than hotel prices and with a family this was essential

Koh Samui is a great place and has yet to be touched by tourism to the extent that it robs it of all its magic. Fishermans market every Friday is a must and with Mojitos for just £1 and food from stalls its a feast to be had. Bargains are to be found BUT look around and compare stalls and then negotiate the price. Fake bags and sunglasses are good but know what you want and have a picture to compare. We also took a Tour of the Island, which was great to see all the sights BUT you might be better hiring a Taxi and seeing it at your lesiure. I would avoid Chewang really could not see its appeal, here tourism is in full swing with McDonalds and Starbucks on hand, preferred the untouched Thailand to this.

Went with Family that included 9 years old daughter ,was concerned she may be bored BUT nothing of the sort. There were enough children for her to play with, This resort was a mix of families and couples. The massages and treatments are a must. You lie on beds by the sea and get pampered for a fraction iof the cost back home.

I would definately like to return to Koh Samui.

  • Stayed: August 2011, travelled with family
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6  Thank Ciara021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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