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Reviewed 5 December 2021

Pelling was the last leg of our trip and we planned to stay here for 3 nights. Originally we planned to stay at Summit Newa Regency for 1 day and shift to a different hotel post that but the excellent service provided made us extend our stay to 3 days. The receptionist was kind enough to upgrade us for free from Deluxe room to Premium room with Balcony.

Pros:
1. Superb location in lower Pelling. Easily accessible to most locations.
2. Direct view of Mount Kanchenjunga from balcony of Premium rooms. It’s a joy to have your morning tea looking at it.
3. Extremely polite and caring staff: Excellent service provided by entire housekeeping staff (Diwakar, Pooja and Ranjana) and receptionist (Arvind). They were always attentive and prompt in providing help whenever needed.
4. Best food in Pelling. Throughout our 3 day stay in Pelling, we tried food from many restaurants and roadside dhabas but the best food by far was the one provided by the Summit hotel itself. Breakfast buffet is extensive and superb - It included poha, parathas, Puri, Chana dal, veg sandwiches, fruit juice, cereal with milk, tea, sevaiya kheer, eggs, etc. Pooja was very courteous and helped us order the right food.

Cons: Honestly can’t think of any. The superb staff makes sure that your stay is great.

We totally recommend staying here when in Pelling.

Date of stay: December 2021
Trip type: Travelled as a couple
Thank BhaveshDalal
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Summit Newa Regency & Spa, responded to this reviewResponded 8 December 2021

Dear Guest,

Namaste!

Thank You for staying with Summit Hotels and Resorts and for your valuable feedback.

It was a pleasure to have you here with us. I hope you had a pleasant stay.

It gives us much of a pleasure to know that we were associated in making your stay a comfortable one. The serene and the peaceful location of the property does add value to your stay and we are glad that you enjoyed the scenic view from the property. We are delighted to know that you were impressed the management of the property, we appreciate your acknowledgement. Our staff are our assets and we are very fortunate to have such wonderful ones. Your humble words of appreciation in regards to our associates is highly valued and I believe that it will definitely motivate us in setting and achieving greater heights. I have personally shared your kind words of compliments with the entire team and everyone was very glad to hear from you.

Well, we value your patronage and we will be looking forward to be at your service again.

Yours in Hospitality,
Unit Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2021 via mobile

Whenever U visit northeast please visit Summit Newa regency pulling then you will love the hospitality provided by the hotel staff ,I specially wanted to thank adeah,aliza ,ranjana ,pooja for making our stay very comfortable .The time we landed the hotel Aliza didn't make us to carry a smallest of Luggage .The above mentioned staff took a great care of us ..If u are traveling to pelling then u must stay here for good food , great view ,& best staff.
Room was good and beautiful.
Thank you all for your hospitality.

Date of stay: November 2021
Trip type: Travelled with family
Thank D_sen326
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Summit Newa Regency & Spa, responded to this reviewResponded 8 December 2021

Dear Guest,

Namaste!!

Thank you for choosing Summit Hotels and Resorts.

We thank you for sharing your review through TripAdvisor.

We are glad to know that you are satisfied with our services. Your generous praise is highly appreciated and very rewarding for the team which is dedicated and committed to excellence. Our staff are our assets and we are very fortunate to have such wonderful ones. Your humble words of appreciation in regards to our associates is highly valued and I believe that it will definitely motivate us in setting and achieving greater heights. I have personally shared your kind words of compliments with the entire team and everyone was very glad to hear from you.

Well it was a pleasure to be at your service and we will definitely be looking forward to your next stay with Summit Hotels and Resorts.

Yours in Hospitality,
Unit Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2021

Old is Gold. we have stayed here for a night only but I can say it was very beautiful property and well maintained. food was very delicious specially chicken butter masala.room was cozy but beautiful and warm. all staff was very friendly and helpful Ms. nikita and Aliza helped me alot .
thank you everyone for your warm services. we will recommend it and surely come back.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank rahulkumar54
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Summit Newa Regency & Spa, responded to this reviewResponded 8 December 2021

Dear Guest,

Namaste!!

Thank you for choosing Summit Hotels and Resorts.

We thank you for sharing your review through TripAdvisor.

We are glad to know that you are satisfied with our services. Your generous praise is highly appreciated and very rewarding for the team which is dedicated and committed to excellence. Our staff are our assets and we are very fortunate to have such wonderful ones. Your humble words of appreciation in regards to our associates is highly valued and I believe that it will definitely motivate us in setting and achieving greater heights. I have personally shared your kind words of compliments with the entire team and everyone was very glad to hear from you.

Well it was a pleasure to be at your service and we will definitely be looking forward to your next stay with Summit Hotels and Resorts.

Yours in Hospitality,
Unit Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2021 via mobile

A beautiful property, with the best view of Kanchenjunga. The rooms were really cozy and comfortable Amazing staff, in particular Aliza and Adarsh were great to us, and helped us with everything. A must visit if you're in Pelling!

Date of stay: October 2021
Trip type: Travelled with family
Thank Rishavraajb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Summit Newa Regency & Spa, responded to this reviewResponded 1 November 2021

Dear Guest,

Namaste!

Thank you for staying with Summit Hotels and Resorts and for your generous feedback.

It was a pleasure to have you here with us. We are glad that you had a wonderful time with us.

It does give us immense satisfaction to know that you you were pleased with the services that were provided to you during your stay. As our main concern has always been to provide utmost pleasure and comfort for our valued guest so it very heartening to receive such generous compliments from your side. we truly believe that it will definitely motivate us to set and achieve higher goals in the fields of hospitality and management.

Well it was a pleasure to be at your service and we shall always be looking forward to your stay with us very soon.

Yours In Hospitality,
Unit Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2021 via mobile

We happened to visit summit newa for a family vaccation. I must confess, I have never been received with such warm hospitality even in other 5 star or 7 star properties. Everything about the property is just perfect. Although due to government guidelines the spa was closed but still we decided to not go out and relax in their hotel itself.
Talking about their manager, Mr kashyap ji, he's a thorough gentleman and a very nice person in general. He was very helpful and made sure that we get everything we asked for. Same goes for other staff too.
The fooding section was equally good. Reesav ji and pooja ji deserves a special mention as they were perfect hosts for us. They always received us with warmth and were extremely polite and made sure all our requests were entertained. Chef manoj ji also made sure he gives us a personalised touch of the food. The lady in the reception ms aliza ji was very helpful too.
Overall, this was just an appreciation post which they truly deserve.
Highly recommended if you're looking for a nice vacation

Date of stay: October 2021
Trip type: Travelled as a couple
1  Thank Kishanprakash09
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Summit Newa Regency & Spa, responded to this reviewResponded 23 October 2021

Dear Guest,

Namaste!

Thank you for staying with Summit Hotels and Resorts and for your generous feedback.

It was a pleasure to have you here with us. We are glad that you had a wonderful time with us.

It does give us immense satisfaction to know that you you were pleased with the services that were provided to you during your stay. As our main concern has always been to provide utmost pleasure and comfort for our valued guest so it very heartening to receive such generous compliments from your side. we truly believe that it will definitely motivate us to set and achieve higher goals in the fields of hospitality and management.

Well it was a pleasure to be at your service and we shall always be looking forward to your stay with us very soon.

Yours In Hospitality,
Unit Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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