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Reviewed 3 December 2021 via mobile

The place is very well made and well maintained.
The location is excellent.All the staff and management persons are very courteous and helpful specially Uma and Ravindra.Service is very prompt.
It was a excellent and very enjoyable trip.

Date of stay: December 2021
Trip type: Travelled as a couple
Thank Navigate34118
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Timber Trail, General Manager at Timber Trail Heights and Terraces, responded to this reviewResponded 3 January 2022

Dear Guest,
Greetings from Timber Trail Heights & Terraces!

We appreciate you taking the time out to share your feedback with us and rating us perfect 5 stars on this esteemed platform. We are glad to know that you had a pleasant stay at our hotel. We are happy to know that you liked the services and hospitality by our associates Ms. Uma and Mr. Ravindra. And we're grateful that we could serve you well.

We are looking forward to serving you again soon.
Regards,
Prashant Tewari
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2021

Higher billing
Poor customer support
I have also raised some grivence regarding billing on mail but no one is able to revert ,
Prefer to book through make my trip or goibobo or other channel but never book direct from their site

Date of stay: December 2021
Trip type: Travelled with family
Thank Gajender1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Timber Trail, General Manager at Timber Trail Heights and Terraces, responded to this reviewResponded 3 January 2022

Dear Guest,
Greetings from Timber Trail Heights

We appreciate you taking the time out to share your experience on this esteemed platform. Guest comfort is our utmost priority. We are sorry for the inconvenience caused to you. Your concerns have been noted and relevant changes have been made.
We hope you will give us another chance to serve you better.

Regards,
Prashant Tewari
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2021 via mobile

Great stay at timber trails heights- the terrace. We stayed for one night. The ropeway ride is 8 minutes and a good experience. The view from the resort is splendid. Staff was warm and friendly. The terrace bar has a great view. Good place for a quiet and relaxing weekend.

Date of stay: November 2021
Trip type: Travelled with family
Thank Quest37476207034
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Timber Trail, General Manager at Timber Trail Heights and Terraces, responded to this reviewResponded 3 January 2022

Dear Guest,

Thank you so much for taking the time out to share your valuable feedback.

We are pleased to learn that your stay with us was wonderful. We highly appreciate your kind words about our team, the services we provide in the hotel.

Once again thank you so much for choosing Timber Trail Heights & Terraces, it has been an immense pleasure serving you and we eagerly look forward to welcoming you back again soon.

Regards,
Prashant Tewari
General Manager

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Reviewed 9 October 2021 via mobile

The property was fantastic and have a lot of enjoyment and peace... thank you uma and ravindar foe helping. Was a pleasant stay. Wide and clean property. Good and solar staff. Big rooms. Verity of food.

Date of stay: October 2021
Trip type: Travelled with friends
Thank Jayesh_rajvir_75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Timber Trail, General Manager at Timber Trail Heights and Terraces, responded to this reviewResponded 11 October 2021

Dear Guest,
Greetings from Timber Trail Heights and Terraces!


We are glad to know that you had an amazing stay at our hotel. We are happy to know that you liked the services and loved the ambience and hospitality by our associates. Your kind words have been received with humility by our associates. And we're grateful that we could serve you well.

We are looking forward to serving you again soon.

Warm Regards,
Arif Asmath
General Manager

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Reviewed 3 October 2021 via mobile

The place is just awesome. Matchless hospitality. It had a beautiful view from the room . The food was quite tasty and cutting chai was awesome. Beautiful scenery. Services was commendable.Neat and tidy rooms

Date of stay: October 2021
Trip type: Travelled with family
Thank Sehgala10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Timber Trail, General Manager at Timber Trail Heights and Terraces, responded to this reviewResponded 6 October 2021

Dear Guest,
Greetings from Timber Trail Heights & Terraces!


We appreciate you taking the time out to share your feedback with us and rating us perfect 5 stars on this esteemed platform. We are glad to know that you had a pleasant stay at our hotel. We are happy to know that you liked the culinary spread at our restaurant and loved the services and hospitality by our associates. And we're grateful that we could serve you well.

We are looking forward to serving you again soon.

Warm Regards,
Arif Asmath
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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