I'd seen comments from Internet pertaining to the unfriendly online booking system from the hotel. I'd like to share my experience here too. When I booked the room from their official Disney website, it showed US1217 per night. After they charged my credit card for this amount, the system never generate any hotel booking confirmation to me. From the online booking screen, there was a contact number to call. When i spent considerable international call charge to contact them from Singapore, the staff was so rude and kept denying the possibility for their system to go wrong, without solving my problem. (well, i had printscreen from my laptop that their system showed hotel rate as US1217 when i did my booking, what else gonna deny?!! and my bank also charged the amount to my credit card already.) With disappointment & upset, I hang up the call. After a few days i contacted the hotel directly (instead of the number shown on online booking service at their website). Luckily, the hotel staff named Vanessa assisted me to solve the booking issue. Of course they charged me again for Euro1211 per night. So they basically charge me twice for the same stay with different currency and amount. Of course the excess charge (US1217) was refunded through my credit card in the following month. And luckily my credit card limit is still manageable. I sincerely hope Disney management can admit their error and improve their poor booking online system. I can tolerate this kind of situation if it is 3 star hotels but based on the rate this hotel charge, it is absolutely unacceptable! I think a normal 4 star hotel online booking system is still better than this one.
Understand there are a few hotels nearby, but to avoid the crowd and trouble to queue for shuttle bus in such a cold weather, this hotel is the choice. It located just next to the theme park. I enjoy the convenient to go back hotel for washroom (instead of using theme park toilet and 'fight' with the crowd).
As for the hotel room, the facility look a bit old, definitely not worth the room rate we pay. However, I'd say we pay for the location, the convenient to the theme park and appearance of the Disney characters. It is true (like other comments from Tripadvisor) that you seldom see any characters greet around in the theme park. Even it appear once, long queue will make your 'photo with character' a tiring experience. Therefore, the merit for staying in this hotel is Mickey, Minnie, Donald Duck, Dale etc always conveniently appear in the hotel and you can shoot whatever photo as you like. I am Disney fans, so overall i'm still very happy spending my time here.
- Official Description (provided by the hotel):
- Glide into a magical life of luxury. Just a short stroll from the gates of the Park, this majestic Victorian-inspired Hotel delivers only the finest Disney quality, service and hospitality. From breakfast to dinner, two restaurants and one bar give you options for relaxing in the most enchanting surroundings. Inventions Marvel at a time of great technological imagination in this open-kitchen buffet restaurant overlooking Main Street, U.S.A.®. California Grill You'll relish the view as much as the food and wines in this elegant setting overlooking Main Street Station and Disneyland Park. ... more less
- Reservation Options:
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- Also Known As:
- Disneyland Hotel Paris
- Disneyland Hotel Chessy, Europe