The best feature of the fair house is the beach - nice to swim in, you don't have to fight for lounge chairs, very chilled out. The resort grounds are lovely, very green and also have 2 swimming pools. My room was clean and spacious. You do have to walk up a really steep hill to get to a lot of the rooms though. Staff can take you in a gold buggy but there sometimes is a long wait for these. The buffet breakfast was good, didn't blow me away though, I would not recommend eating at the restaurant for the other meals, it was quite underwhelming, especially in a country like Thailand where there is amazing food everywhere. The staff are very friendly however often don't understand standard questions a guest might ask, I think some extra training for staff would improve the service experience significantly. Eg one time I was waiting to speak to someone at the restaurant concierge area, the woman there was on the phone, then another phone rang as another staff member approached and instead of serving me (the customer standing right there!) they ignored me and picked up the call. Also we rang reception and asked for champagne glasses to be brought to the room, after a while explaining the request to ensure understanding they said they would be brought up but it never happened. Definitely not deal breakers but I think a better understanding of Western customer service expectations would make a huge improvement to the overall experience and rating of this hotel.
- Official Description (provided by the hotel):
- Fair House Beach Resort & Hotel is located on Chaweng Noi, this location is deservedly finest and popular with holidaymaker. The resort features a total of 172 Thai contemporary decorated rooms including bungalows offer range of accommodation's category to satisfy the most particular need at the standard comfort ... more less
- Reservation Options:
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- Also Known As:
- Fair House Beach Resort And Hotel
- Fair House Beach Hotel Koh Samui
- Fair Hotel Beach
- Fair House Beach Resort & Hotel Ko Samui/Bophut