It was absolutely breathtaking, I am definitely going back. We had some much fun. Loved canoeing experience. The many bird species in the river, the flood was delicious. The staff are extremely friendly. Kudos to the manager. More
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first of all, we booked and pay months in advance, when we got there our campsite was given to someone else, you upgrqaded those people to rooms, and gave us our campsite back, thilthy. fire was made on gras and place was disguisting. the staff is not very bright. the other guests rocks up with bottles of castello, left all their stuff lying around. you dont cleant the tables after guests left. the music of the places around you was so loud we didnt sleep after 1000km drive. cars in and out all hours of the night - will never reccomend you for anyone
Dear Ellabok
We apologize sincerely for your unfortunate stay with us and the inconvenience caused. We thank you for taking the time and reverting back to us. Please be assured that we have taken note on your comment in regards to the state of your booked campsite, it was prepared and cleaned for you according to our Gondwana standard.
We apologize for the fire that was made on the ground of the campsite, by previous guests, with great concern, as every campsite has a dedicated braai stand. The noise and littering made by our walk-in guests were personally addressed by the manager and we have forwarded it to the concerned department, as well as the respective lodge representatives for further review and action.
We hope that you still had a memorable time with us at Zambezi Mubala Camp and we look forward to welcoming you to our other lodges, soon.
We always strive to provide our guests with the best customer service and your comfort and safety is our priority.
Kind regards
The Gondwana Collection Namibia Team
A great lodge, very beautifully situated. The tent is spacious and well equipped. We only had trouble with the hot water. Very atmospheric, comfortable and excellent dinner in the garden on the bank of the river and by the open fire
Friendly and helpful staff and excellent guides for various tours like a game drive or canoeing. A place to return to.
Thank you for the great feedback jangK3137RB. We are excited to hear from you! Please know that your feedback is extremely valuable to us as we strive to improve with each and every stay. We hope that you will give us another chance and visit us again.
Kind regards
Koney
Stayed one night here in another lodge from the Gondwana collection.
Warm welcome, nice tented chalets (only 20) good sleep comfort and nice views from the terrace. Nice food . Professional staff.
We pre-booked as well a sunset boat cruise on the Chobe river but due to the low water level this trip was cancelled and replaced by a game drive. Encounter a lot of game and quite some different species of birds. Nice trip
Location: 4 km from Ngoma border post
S17 48 21.69 E25 08 48.68
Dear 208erwinh,
Thank you so much for taking time to leave us this amazing review. We are thrilled that you have enjoyed your time with us. Please come back again when you get the chance!
Warm regards
Koney
One of the "cheaper" Lodges of the Gondwana Collection. Nice tented rooms on stilts. We did a very good game driver (especially for bird-lovers) along the Chobe (too shallow for a boat ride). Were able to rent two canoes (for free!) for an hour to do a little drive on the Chobe. Food was good, staff very friendly. There is absolutely no reason to stay on the much more expensive Botswana side!
Thank you for the great feedback Ernst38. We appreciate you choosing to stay with us and we hope you give us another chance to offer you the five star service that you always deserve.
Warm regards
Koney
Beautiful place with the most friendliness staff. We had a wonderful stay. Did not see much, but it was in the dry season, most animals move more to the greener pastures. so understandable. kids enjoyed the swimming pool and we had a relaxing time.
Thank you for your feedback and support carenaloubser. Our staff are extremely friendly because we have the best guests! Please come back again when you get the chance.
Kind regards
Koney
