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“Didn't like it”
2 of 5 bubbles Review of The Terraces

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The Terraces
Ranked #2 of 4 Hotels in Garhwal
Certificate of Excellence
Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Didn't like it”
Reviewed 24 January 2012

Stayed in January with a group of friends. We arranged for the hotel staff to pick us up at the train station. The bus ride up the mountains to the hotel was extremely bumpy and uncomfortable. However, when we got to the hotel, The Terraces looked beautiful and promising. It was winter season, and the entire place was covered in snow. The hotel staff were remarkably welcoming too. They served us warm welcome drinks and homemade cookies as we warmed up and settled in.

We were then taken to our rooms, where my impression of the place changed. Firstly, the room my partner and I shared had a single gas heater which was not sufficient in keeping the room at a comfortable temperature. My breath fogged up every time I spoke! The bathroom tiles and shower curtains were mouldy. The hot water came intermittently, making showers a traumatic experience. There was a mouldy chip in the desk drawer. The tv didn't work. Electricity was erratic. And to top it all, on the first day, we spied a rat in the room's (unused) fireplace. It scampered back up the chimney and we lived in fear of it returning throughout our 3days/2night stay. Throughout our stay, we had to call on housekeeping to fix/replace things so many times, it bordered on embarrassing. However, I must note that they were extremely obliging and tried their best in assisting us.

The cleanliness of the food was questionable as after my 3 day stay, my partner and I had a tummy upset. The massage I had from the spa wasn't great, they couldn't keep the room warm enough. We had to walk in the snow and up steps to our rooms. There were no rails at some parts, and there were a few from our group that had fallen from walking up and down the icy steps. I would not recommend this place for older adults and young children especially in the winter.

The view of the snowy peaks were at all times amazing but I didn't feel like I could enjoy it at The Terraces. Maybe it's better during warmer months.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AustraliaRed_56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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150 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Any
English first
Mumbai
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 October 2011

We had a great time at the Terraces! We are generally not "mountain" travelers. Most of our holidays are to beach resorts and crazy, fast paced cities. But I am so glad we visited Kanatal - and more specifically the Terraces. Our entire perception of the mountains changed with this visit!
Firstly the property is beautiful - each room has a view of the peaks! Such a great view to wake up to! The landscaping around the property is fabulous! We even came across Hydrangeas growing here - so pretty :)
The hotel also has a lovely little spa where the massages beds have a view of the mountain and a yoga studio with the same view. Unbeatable!
But what really stood out was the service! The hotel staff all took the time to get to know us - our preferences/likes/dislikes and then went all out to cater to even the littlest preference. We mentioned our love for momos - and there it was on the menu for dinner!! We mentioned how we loved the cookies there - and we when we were ready to leave - we had a surprise 3 boxes of cookies packed for us :) And we had something different arranged for us each night, where we spent time with the other guests and even the hotel staff - it was great getting to know everyone! This is largely due to the great management and practices set by the owner, Ravi, who is an extremely down to earth gentleman, who has his heart and soul involved in every single area of this property! From the gardening to the restaurant, the local activities to the shop on the property, the interiors of the rooms to the spa - Ravi's little touches and hard work can be seen in everything!
We also loved that the hotel has something for everyone - the adventure traveller, the yoga/spa buff looking to relax, the honeymoon couple, the writer who wants to spend a whole month working on his novel, the traveller who wants to explore the culture and local villages of the area (yes, they even arrange homestays!) and even the couple looking to get married in the midst of the himalayas or in the nearby forests maybe?? Really, something for everyone!! :)

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarryMeWeddings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 July 2011

After having a terrible experience in a hotel just 3 kms away from this hotel, we were relieved to reach a beautiful located place with lovely rooms and balcony overlooking the mountains.
The food also was homely and nice.
In the night we saw a lively packed disco in the serenity of the hills .
All in all a return place .

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pria72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 July 2011

We were three families travelling in our own cars from Delhi to The Terraces. The drive took close to 9 hours due to bad condition of roads. We went immediately after rains and lot of places the road was damaged doe to land slide etc. In a way that made our drive more adventures. The Hotel staff was very cooperative. They called us in advance to guide us about the road condition & which route to take etc. The rooms were of good size & clean. The staff was professionally trained, well mannered & honest. Food was good & the view of snow covered mountains in early morning from room balcony was awesome. On our was back to Delhi, half way I realised that I have forgotten my ring on the washroom counter. On contacting, the Hotel people confirmed and arranged to sent it to their Delhi office for pick-up. I will recommend this place for 3 - 4 day trip.

  • Stayed September 2010, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank RahatParvez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New delhi
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 July 2011

I had gone to this trip with zero expectations, but the stay at this resort was a plesant surprise. Excellent property,very friendly staff ( the most friendly we have seen till date!). The view fro every room is great. Loved the maggi dhaba and the evening sing along sessions.

Good for a great away from the hustle bustle of the city. Kids will love it, gown ups will love it.. must go.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sb2502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Terraces

Property: The Terraces
Address: Kanatal, Chamba Mussorrie Highway | Tehri Garhwal, Garhwal 249145, India
Region: India > Uttarakhand > Garhwal
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Garhwal
Price range (per night): ₹ 15,417 - ₹ 18,202
Hotel Class:4 star — The Terraces 4*
Number of rooms: 21
Official Description (provided by the hotel):
With pleasure, we invite you to our little hamlet at Kanatal, known as The Terraces. The Property is perched at an altitude of 8500 ft, offering a spectacular view of the snow clad Garhwal Himalayas as from each one of the 20 well-appointed rooms and a luxury suite. It is a place surrounded by forests, chirping birds, unambiguous blues, friendly folks and so on. ... more   less 
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Also Known As:
The Terraces Hotel Garhwal
Terraces Hotel Uttarakhand
The Terraces Garhwal, Uttarakhand, India

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