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30 - 35 of 747 reviews
Reviewed 28 September 2018 via mobile

We just loved this hotel and everything about it . Beginning from the staff , to the breakfast buffet , to the beautiful room and its surrounding .
The staff is so caring and warm . They make sure every guest gets what they need with a smile on their face .
Our room was sooo beautiful with huge windows .
The hotel is 10 mins walk from the station . We took a cab since had luggage .
Excellent stay

Date of stay: September 2018
Trip type: Travelled as a couple
Thank 633geetikaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded 29 September 2018

Dear Geetika A,

We are very happy to read, that you've had a wonderful stay at the hotel ibis Lucerne - Kriens. Thank you so much for taking the time to share your feedback with us.
We hope to welcome you back to our hotel very soon!

Sincerely,
S. Samil Benli - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2018

Location --- From Luzern, it is a 10 minutes train ride. The frequency of the train is reasonable, and the hotel offers free pass if you do not have a Swiss Travel Pass.

Upon arrival, it is a 10 minutes walk from the train station. It might be slightly difficult to find your way though when you first arrive. For me the easiest way to get to the hotel is, if you are arriving from Luzern at Platform 1, there is an underground walkway to reach the opposite side. Then you can walk straight through a car selling place (with a huge tent and hundreds of cars under it), and you will reach the hotel in a few minutes.

Staff --- Check in and out were quick and efficient.

Room ---- Spacious room. You might want to bring your own slippers and basic toiletries (although they do offer an all-in-one shampoo / soap). The beds and blankets are alright --- I find them a little rough, but it is reasonable since it is a 2 stars hotel. Although there is no air-conditioning like most Swiss hotel, you can keep the windows open and in September, it is cool enough. There is also a fan to keep the room cool.

Conclusion: As a 2 star hotel, its quality certain exceeds my expectation! If you do not mind the slight distance from the city center, it is definitely a good budget hotel to stay in.

Date of stay: September 2018
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
Thank mai_w_www
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded 29 September 2018

Dear mai_w_www,

Thank you very much for your positive and also very objective review of our hotel. It's very good to see that your expectations from a 2-Star hotel have been fully covered.
We hope that you had great time in Lucerne and look forward to welcome you again during your next holiday in Switzerland.

Sincerely,
S. Samil Benli - General Manager

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Reviewed 25 September 2018 via mobile

The hotel is spacious, bright and clean. Close to the train station, about 8-10 minutes walk. An Aldi was also close by where we could domout shopping. The negative was that there was no kettle or fridge but for the price we paid, it was still a good choice.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Anna L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded 29 September 2018

Dear Anna L,

Thank you very much for staying with us and for sharing your positive experiences. It makes us truly happy to read, that you were fully satisfied during your stay in our hotel.
We are looking forward to see you again in our Hotel.

Best wishes
S. Samil Benli - General Manager

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Reviewed 20 September 2018

The Ibis Luzern Kriens met the standard that we were expecting. Check in was fast and a travel card was provided free of charge which came in very useful! The hotel is close to Kriens Mattenhof Station and several buses which make it easily accessible. Room was a good size and beds comfortable. Only issue was the Swiss plugs which did not work with our European plug adaptors.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank AdamH1999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded 29 September 2018

Dear AdamH1999,

Thank you very much for your positive review of our hotel. I am pleased to inform you that we provide converters for European & British plugs for free. I suggest our guest always to contact our reception team for such small issues. Please be sure, that we will do our best to find a solution
We hope to welcome you very soon again and make your stay more satisfied than this one.

Sincerely,
S. Samil Benli - General Manager

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Reviewed 10 September 2018 via mobile

As always, Swiss quality in an Ibis.
That’s an example how all Ibis gotels should be.
The whole accor group is going down, price/quality but ibis luzern kriens is outstanding!

Yes, it’s not high tech but that is not what you expect. A clean, quiet, well serviced sleeping place ... that’s what Ibis is all about.

As always...WILL COME BACK.

ps: a stone throw away from Luzern (5’ minutes by car)

Date of stay: September 2018
Trip type: Travelled on business
Thank gewijdehalewijn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded 29 September 2018

Dear gewijdehalewijn,

Thank you very much for reviewing our hotel very positive. It's always a pleasure for me and my staff to see the satisfaction of our guests.
We hope you enjoyed also your time in our beautiful city and hope to welcome you back again in our hotel.

Best Regards,
S. Samil Benli - General Manager

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