I arrived at the airport and the transfer from the hotel was late, not the greatest start, but he was friendly and provided water. The hotel reception staff were rude and seemed uninterested. I was sat down on the sofa, asked to fill out the registration form and when I had finished the receptionist waved at me to come over, obviously a bit too hot for him to get up and walk over to me. I was impressed with the early check in as I arrived around 9am. The room was good for the price that we had paid so no quarrels there. My friend arrive 2 hours later then me, her transfer didn't arrive so she got a taxi, at the end of the stay when checking out they tried to charge her for 'no show' limousine, wouldn't believe her that he hadn't picked her up even though the voucher had not been signed. They said they had to contact the driver, which they did and took off the charge from the bill. The reception staff on our last day were rude and slow. We came back from dinner to settle the bill hoping by this time they would of contacted the driver who didn't show. Four of them were at the desk and completely ignored us when we arrived. I said hello, the lady then said, 'just one moment' and then carried on speaking to her colleagues in her language. I was just a little bit outraged.
The restaurant on our first evening served us up a luke warm chicken dish. The waitress did ask if anything was wrong and we told her, both dishes came off of the bill. So good service there, but we didn't want to risk eating there again and Fisherman's village has so much more to offer on the food front, especially Happy Elephant, where the service and food are excellent.
The bar staff, or I should say the one person behind the bar, was once again slow and rude, seemed more interested in batting the flies away from the fresh fruit that was just sat out and not covered and I guess used in the drinks..hmm!! One bar guy, I think his name badge read Toe, was fantastic. The waiter at the pool bar, when asked if I could get a water, just sat there messing with his ipod then around 30 seconds later decided to get up and go to the fridge, 30 seconds is a long time, when the fridge is located just behind him. He seemed to be on a different planet most of the time. Uninterested in his guests. I am used to the waiters walking around the pool, making sure people are well watered and fed, his training has clearly not included customer awareness.
The breakfast in my opinion was average. No fresh orange juice, everything watered down. One toaster for the whole restaurant and a crowd around it.
The grounds were superb, the pool clean and enough sunbeds for everyone there and on the beach. Maybe small tables for drinks would be good around both areas as when my friend was served coffee by the pool she was given to her in her hand, not a four star standard.
If the rudeness of the staff and the food improved I would come back as the location to the village was good and the hotel very pretty. But until then..it's a no go for me and I would not recommend.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda and Expedia so you can book your Bandara Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Bandara Resort And Spa
- Bandara Hotel Bophut
- Bandara Resort Koh Samui
- Bandara Hotel Koh Samui
- Bandara Resort & Spa Ko Samui/Bophut