Dear guests, thanks for your reviews, first of all you book our Dlx room, and we offer you a special rate ( offseason rates) on arrival you asked us to show other rooms, we show you our best room which is our suite room Laxmi, and on your request we upgrade your room without any additional charge, Ramgarh Fresco is a small heritage boutique hotel, we have a limited resources, we don't provide food in the rooms, we want to give homely atmosphere and comfort to our guests, since when we started the hotel we decide not to install televisions in the rooms, but we got a small library and we provide Wi-Fi for free, as regarding toiletries Basic toiletries were there, and when early on the morning you asked for the toothpaste I told you to get it for you from the market but than you said its OK,as regarding dinner I give you all the information and options for the dinner we also show you our menu but you only said that we will only have something very light, and just one or two veg is good for you, so we prepare dinner as per your order and demand, if you asked for the daal we will also prepare it for you, and after dinner you only said that dinner was very good, i dont know why now your saying Something different, we change our linen on daily basis, and if you had some issue with our bedsheets and towels, you should have told us we will change it right away, we provide mineral water in the room, and with the dinner we only charged for the extra mineral water you takes, useally complimentary breakfast always fixed menu decided by the hotel , but we asked you what you want to have in breakfast and you only ordered to Make Aalu paratha for you, I guess you were expecting a star hotel kind of property and services in ramgarh, Ramgarh is a small town and Ramgarh Fresco is the only hotel here in ramgarh, its a are very small unit and we knows it well that we have a limitations but still we are always ready to cross our limitations to help our guest and make them comfortable, we am sorry that we don't make to your expectations, but we will continue do our best to make our guest stay comfortable
Raghvendra Singh Rathore