Update to my previous review since i cannot edit the last review for some reason.
The owner responded saying i was refusing to leash my dog and was unwilling to carry his bed.
Either he's confused me with someone else, or he's outright lying.
I was very clear that i usually prefer keeping my dog on a leash at all times, and prefer having him use his own bed. In fact, i carry not only his bed, but also his mats, blankets, toys, and chews. On a recent trip, i even carried his food with me.
My understanding of being pet friendly is that 1) the dog will not have to be confined only to the room at ALL times and 2) basic food can be provided at an extra cost, which should be included in the ridiculously high pet fee being charged.
My understanding of being in the service industry is 1) responding politely to all customer queries 2) not lying 3) being open to criticism and feedback.
These people have failed on all counts by my standards.