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Very good
11 reviews
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Villa -
5 Bedrooms, 5 Bathrooms, Sleeps 10
Nusa Lembongan, Bali

Reviews from our community

Very good - based on 11 reviews
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Reviews from our community

Date | Rating
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Sally H
1 review
Reviewed 13 December 2016 for a stay in December 2016

Very kind staff and great service! Always available and ready to help with anything. Nice view! Love the ambience of the living room too. Thankyou villa voyage we're all so happy :)

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“No fresh water”
Reviewed 7 November 2016 for a stay in October 2016
person found this review helpful

Our first impression of the villa was one of awe, after all, we were greeted with the view of Devil's Tear at our doorstep. It's a spectacular sight.

It pretty much goes downhill from there.

1. Our biggest gripe with Villa Voyage has much to do with the discovery that the water source in the taps are NOT fresh water, but sea water, or at the very least, water tainted with sea water. We wondered if it might be the lack of proper fresh water piping throughout the island itself, but friends who have previously visited said that the accommodations they stayed at had fresh water in the taps, and we pretty much confirmed this when every establishment we went to had fresh water not sea water. Even the makeshift shower at the surf shack we went to had fresh water! We walked around the villa and did not notice any fresh water tanks (similar to the ones we saw at other establishments round Nusa Lembongan). We would be happy to receive a response from the Villa Management team on this. For us, it is completely unacceptable to publicize yourself as a luxury villa, without the basic fixtures of fresh water running out of your taps.

2. Sticky Floors - probably a consequence of using sea/salt water to be cleaning the entire villa, that no matter where we walked, everything felt sticky. Which was puzzling because at various times of our stay, we would see the villa staff busy cleaning/mopping the floor, and our only explanation could be that because they're cleaning the floor with sea/salt water, regardless of how often they clean it, it will STILL be sticky.

3. Pool - Again, not chlorine but sea water. This is probably not an issue for most but it was also quite deep, most of us stand above 1.6m but had to constantly tip toe in the pool.

4. The two bedrooms on the top level had leaky taps issues - one bedroom had a leaky faucet which the team tried to fix but still persisted. Second bedroom had a leaky showerhead, which made it sound like someone was consistently in the shower.

5. State of bedding - Pillows were too soft, there were not enough pillow, some of the pillow were dirty and with no cases, even big square sitting pillows were used. We understand if it might have been difficult to accommodate 13 people in a 10 person villa, but our booking was made more than 2-3 months in advance of our stay, and we were charged for the additional 3 people. Surely the necessary living arrangements would have been made to accommodate all 13 of us comfortably. Some of the spare beds were only given thin sheets as blankets, and when we requested for blankets, we were told these were all there were at the villa.

6. I would be remiss to criticise any of the villa team on site, they really did try their best, and Pak Made (the villa manager) really did try to accommodate our requests but we believe these are maintenance issues beyond his control and something the owners of Villa Voyage REALLY need to address. After all, the staff can't give us more pillows/blankets if there are none, nor can they immediately install fresh water tanks at source. We rated the villa 2 stars just for the service we received from the staff.

Their website states that Villa Voyage offers a once-in-a-lifetime experience, they're not wrong, we definitely won't be back, once in a lifetime was enough for us.

The views are spectacular, but really, not much else was.

Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Nov 2016
Greetings from Elite Havens and Villa Voyage!

We appreciate your feedback, as we strive to continuously improve our services. We have noted that you were pleased with the villa staff service and views from the villa.

We have investigated the points you have raised below and discussed with the owners on your comments. Allow me to share our findings and what we will do moving forward.

