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Reviewed 11 January 2018

Amazing service and people. Property is neat and clean.
food was very good.Property is at right place to view kanchenjunga peak.
Staff was very cordial. special thanks to Arun and Team.

we love to visit again.

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank VaibhavS1185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Newa Regency, responded to this reviewResponded 12 January 2018

Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for your expressive review on this forum.

We are delighted to know that you enjoyed your stay, I am glad that you enjoyed the services throughout your stay.We are grateful for your appreciation of the services provided by the team. Your words of appreciation shall go a long way to motivate all of us to continue to deliver a high level of service to our valued guests.

We look forward to welcome you soon with more valuable experiences in store for you.

Yours in Hospitality,
Guest Relations Manager
Summit Hotels and Resorts
info@summithotels.in
8388877888

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018 via mobile

Extremely comfortable stay, nicely welcomed by the reception, Staff is so polite and the room service is great.
We got a room with a very nice view of Kanchendzonga. Common gallery and room gallery is so peaceful to be there.

Stayed: December 2017, travelled as a couple
Thank HiralP148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Newa Regency, responded to this reviewResponded 12 January 2018

Dear Guest,

Namaste!

Thank you for staying at the Summit Hotels and Resorts and for your expressive review on this forum.

It feels delighted to know that we could win your heart in terms of spacious rooms with a mesmerizing view. The location as mentioned by you truly offers beautiful scenic view. Your words of appreciation shall go a long way to motivate them to continue to deliver a high level of service to our valued guests. Guest feedback are a source of improvement and it will help us a long way in improving our services.

Thank you for your patronage. We very much look forward to the opportunity of welcoming you back to Summit Hotels & Resort.

Yours In Hospitality,
Guest Relation Department
Reservations: 8388877888
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018 via mobile

Me and my family had a wonderful stay in this hotel.
First of all i would like to say that the location of the hotel is very good . From the balcony and terrace there is an awesome view of Kanchenjungha.
The rooms were very clean and tidy with all the modern amenities.
We were provided a family room as we were a group of 3 adults and one 2 yr old baby. A big and spacious room.
There were 2 big beds in the room with electric blanket provided in one bed. Rooms had electric heater to make tea or coffee. Heater was present in the room.The room had a balcony too from where Kanchenjungha could be seen.
Bathroom was very spacious with geyser and toileteries set provided.
Now lets come to the service. They had provided a great service to us. Their room service was very prompt. Whenever we needed anything they were just a call away. As my 2 yr old daughter eats semisolid food i used to mix all the ingredients in the press cooker and give it to the restaurant staff. They used to prepare the food.
The reception staff (Pratima ,Bikas ) are wonderful ppl whose behaviour was very nice. I cannot recall all the names of the staffs. But every staff of this hotel is very polite and courteous. Whenever they met us in the terrace or in the lobby or in the stairs they used to greet us with a smile in their face.
During our check in tym in their hotel we were welcomed with an uttorio (in bengali) which i hav never experienced in any of the other hotels during my other trips.
Now lets talk about the restaurant.they offer lip smacking delicious food. Indian chinese continental all types of food were available.
Overall our stay in the hotel was awesome and this will be a memorable stay for us ...
An extra star to this hotel as it gave me the oppurtunity to view Kanchenjungha no nicely. It appeared so close.
I would love to visit this hotel if i ever go to Pelling again.
A great job done by the hospitality team . Thank you for making our stay memorable.

Stayed: January 2018, travelled with family
Thank Ankita N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Newa Regency, responded to this reviewResponded 12 January 2018

Dear Guest,

Namaste!

We are pleased to hear of your experiences from your recent visit with us and delighted you found your stay uplifting. We would like to thank you for letting us know how impressed you were with the service you received. The guest experience is our highest priority and it is always gratifying to receive such valuable comments.

We sincerely hope that your travels will bring you back to Pelling sometime soon, so that we can welcome you back with the warmth and hospitality that Summit strives to offer.

Yours in Hospitality,
Guest Relations Manager
Summit Hotels and Resorts
Reservations: 8388877888
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2017 via mobile

It was a pleasure to stay at Summit Newa Regency at Pelling.The room,food,amenities,staffs all were excellent.Kanchanjangha can be seen very clearly from the balcony and terrace.It was a nice experience for us.Love to visit again.

Stayed: December 2017, travelled with family
Thank Dorothy_Roy_2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Newa Regency, responded to this reviewResponded 4 January 2018

Dear Guest,

Namaste!

Thank you very much for having taken the time to write your comments about your recent stay at the Summit Hotels and Resorts.

Receiving positive comments is always very rewarding, as they are one of our biggest assets. I will certainly share your kind words with the entire team. It is always our goal to provide our customers with the best service, and I am happy to hear that we were able to outshine your expectations during your stay.

Guest reviews are a fantastic source of inspiration and yours will certainly motivate the entire team to continue putting in the best of efforts.

We look forward to welcoming you back.

Yours in Hospitality,
Guest Relations Dept.
Summit Hotels and Resorts
Reservations: 8388877888
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2017 via mobile

Hospitality is very good. Welcoming is awesome. Staffs are very polite and friendly. Rooms are old but well cleaned and very much comfortable. From hotel roof top & room balcony scenic beauty is awesome. Food quality is average. Overall experience is very good. Thanks to all of summit newa staffs for this service....

Stayed: December 2017, travelled as a couple
Thank GourkishoreM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Guest Relations Manager at Summit Newa Regency, responded to this reviewResponded 21 December 2017

Dear Guest,

Namaste!

It gives us immense pleasure to read your review with your kind words, 'Amazing stay in Pelling'. We are pleased to know that the accommodation was up to your liking, and our restaurant food impressed you.

It sounds as if between our attentive and caring staff, and our extremely comfortable bedrooms your trip went exactly as planned! Our team is thrilled to have had the opportunity to welcome you and cant wait to have you back!

Thank you so much for sending such a wondrous review of your recent stay.

Yours in Hospitality,
Public Relations Dept.
Summit Hotels and Resorts
Reservations: 8388877888
info@summithotels.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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