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Reviewed 19 June 2018 via mobile

This resort is excellent.
Rooms were very good. Rooms have very good interior.
There are many entertainment facilities provided by them like Air Hockey, table tennis, cycling, carrom, bonfire etc.
The location of the resort is excellent. There is a garden in the resort.
The staff is also very helpful and try to do everything to make our stay beautiful. Best service!!
The food is also very delicious.
Overall excellent experience.
If you plan to visit Mukhteshwar, then you must book this resort.

Stayed: June 2018, travelled with family
1  Thank Shivam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2018

Mukteshwar is a small and quiet yet a very beautiful hill station which is located at a higher altitude than Nainital. The roads are good and no traffic jams on the way as it is in case of Nainital. One should take the Haldwani - Bhimtal - Bhowali - Mukteshwar route specifically to avoid the traffic moving towards Nainital.
The view from the resort is breathtaking !! The rooms were quite good in size. There are well manicured lawns at both the levels of the hotel which is again very well maintained and relaxing. There are apple and Peach orchids right behind the resort for which the hotel organizes a walking tour which was superb !! The trees were laden with Apples and Peaches.

Now the cons :

-The food quality is just average
-They do not have any room service and therefore one is forced to go for the buffet.
-The staff at the restaurant needs to be better trained as they were grumping all the while due to increased work load as the resort was full.
-The toilet of the room in which we stayed in had a design defect in the toilet due to which the water kept overflowing all over the bathroom. Moreover there was no water in the flush which was informed repeatedly . Even though their staff kept coming , they could not fix these issues during my entire stay.
- One of the rooms that was given to us was 301 which did not have any view as the view was blocked by one of the walls even though all rooms were supposed to be valley facing
-Altogether 30 rooms are functional which is probably half the capacity. So if one takes the lift , one has to cross through the area which is under construction. Things like spa , parlour etc, and yet to be developed as the resort is just one year old.

However , the views , the outdoors and the beautiful orchids give you enough to come back !! Overall , a good experience.

Room Tip: All the rooms are valley facing except for the ones ending with number 1 as the view is blocked by the walls.
  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Service
2  Thank sanandsinha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
naman_c, Manager at Casa Dream - The Resort, responded to this reviewResponded 16 June 2018

First of all I would like to thank you for your feedback for your stay that it was overall a good experience and you would come back again. Issues which you mentioned have been ironed out and you should not face any problem on your return trip. As for the room service, we offer room service throughout the year, except on a specific days when the hotel is house-full, when we feel it is better to serve the entire hotel by buffet, its for your own good. We invited everyone to the buffet on that day only so that you get hot food as the weather here is cold and the food may get cold by the time it reaches you. Thanks again for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018 via mobile

well maintained bathroom and room
staffs friendly
awesome breakfast and dinner
needed to visit again for 3 days
there is also table tennis foosball air hockey and rides for kids and cycles for ride cottages well maintained and 2 gardens
its needed to visit only to stay in hotel to enjoy

Stayed: June 2018, travelled with family
3  Thank GAMINGU1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2018 via mobile

Lovely location, excellent hospitality,great food. I loved the weather here. We went with family and all kids enjoyed to the max. There are board games and pool table and lots of things to do. Will definitely come again and again.

Stayed: June 2018, travelled with family
2  Thank YASHVI B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2018

I had stayed here in may 3rd week 2018.
Hotel stay was very good.

The owner of the hotel was present during my stay Mr.Chopra and was very charming , had the opportunity to visit the organic farming and garden around.

Restaurant is also good with every dish cooked in a specified manner as per your specifications...though one can have more options in the menu in main course section.
Still loved everything.

There is a renovation happening in the resort , but staff is courteous enough to ask the contractor to do the civil work only when guests are out.

A good place to visit !!

Room Tip: try to take rooms on 2nd or 3rd floor to have a better view.
  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Service
3  Thank HIARORA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
naman_c, General Manager at Casa Dream - The Resort, responded to this reviewResponded 13 July 2018

Dear HIARORA,

I thank you on behalf of the entire team for such beautiful words of appreciation. I am immensely pleased on reading that you enjoyed all the services offered by us and that our team took such good care of you. I shall personally pass on your regards to the entire staff and specially the owner mentioned by you. It is our endeavor to offer you a perfect escape when you stay with us and we thank you for reiterating the same. I look forward to welcoming you back soon to Casa Dream The Resort's luxury in the Kumaon Hills.

Warm regards,
Mukesh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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