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“Terraces outside executive rooms really need sun protection”

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Novotel Senart Golf Greenparc
Reviewed 22 August 2016

The buiding is little appealing but our recently renovated room was very comfortable. Area is nice and quiet with a large garden and great views.
The pool can be overcrowded at times but we were lucky enough to use it just the two of us.
Breakfast was average: food was good but staff wasn't properly trained and really couldn't care less (had to wait for refills, did not bother heating extra pancakes, no bread ...).
Staff at the bar was lazy and very rude. When we asked for help, we were simply ignored without a word.
A real problem was that our large terrace had no shade at all and it was impossible to enjoy on a hot & sunny day. It is urgent that the management install terrace awning or at least a big sunshade.
With a more empathic / a better attitude from staff (esp. in the the bar & breakfast) and more equipment on the terraces (against the sun), this hotel would be a great place for a short break. But for the time being, the experience was not satisfactory to consider recommending the hotel to our friends and family.

Room Tip: Chose a room facing the golf, not the car park !
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  • Stayed: July 2016, travelled as a couple
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1  Thank Supermercado
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14 - 18 of 431 reviews

Reviewed 7 June 2016

The room was bright and airy and attractively furnished. It looked like it had recently been refurbished. There was plenty of storage facilities and a small fridge provided with a complimentary bottle of water in it. There were tea and coffee making facilities and a safety deposit box in the room. The bathroom was a wet room with a separate WC. I could not find a hair drier in the room. Complimentary toiletries provided. There was a TV and phone in the room. The bed was very comfortable and there were nice and fluffy towels. The buffet breakfast had and excellent choice of hot and cold food.

Room Tip: Higher floors facing away from the road are quieter.
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  • Stayed: May 2016, travelled solo
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1  Thank gypoenid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2016

This is the third hotel I have tried in the area and must say it is the best. Has a good vibe and room has all you need. Rooms have a balcony with lounge chair and table. Nice overlooks of Greenspace it does have a parklike setting. Staff were great they took the time to show me a room and check the wifi. TV has a few English stations which was good for me since I do not speak French. Way better than the nearby Ibis and Clarion. I know because I tried them first as I am here on extended business.

Room Tip: Choose rooms overlooking Greenspace
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  • Stayed: April 2016, travelled on business
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Thank morchella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2016

Upon check-in, Jean-Michel was absolutely delightful. All staff & management , Monsieur Ben Tahar, have been so very nice and have gone above & beyond to ensure our comfort...even making me an American coffee each morning! Room was very clean. Lobby area very clean. Bathroom spotless. Would stay here again. A special thank you to Jean-Michel for going above & beyond. Your kindness is truly appreciated. My husband was traveling on business & we stayed here for 2 days before going to Paris.

  • Stayed: April 2016, travelled on business
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Thank eigenbp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2016

Very disappointed with this hotel, very tired in communal areas, broken mirror glass in lift, cigarette buts on floor, room service trays left in corridor for hours! When we checked in we were put in a 3 person room instead of a 4, then were told the correct room wasn't ready & had to carry towels to the new room because they wouldn't transfer them. Even worse, was woken at 3.30 am by a group of very drunk people on the floor above who then decided to keep everyone awake for 3 hours. The guy on breakfast duty was very apologetic but then I got fed up again as the the plates at the breakfast buffet were dirty! I have stayed in quite a lot of Novotels as they are convenient for travel and usually great (in a low key travelling with kids way) but this was horrible and has made me re-think if I would stay at another one!

  • Stayed: January 2016, travelled with family
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Review collected in partnership with Novotel Hotels
Thank vickyh073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOVOTELSENART, General Manager at Novotel Senart Golf Greenparc, responded to this reviewResponded 7 March 2016

Please accept our apologies for the inconveniences you had to experience. We will take the necessary steps to avoid any similar case in the future.
Your remarks are especially valuable for me in a continuous effort to provide service quality.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Senart Golf Greenparc

Address: route de Villepecle | Senart, 91280 St Pierre du Perray, France
Phone Number:
Region: France > Ile-de-France > Essonne > St Pierre du Perray
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in St Pierre du Perray
Price Range: ₹ 5,760 - ₹ 10,275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Senart Golf Greenparc 4*
Number of rooms: 81
Official Description (provided by the hotel):
For a peaceful stay, come to the Novotel Senart Golf de Greenparc hotel, located just 25 min from Paris and 5 min from the Carre Senart shopping mall. The hotel offers 81 spacious rooms, all with soundproofing, air conditioning, balcony and free WIFI, six seminar rooms, N Cafe restaurant, bar, fitness room, sauna and heated indoor swimming pool. Whether it's for a romantic weekend of relaxation or a family holiday, escape to an oasis of greenery at Novotel. Our 4-star Novotel hotel is easily accessible from the A6 highway and is also served by the RER D from Gare de Lyon train station. Its proximity to nearby businesses and the golf course makes it ideal for a business, leisure or family stays. ... more   less 
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Also Known As:
Novotel Senart Hotel Greenparc
Novotel Champagne-Ardenne
Champagne-Ardenne Novotel

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