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71 - 76 of 754 reviews
Reviewed 12 January 2018

The hotel is near pilatus, it is very clean affordable and the morning staff is great.

The gentleman in glasses at reception was extremley helpfull. He assisted with calling the swiss tour company to obtain info regarding our tour.

He even followed up regarding our refund. He made my stay memorable.
Thank you so much keep up the great work.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank adilnadiasouthafrica
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded 15 January 2018

Dear adilnadiasouthafrica,

What a big pleasure to see such a lovely review on Tripadvisor. We thank you very much for your compliments to our hotel staff & services. I am proud of my every staff member, who makes their best to provide our guests the best possible service. And I am sure your compliments will make them very happy.

We all thank you very much again and look forward to welcome you back in our hotel very soon.
S. Samil Benli - General Manager

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Reviewed 2 January 2018 via mobile

Stopped overnight during 2day journey.
Very helpful staff member even lend us a kettle as the room didn’t have one and needed to get babies milk ready at night .
Room nice and clean with large beds.
Good pressure in the shower.
Heathers were full on and hardly accessible to turn it down a little so we had to open the windows ( while outside was freezing cold ) not far from the motorway so good place to stay if traveling. Reasonable price - downside no restaurant available- the only one in the building was closed that night and had to come outside to get the dinner . Luckily there is a place literally next door.

Date of stay: December 2017
Trip type: Travelled with family
2  Thank solopastaeastbourne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded 3 January 2018

Dear aleksandra p,
We thank you very much for sharing your positive experience on Tripadvisor. Your compliments to our hotel staff made us very happy and will give us courage to increase the quality of our services.
We look forward to welcome you again and wish you a wonderful new year.
Sincerely,
S. Samil Benli - General Manager

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Reviewed 3 December 2017 via mobile

Ok so when i say the nicest hotel ever don't imagine something luxurious just keep in mind the ibis standards(no safe no minibar but very good quality of the wi fi and a really good central heating) add the most welcoming and helpful receptionists basic room but very clean and a wonderful mountain view! If you are visiting Lucerna and decide to stay here you will find yourself a little bit far from the center but there is a train station near the hotel and it takes literary 5 minutes with S4 or S5 to get there and the hotel offers free city passes which you can use on any public transportation within the zone 10! There is a bus as well that goes to the Monte Pilatus funicular from were you can get spectaculars views of the area!

Date of stay: November 2017
Trip type: Travelled as a couple
3  Thank Mihaela A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded 5 December 2017

Dear Mihaela A,
With a big pleasure we read your very beautiful comments to your recent stay in our hotel. We all thank you very much for sharing them with us.
We love our job, we love our guests and it's the biggest happiness for us to see their satisfaction.
Thank you very much again and hope to see you at the nearest future at the hotel ibis Luzern-Kriens.
Sincerely,
S. Samil Benli - General Manager

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Reviewed 16 November 2017 via mobile

First time I found an Ibis hotel good with big clean rooms and good breakfast choice allowing to have some healthy food.
Personal at reception was good with quick check in and check out.
Hotel situation in an industrial zone is the only negative point.

Date of stay: November 2017
Trip type: Travelled as a couple
1  Thank David_F1206
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded 19 November 2017

Dear David_F1206,
Thank you very much for your beautiful comments regarding your recent stay with us. It's a pleasure for us to see that we could surprise you positively with the quality of our services.
We all thank you very much once more and look forward to welcome you very soon again in our hotel.
Sincerely,
S. Samil Benli - General Manager

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Reviewed 26 October 2017 via mobile

Stayed for 3 nights.

Location: 7min walk to Kriens Mattenhof Train Station, where u can take S4/S5 to Luzern. Train ride to Luzern is only 4min. From Hotel, u can either take a Train S5 from Kriens Mattenhof or bus to Kriens PB where u ride the Gondola to Mount Pilatus. Located among quiet residential area. There was a Mcdonalds abt 10min walk away and a popular restaurant just next to the hotel.

Room: Huge! Bed and pillows were firm! Amenities provided were as expected of Ibis standards, all basic needs provided.

Staff: Very friendly and eager to assist u.

The only downside was we had to manage our 2 big luggage through uneven road, cut across the automobile arena, to get to the train station.

Highly Recommended for travellers who are on road trips and stopping by before heading to Pilatus. Value for money to travellers coming public transportation.

Date of stay: October 2017
Trip type: Travelled as a couple
2  Thank Nicholasyip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded 27 October 2017

Dear Wei Hao Y
It is good to hear that you enjoyed your stay with us. Thank you very much for sharing your good experience on Tripadvisor.
We hope to have the chance to welcome you again in our hotel.
Sincerely,
S. Samil Benli - General Manager

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