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Paradise Inn & Suites
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    Reviews (74)
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    62 - 67 of 74 reviews
    Reviewed 27 January 2012

    I have stayed at this hotel numerous times over the past two years. I had never had a problem with the hotel until recently. In December, two hours after checking out, I realized that I had forgot my laptop charger in the room. Immedietly I called the hotel to tell them, Krista then went to the room and found my property. I was going to leave it there until I pass through town again, but Krista offered to put it on the greyhound which I thought was very nice of her. After about a week passed, Greyhound did not have it so I called the hotel back only to be told they had it now its GONE? Krista could no longer help, besides saying "sorry I don't know what happened" so I finally got the manager on the phone "Mike". Mike first said that it was hotel policy blah blah, lost or stolen items blah blah. Then after I explained that it was clearly "lost or stolen" by his staff, he agreed to find one for me. Another two weeks passed so I called him back. His reply was: "I looked online and YOU can buy one for like twenty bucks" which is BS. Very dissapointed with this hotel, which is too bad because it is the nicest in Valleyview. I'll stay somewhere else from now on and I think as long as Krista is behind the counter and Mike is running the show, I won't be the only one.

    • Stayed: December 2011, travelled on business
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    1  Thank Ryan H
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ParadiseInnVV, General Manager at Paradise Inn & Suites, responded to this reviewResponded 31 January 2012

    Ryan H,

    We here at the Paradise Inn & Suites take your concern very seriously. As every guest that stays at our property must sign our registration card there are some terms at the bottom that everyone should read and be aware of and terms that you signed and initialed. When a guest leaves something at our hotel it is not our responsibility to replace it with a a new one. We make the most serious of efforts to get your property back to you. This particular charger that you lost was for a gateway computer I believe and you insisted that it costs over $140 which the hotel was not prepared to pay for as you had initialed our terms and agreed that you had left it in the hotel. After threatening us with legal action if we don't return your $140 dollar charger which you lost I tried to come to a compromise with you regarding off brand chargers and you still were not satisfied. We did not steal or take you charger this i can assure you. I also tried to compromise with you as far as a complimentary stay in the future that could maybe offset the cost of a new charger to which you refused.

    I do take pride in the fact that you agree with us that the Paradise Inn & Suites Valleyview is the best place to stay in town and I believe that my management process has something to do with that statement. Ryan H, we look forward to having you stay at our great property once again and hopefully you give us another chance. We have returned many lost items at this hotel to many thankful guests and i apologize that this was not the case for you.

    Sincerely,

    Mike Balabuck
    General Manager
    Paradise Inn & Suites
    Valleyview, Alberta
    1-877-552-2338

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 October 2011

    While on a business trip I spent 2 nights at this unexpected gem! The room was very clean and the king bed was very comfortable. The linens were crisp and the duvet was very luxurious. There were 2 wall mounted large tv's with a small kitchenette. The bathroom had Aveda products and the towels were the thick plush kind that were very absorbant.
    I found the front desk staff to be very friendly and efficient. The complimentary continental breakfast was well-done. I had not expected to find such fine accommodations in Valleyview Alberta.

    Room Tip: My room was on the farm land side of the hotel and was super quiet - I slept with my window open and never heard any highway noise at all.
    • Stayed: October 2011, travelled on business
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    1  Thank CCI8668
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ParadiseInnVV, General Manager at Paradise Inn & Suites, responded to this reviewResponded 21 October 2011

    Thank you so much for your generous review. It was a pleasure to have had you here at the Paradise Inn & Suites Valleyview. We look forward to having you back and making your next visit an even more enjoyable one. Thank you.

    Mike Balabuck
    General Manager
    Paradise Inn & Suites
    Valleyview, Alberta
    1-877-552-2338

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 September 2011

    Not being a part of Pomeroy Inn and Suites hasn't changed a lot here. The rooms are still clean, and the staff is friendly. It has generally been quiet when we have stayed there, and it there was noise the staff is quick to address it when it was brought to their attention.

    The one item that I have noticed a change in, is the items that are stocked in the kitchenette units. The spoons and glasses are slowing disappearing, and so far they have not been replaced. Remember if you are using the kitchen items, that they will only be as clean as the last person left them, and since there are not plastic scrubbers (just a dish cloth and towel) that you may find the frying plans not well cleaned. Tough to clean them off with just a cloth. Don't turn on any burners without checking the pans under them, they might be full of crumbs. The stove, microwave and fridge are in good condition and work correctly.

    All that said, this is still the best place to stay in Valleyview. The rooms are a good size, and the bedding is comfortable.

    You can reach the Tim Hortons from inside the hotel, although as it can be a busy spot, you might be lined up to the outside door. There is a large Shell station next door that has a large convenience store in it, and has some fast food available. There is also a liquor store in the same building as the Shell station.

    • Stayed: June 2011, travelled with family
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    Thank travelabit
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ParadiseInnVV, General Manager at Paradise Inn & Suites, responded to this reviewResponded 21 October 2011

    Thank you so much for you positive review of our property. Your review is one that we will be using as an example to better ourselves when it come to our kitchenettes. I apologize for the crumbs that were left behind in your room and we will strive for a crumb free experience during you next stay here. Again, thank you for your review and all the best.

    Mike Balabuck
    General Manager
    Paradise Inn & Suites Valleyveiw

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 September 2011

    Great service, modern decor, very clean rooms, great pool, continental breakfast was a nice touch. As far as our family is concerned this hotel is the only option in Valley View.

    • Stayed: September 2011
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    2  Thank CGadvisor
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 29 May 2011

    On our trip through Canada on the way to Anchorage we stopped at the Paradise Inn after having read Trip Advisor reviews. The rooms were extremely clean and the beds comfortable, the staff friendly and the continental breakfast plentiful and tasty. Our stay at the Paradise was actually more pleasant than those we experienced at higher priced, more well-known chains in WI, ND, and SK on previous evenings.

    • Stayed: May 2011, travelled on business
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    3  Thank travelchief07
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ParadiseInnVV, General Manager at Paradise Inn & Suites, responded to this reviewResponded 9 June 2011

    We here at the Paradise Inn & Suites are blushing just a little bit thanks to your positive review. We hope you had a safe trip to you destination and don't hesitate to call is if you need anything on you return trip. Thank you!

    Mike Balabuck

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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