I recently booked rooms at Relax Inn for a group of 14 people on two separate nights, on the way to and from a Himalayan trek. The manager insisted I wired the full payment ahead of time, which I now greatly regret doing. Despite sending emails and making phone calls to confirm our arrival times, on both nights we arrived after long, tiring journeys to find the place in disarray. The staff were seemingly surprised by and resentful of our presence- they were completely disorganized, rude and unhelpful. It took them ages to sort out our rooms. When finally we got into them, we found that in some rooms the AC didn't work, in most of them sheets and towels were missing, and several of the bathrooms were really dirty. Getting these issues even partly resolved took ages - the staff just didn't want to be bothered. On our second visit, when things were even worst than the first time, I called the owner and asked him to come to the hotel. He arrived full of apologies, but did little to help the situation. He told me that his staff were like 'farm animals', which was far from reassuring. And then he left, and couldn't be reached. His hotel is shabby, rambling and unclean, and he clearly doesn't have any intention of improving it. I
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