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All reviews valley view high point deluxe rooms excellent view duchess restaurant swimming pool mumbai pune expressway monsoon season badminton court panorama cafe room service in room dining lunch and dinner short break the upper deck breakfast spread higher side
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Reviewed 5 weeks ago via mobile

50 Km from Mumbai, within Khandala valley towards Pune Mumbai road this property is located. Once you enter from main gate, car parking and hotel lobby is uphills and it’s on 4th floor. Hot lemon tea was served as welcome drink. However, hotel lobby is not at all visually appealing. Looked like hotel was recently painted and paint smell was there within lobby. Welcome staff was exact replica of government servant where you need to keep on reminding them what you want. Management should look into this. Nice swimming pool and amazing valley view is main attraction. Rooms are specious for 2 with nice decor and all required amenities. The walking passage towards room is slightly clostrophobic but once you enter room, you will forget everything. Duches Restaurant serves amazing food with excellent variety but staff needs to be more professional. Managing groups was difficult task for restaurant team.
Overall nice place specifically during monsoon, though it is in slightly higher range.

Stayed: October 2018, travelled on business
Thank RT_Rupesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Dukes_Retreat, The Duke's Retreat, Khandala at The Dukes Retreat, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from The Dukes Retreat, Khandala...!!!

At the onset we would like to thank for staying with us and sharing your feedback.
Also for your information, the management will be looking into the staff improvement.

Looking forward to see you soon in the near future trip to Khandala.

Yours sincerely,
The Dukes Retreat Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018 via mobile

We stayed for 2 nights
The villas are really good
They have a lovely sit out and a nice lawn outside to walk
Lovely food in the restaurant
And yes indeed a lovely view of the valley
Breakfast spread was decent too
Away from hustle and bustle of the cities this is the place to visit

Stayed: November 2017, travelled with family
Thank MIHIRasito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Dukes_Retreat, The Duke's Retreat Team at The Dukes Retreat, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from The Dukes Retreat, Khandala...!!!

At the onset we would like to thank for staying with us and sharing your feedback.
We are happy to know that you left with good memories and enjoyed your stay.
Looking forward to see you soon in the near future trip to Khandala.

Yours sincerely,
The Dukes Retreat Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018 via mobile

As beautiful as the ambience and climate, so are the staff at Dukes.
I had stayed there 1 while week with my colleagues and each one of us had similar stories. Helpful, smiling, courteous were common adjectives that was shared.
The chef n his team even took care to provide us with typical 'ghar ka khana' during our stay to ensure that the 'weak stomach'individuals could comfortably indulge. The dals and the sweet dishes are a must try.

Stayed: August 2018, travelled on business
Thank KavithaA79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Dukes_Retreat, The Duke's Retreat Team at The Dukes Retreat, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for sharing your comments with the TripAdvisor.

We feel inspired and proud to read your wonderful review. Your appreciation is truly rewarding for each one of us.We are glad that you and your colleagues could take back delightful memories of your experience. We have taken note and shared your feedback with the relevant teams.

We look forward to your return and await the opportunity to welcome you back.

Best wishes,
The Duke,s Retreat Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

This was my family trip of 6 people and 3 kids, we have booked 3 executive rooms.
Rooms are sufficient size but are very old.
Menu price are more then 5 star hotel which are not worth.
Buffet dinner cost 900 but not worth even 400 as there were limited items.
There was a theft taken place in hotel and some guest has lost there mobile and laptop.
Police was moving around for 2 days which will make kids any one uncomfortable.
Glass of milk for kids cost Rs.200 where in any other good hotel milk for kids is free.
Seepage and smell in room was there. Lamp was hand stitched.
No ventilation in washroom

Apart from good view there nothing in this hotel. The price they charge is unjustified.

So at end not worth to go.
Pros.
Good view
Quick service
Helpful staff

Cons.
Very expensive menu
Buffet not worth
Poor maintain rooms
Lack beautification and interior

Hotel acts and charge as 5star but it is a normal 3star property.

To G.M of Dukes.
Pls get some better rooms and charge as per the condition of hotel.

Do not reply the copy paste apology that u will serve better next time and bla bla bla.

Will suerly not visit and will suggest others also to not vosit

Stayed: October 2018, travelled with family
Thank abhinan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2018

Had taken my mom n in laws for a relaxing two nights 25 th n 26 th
I wanted to surprise my oldies with a truly 5 star experience but honestly it’s so shabby that it deserves NO star rating.
Considering that they charge international rates they have very substandard serves.
The delux rooms overlooking the waterfall are nice but the basins were choked .
And one can’t just stay in the room the rest of the resort is absolutely run down.
More over I had specifically asked whether it is wheelchair friendly but that’s very limited
The dining hall the sky deck are not at all wheel chair.
The breakfast buffet also has a very limited spread and could do with more variety.
All in all the only good thing about this place is it’s view which they have milked till date
And the staff who are simple loving folks whose skills can definitely be enhanced by some soft skill training
All in all felt completely cheated considering the the price I had payed for it!!
Don’t go by it’s name dear netizens ,it’s not dukes retreat anymore ,I Guess the Duke has gone bankrupt !!!

Room Tip: Just don’t go here
Stayed: September 2018, travelled with family
1  Thank drpriya1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Dukes_Retreat, The Duke's Retreat Team at The Dukes Retreat, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings for the Day!!!

At the onset thank you for choosing to stay at Dukes Retreat and your candid feedback on various aspects of the property.

I deeply regret the inconvenience caused to you during your stay at the property.

Our team take pride in serving our guests and together we have succeeding in creating memorable experiences for many of our valued guests, as substantiated in earlier TripAdvisor feedback's and other accolades received on different platforms. High percentage of repeat clientele also speaks volumes about our product and services. .

We are extremely sorry about your experience at Dukes and do sincerely hope you give us one more chance to serve you. Rest assured, this time around, it will be a memorable one.

Best regards,
The Duke's Retreat Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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