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“Entertainment staff only interested in themselfs”

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Romney Sands Holiday Park - Park Resorts
Reviewed 7 September 2011

Having stayed here before we knew what to expect as far as the caravan and pak was concerned, basic but does the job, however our children normally love the evening entertainment and this is one of the reaons we came back, however this year was a different story. The entertainment staff just didn't seem to have a clue what they were doing and were more interested in themselfs than the children. On three occasions the staff told all the children to sit in front of the stage and watch whilst they choose two kids to go up onto stage and play games, however the staff played the games and the children just stood next to them not knowing what to do, in total the children sat in front of the stage watching the staff do nothing really for well over an hour.BORING.

Stayed: August 2011, travelled with family
4  Thank tracy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Thank you for your feedback. The issues have been raised with the entertainment team and steps have been taken to ensure this doesn't happen again.

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582 - 586 of 628 reviews

Reviewed 5 September 2011

The caravan itself was absolutely lovely, one of the best I've stayed in, very clean and spacious and nicely furnished. But the resort itself is in dire need of a facelift. First impressions were that it was very run down and it was a relief when we saw our caravan as we were expecting the worst. Having said that, the pool was great for kids and it did have a good play area, although a fence around it would have been good as it was directly next to the main road in the resort. The restaurant was average for this kind of holiday park. The resort is directly opposite a beach and it is a very nice beach, but there are no facilities at that particular location at all - no toilets, no cafe or anything like that, and when the tide is in, the beach is completely submerged so you are limited to how long you can actually spend on the beach. Overall, it was an average holiday park, ok if you're not expecting anything too exciting, but I probably wouldn't go back myself.

Room Tip: We opted for a Gold standard caravan, and it was definitely worth the extra
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  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank caramber_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Thank you for your comments. We are happy to hear that your caravan exceeded your expectations and that you enjoyed our lovely local beach. We hope to see you again soon!

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Reviewed 1 September 2011

The site is good,caravan was fab the only problem was the club at night it was not good for kids and only about 2 bar staff on witch is not enough apart from that lovely caravan park

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank AmyP1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

We are glad to hear that you enjoyed your stay at Romney Sands. Your comments have been taken on board and we hope to see you again soon!

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Reviewed 24 August 2011

As a non smoker and wanting a non-smoking caravan it took two days to remove the smell of tobacco smoke from the caravan.

We could never completely remove the smell of dogs from the furniture or the carpets.

The swimming pool was so over clorinated that we only used it once as the water just made our eyes so sore.

On a positive note the caravan site was close to the beach

Stayed: August 2011, travelled with family
1  Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Thank you for your comments. We are sorry to hear that you had some issues with your caravan – the cleanliness of our caravans is of utmost importance to us and we will use your feedback to ensure this does not happen again. We have invested a lot of money into the park recently, including the swimming pool.

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Reviewed 23 August 2011

Neglected caravan site - it looked like no one has bothered to update it for 30 years. The 2 restaurants served the same food - all microwaved ( not since the 70s have I eaten smash!) Nobody in Romney sands seems to ask for fruit juice - I got an alien look when asking for orange and apple juice and they'd never heard of decaff coffee. There is a new looking small childrens play area outside but no where to sit outside if supervising children. The caravans are in poor condition - not hoovered, broken toilet seat, pillows so flat not worth having and when asking for additional pilllows nothing forthcoming. But...the beach is lovely and sandy and easy to find

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank louise n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Romney Sands Holiday Park - Park Resorts

Address: The Parade | Greatstone, New Romney TN28 8RN, England
Region: United Kingdom > England > Kent > New Romney
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Speciality Lodging in New Romney
Hotel Class:3 star — Romney Sands Holiday Park - Park Resorts 3*
Official Description (provided by the hotel):
Set between the famous Romney Marshes and one of Kent's finest sandy beaches, Romney Sands Holiday Park will give you a very enjoyable holiday experience. Facilities include heated indoor pools, tennis courts, fishing lake, crazy golf and adventure playground. ... more   less 
Also Known As:
Romney Sands Holiday Park - Park Hotel New Romney

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