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Reviewed 25 September 2017

I stayed at the Tianyuan International Hotel for five nights between 13th and 19th September 2017. I had to depart for one night, so stayed in two different rooms.

I found that the rooms were clean and comfortable, and overall the hotel was clean and well run.

Most of the hotel staff don't speak English, but I had no problem using Bing Translator on my smart phone to deal with most issues around check in and check out. One of the staff members, James, spoke English and he provided excellent support on a few occasions. If you don't speak Mandarin and a problem arises, then ask for James.

The hotel provides a buffet breakfast, which is typical Chinese food. There was a good range of different foods, but not as extensive as you would find in a higher-cost hotel.

The hotel is conveniently located. I brought my bicycle and spent a lot of time cycling around Kashgar/Kashi. The hotel is 3.3 kilometres (2 miles) from the Id Kah Mosque and the Old City. You can quickly and easily get a taxi or a bus outside the hotel to many of the tourist sites in the city. There is a long row of nearby restaurants on Yingbin Avenue around 3/4 km away heading towards the city, but there are many more places to eat in and around the city.

The hotel provides free internet. It is relatively slow, but this is a regional matter, not one that is due to the hotel's service.

Date of stay: September 2017
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2017

When traveling in the Xinjiang it is not easy to know beforehand if the hotel will accept foreigners. Nor cTrip nor Tripadvisor find this information relevant, when it really is. To find, at 11 pm when you arrive at the hotel that foreigners are not accepted is not fun.

Tianyuan International accepts foreigners. Price is high when compared to hotel places, but the fact that the hotel is relatively up to western standards (at least up to a US motel for truck drivers lost in the middle of nowhere) may eventually justify it.

Situation is excellent, 15 minutes walk through the "old" city (20 year old, I mean, the old city has been torn down) and you are at the tourist center of Kashgar, and you have banks all over the square, should you need to change USD (@China Bank) or use an ATM (ABC Bank)

Service is professional

Room tip: Do not expect anything fancy, but you can stay there
Date of stay: May 2017
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
Thank cgriell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2017

This hotel doesn't turn on the air conditioning until the management determines it is hot enough. It was 85 degrees when we were there and that wasn't hot enough. Our room ran a constant 74 degrees, which is too hot for a comfortable sleep.

Barring the a/c problem, the hotel is a good property. The staff is attentive and ready to serve. The included breakfast is good. There is a mini mart on the first floor where you can buy cold beer. (There is no bar in the hotel)

The rooms are large and comfortable with every amenity you could want.

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank CommanderChip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2016

There is something a bit heartsick about hotels chosen by tours, but we started to warm towards them after uncomfortable nights on Chinese sleepers. This place was clean, comfy (since we were getting used to hard beds) and easy to mosey around without being in a tour crocodile.

Date of stay: September 2016
Trip type: Travelled as a couple
Thank traintravelLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2016

We stayed here after a dismal first night in their other hotel, downtown. They were generous and just changed our rooms when we asked, without any extra charge. Beautiful, clean rooms. Beds are firm, which I like, but comfortable. Plenty of outlets. Good service. Breakfast was very Asian. Not many options if you prefer a Western breakfast, except the ubiquitous fried eggs and toast.

Date of stay: October 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jeri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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