1. Fresh Water. We would like to assure you that Villa Voyage purchases fresh water daily, which fills 2 large tanks next to the storage room. You might have missed them since they are not visible due to the area is covered with bamboo. However, the fresh water still contains salt due to the increased consumption in the island, an issue that many hotels and villas have at the moment, especially the area where Villa Voyage is located, which is experiencing the highest growth in demand.
2. Sticky Floors. The stickiness is due to the close proximity of the Villa to the ocean and the ocean spray that reaches the house especially at times when humidity is high. The villa staff regularly mop the floor 3 to 4 times a day to reduce the effect of the water spray. This is one of the hardships of maintaining a beachfront villa, but we hope the view more than makes up for it.
3. Pool. Villa Voyage uses the same fresh water to fill up the pools. Chlorine is used regularly as part of the cleaning procedures.
4. Leaky Faucet. Minor issues do occasionally happen at the villa, but we have noted that this has been fixed the following morning.
5. State of Bedding. The villa has enough pillows all covered with clean cases and as a summer home, this is the first instance that guests have requested for additional blankets but the villa will arrange to purchase a limited supply for future requests. As you know, Villa Voyage has a standard occupancy of 10 persons. However, we do occasionally approve groups exceeding 10 upon guest request with the understanding that villa facilities would be stretched for the additional guests. In your case, we have made an exception to confirm 12 guests with your original booking, and have made further exception to approve 13 guests at your request. We truly do not want our guests to feel uncomfortable staying at the villa, so moving forward, maximum of 10 guests will be strictly implemented.

Again, we regret that some aspects of your stay at Villa Voyage were not satisfactory to you, and have made you decide not to return. We hope that you can reconsider so you can see the improvements made in the future.

We have also sent you a direct email to address the concerns above but we never got a response. Please feel free to contact us if you would like to discuss further.

Thank you!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Holiday! Superb location, good Villa.”
Reviewed 21 August 2016 for a stay in August 2016

Villa Voyage, Nusa Lembongan is a 4+1 bedroom upmarket absolute beachfront villa. 4 Bedrooms are in the main villa with 3 having sea view. There is a bedroom in the annex in the garden.

We were 11 (8 adults and 3 children) who travelled to Lembongan. We had a ball of a time at the villa. The villa has a nice sized pool, nice living room and dining room (not air conditioned - it would have been great to have that during mid day, when it gets hot. The deck areas were absolutely super. While overall, I would rate the villa a 4+, there were a few maintenance issues and a rat to deal with a couple of nights.

Pak Made, the villa manager is an absolute delight. I believe there is nothing he said no to and was ever available to assist us and guide us, organising motorbikes, boat rides, return tickets and and other island visits. I think by himself he makes up for all the minor glitches in the villa.

The cook was average by our standards, especially since he was cooking at an upmarket villa. I am not sure whether he did not have access to ingredients, was limited in cuisine and menu options - though he did try to please us. Breakfast was never a problem, we did struggle a bit for a couple of other meals. But he too was always happy to cook anytime and always. The other staff and security were always there in the background, ensuring the villa was maintained clean, we had clean towels, beds turned down/up etc. They turned up when needed and disappeared into the background leaving us to our privacy.

Overall a great stay.. nice villa, superior views.

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Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Great absolute beachfront villa, undoubtedly best location in Nusa Lembongan
Liked least: maintenance in some areas, menu options and (possible) limited skills of cook
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great family villa on best location the on Nusa Lembongan”
Reviewed 28 June 2016 for a stay in June 2016
person found this review helpful

We had a wonderful stay at villa Voyage. The villa layout is perfect for entertainment with a fantastic outdoor deck area, decor was tastefully done and view on sandy bay beach/Devil's point is breathtaking. The rooms are spacious, Sam the villa chef at the time cooked great indonesian dishes and the staff were helpful. Sandy Beach Club is right next door so it's convenient. The only drawback is the beach is not swimmable (quite trecherous) but there is Dream beach about 5 minutes away.
Nusa Lembongan is a perfect quiet get away from Bali and diving/snorkeling is fantastic there.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Luxury retreat on a magical island”
Reviewed 30 October 2015 for a stay in August 2015

We had a wonderful stay at Villa Voyage. Villa Manager Kadek was extremely friendly and very helpful. He helped us to organise private sunset yoga session and scooters for our stay. He also told us about all the best spots to explore on the magical Island of Nusa Lembongan. The villa itself was stunning and tastefully decorated. Loved the pool overlooking the ocean. Thanks so much for an amazing stay!

Travelling group: Spouse/Partner
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Nov 2015
Thank you so much for taking time to share your feedback about Villa Voyage. We look forward to having you back!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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